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L2 Production Support Analyst Jobs (NOW HIRING)

mthree

Production Support Analyst

Manhattan, NY · On-site

Mthree is a major investment bank seeking a Production Support Analyst to join their Front Office ... • L1/L2 Support • Unix/Linux ideally with Scripting (Bash/Shell/Python) Preferred : • ...

mthree

Production Support Analyst

Manhattan, NY · On-site

Job Summary : mthree is seeking a Production Support Analyst to join their team at a major ... • L1/L2 Support • Unix/Linux ideally with Scripting (Bash/Shell/Python) Preferred : • ...

mthree

Production Support Analyst

Manhattan, NY · On-site

Mthreerecruitingportal is a major investment bank seeking a Production Support Analyst to join ... L2 Support • Unix/Linux ideally with Scripting (Bash/Shell/Python) • Understanding of ...

Apexon

Production Support Analyst

Nashville, TN · On-site

Production Support Analyst Location: Remote Position: 1 Role Overview: We are seeking an experienced Production Support Analyst to support ISL program and help ensure the reliability, stability, and ...

Eclaro

Production Support Analyst

Charlotte, NC · On-site

$125K - $150K/yr

Production Support Analyst Job Number: 26-00541 Pursue excellence in your career! ECLARO is seeking a Production Support Analyst Solutions professional for our client in Charlotte, NC. Our client is ...

IT America Inc

Product Support Analyst

Los Angeles, CA · On-site

Provide L2/L3 production support for digital products and applications * Monitor system performance, troubleshoot issues, and ensure high availability of platforms * Analyze and resolve user-reported ...

DANE LLC

Production Support Analyst

Arlington, VA · Hybrid

$85K - $95K/yr

We are seeking a Production Support Analyst to join the Operations team. This is a high-visibility role with significant upward mobility potential, supporting over 70 applications and 4 DOS missions

ECLARO

Production Support Analyst

Charlotte, NC · On-site

ECLARO is seeking a Production Support Analyst Solutions professional for their client, an innovative financial technology company transforming digital banking and payments. The role focuses on ...

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L2 Production Support Analyst information

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How much do l2 production support analyst jobs pay per hour?

As of Jun 24, 2026, the average hourly pay for l2 production support analyst in the United States is $50.07, according to ZipRecruiter salary data. Most workers in this role earn between $33.41 and $57.93 per hour, depending on experience, location, and employer.

What is an L2 support analyst?

An L2 support analyst is a technical professional responsible for resolving complex issues that cannot be handled by first-level support. They analyze, troubleshoot, and resolve problems related to software, hardware, or network systems, often using specialized tools and technical knowledge. This role typically requires strong problem-solving skills and familiarity with diagnostic procedures and escalation processes.

What is L1, L2, and L3 support salary?

L2 Production Support Analysts typically earn higher salaries than L1 support staff due to increased experience and technical skills, with L2 salaries generally ranging from $50,000 to $80,000 annually. L3 support roles, involving advanced troubleshooting and system architecture, often command salaries from $70,000 to over $100,000. Salary differences depend on industry, location, and certifications held.

What are some of the typical challenges faced by an L2 Production Support Analyst, and how can they be effectively managed?

L2 Production Support Analysts often encounter challenges such as troubleshooting complex application issues under tight deadlines, balancing multiple active incidents, and maintaining effective communication between technical teams and end-users. To manage these challenges, it's important to develop strong problem-solving skills, stay organized with ticketing systems, and build a solid understanding of the systems you support. Proactive monitoring and documentation of recurring issues can also help streamline incident resolution and improve overall service quality.

What are the key skills and qualifications needed to thrive as an L2 Production Support Analyst, and why are they important?

To thrive as an L2 Production Support Analyst, you need strong problem-solving skills, knowledge of incident and issue management, and a background in computer science or information technology. Familiarity with ticketing systems (like ServiceNow or Jira), monitoring tools, and scripting languages such as SQL or Python is typically required. Excellent communication, analytical thinking, and the ability to work under pressure are standout soft skills in this role. These capabilities are vital to quickly resolve technical issues, minimize system downtime, and maintain seamless business operations.

Is L2 support good for career?

L2 Production Support Analysts play a key role in resolving complex technical issues and maintaining system stability, which can provide a solid foundation for career growth in IT and support roles. Gaining experience in troubleshooting, scripting, and tools like ticketing systems can lead to opportunities in higher support levels, system administration, or specialized technical roles.

What is the difference between L2 Production Support Analyst vs L1 Support Analyst?

AspectL2 Production Support AnalystL1 Support Analyst
CredentialsTypically requires basic certifications like ITIL, relevant technical knowledgeOften entry-level, may require basic certifications or none
Work EnvironmentHandles complex issues, escalated tickets, and system troubleshootingHandles initial user requests, basic troubleshooting, and ticket logging
Employer & Industry UsageCommon in IT, finance, and telecom sectors for technical support rolesUsed across various industries for first-line support

The L2 Production Support Analyst focuses on resolving escalated, complex issues and requires more technical skills, while the L1 Support Analyst handles initial user requests and basic troubleshooting. Both roles are essential in maintaining smooth operations but differ in complexity and responsibilities.

What does a production support analyst do?

A production support analyst monitors and maintains IT systems and applications to ensure their stability and performance. They troubleshoot issues, implement fixes, and collaborate with development teams to resolve incidents quickly, often using tools like ticketing systems and monitoring software. The role requires strong problem-solving skills and knowledge of system environments to minimize downtime and support business operations.

What are L2 Production Support Analysts?

L2 Production Support Analysts are IT professionals who provide second-level support for software applications and systems in a production environment. They handle incidents and service requests that cannot be resolved by the first-level (L1) support team, perform root cause analysis, and coordinate with development or engineering teams for complex issues. Their responsibilities often include monitoring system performance, troubleshooting technical problems, and ensuring minimal downtime. L2 Production Support Analysts play a critical role in maintaining business continuity by swiftly resolving technical issues and improving system reliability.
What states have the most L2 Production Support Analyst jobs? States with the most job openings for L2 Production Support Analyst jobs include:
Infographic showing various L2 Production Support Analyst job openings in the United States as of June 2026, with employment types broken down into 3% As Needed, 9% Full Time, 87% Part Time, and 1% Nights. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $104,147 per year, or $50.1 per hour.

L2 Application Support Engineer - Mainframe

Saransh Inc

Chicago, IL • On-site

Contractor

Posted 10 days ago

Job description

Job title: L2 Application Support Engineer - Mainframe
Location: Chicago, IL
Contract
 
Candidate should be in client office 3 days a week and with an option to extend all 5 days a week at client discretion.
 
Skill Metrics:
DB2
Cobol
VSAM
JCL
Mainframe Systems

Job Description:
  • The role is an IT Support Analyst responsible for L2 production support for Fund Accounting and US Transfer Agency applications.
  • The position requires strong mainframe skills (JCL, COBOL, DB2, VSAM) and the ability to troubleshoot issues across multiple technologies.
  • The analyst will work closely with global teams, business partners, and upstream/downstream systems, handling incident management, root-cause analysis, and on-call support.
  • The job requires 8–10+ years of technical experience in a financial environment, strong communication skills, and the ability to operate in a fast-paced, multi-tasking environment.
  • The role is Chicago-based, with at least 3 days per week onsite and occasional night/weekend support.

Mandatory skills:
Mainframe skills (COBOL,JCL,DB2,VSAM), Troubleshooting Analytical
Experience required: 8-10 years