ZipRecruiter

Log In

1

L2 Production Support Analyst Jobs (NOW HIRING)

Orion180

Product Support Analyst

Irving, TX · On-site

We are seeking a Product Support Analyst to serve as the L2/L3 escalation point for our connected device portfolio. This role sits within the Product team, reports directly to the Product Manager ...

Aegon

Lead Production Support Analyst

Denver, CO

Act as the accountable owner for the production support operating model, including L1/L2/L3 routing ... Ensure Root Cause Analysis (RCA) and Post-Incident Reviews (PIRs) are completed with actionable ...

Genesis10

Senior Production Support Analyst

Columbus, OH · On-site

$45 - $55/hr

The Senior Production Support Analyst will provide development and production support as a member of a technology team. Operating within a Kanban-based environment, this role is responsible for ...

SAIC

Production Support Analyst Senior

Arlington, VA

Bus Proc Analyst Schedule: Full-Time Shift: Day Job Travel: No Minimum Clearance Required: Secret ... We support over 70 applications and 4 DOS missions. This is a high-visibility role with a lot of ...

next page

Showing results 1-20

All JobsL2 Production Support Analyst Jobs

L2 Production Support Analyst information

See salary details

$19

$50

$96

How much do l2 production support analyst jobs pay per hour?

As of Jun 24, 2026, the average hourly pay for l2 production support analyst in the United States is $50.07, according to ZipRecruiter salary data. Most workers in this role earn between $33.41 and $57.93 per hour, depending on experience, location, and employer.

What is an L2 support analyst?

An L2 support analyst is a technical professional responsible for resolving complex issues that cannot be handled by first-level support. They analyze, troubleshoot, and resolve problems related to software, hardware, or network systems, often using specialized tools and technical knowledge. This role typically requires strong problem-solving skills and familiarity with diagnostic procedures and escalation processes.

What is L1, L2, and L3 support salary?

L2 Production Support Analysts typically earn higher salaries than L1 support staff due to increased experience and technical skills, with L2 salaries generally ranging from $50,000 to $80,000 annually. L3 support roles, involving advanced troubleshooting and system architecture, often command salaries from $70,000 to over $100,000. Salary differences depend on industry, location, and certifications held.

What are some of the typical challenges faced by an L2 Production Support Analyst, and how can they be effectively managed?

L2 Production Support Analysts often encounter challenges such as troubleshooting complex application issues under tight deadlines, balancing multiple active incidents, and maintaining effective communication between technical teams and end-users. To manage these challenges, it's important to develop strong problem-solving skills, stay organized with ticketing systems, and build a solid understanding of the systems you support. Proactive monitoring and documentation of recurring issues can also help streamline incident resolution and improve overall service quality.

What are the key skills and qualifications needed to thrive as an L2 Production Support Analyst, and why are they important?

To thrive as an L2 Production Support Analyst, you need strong problem-solving skills, knowledge of incident and issue management, and a background in computer science or information technology. Familiarity with ticketing systems (like ServiceNow or Jira), monitoring tools, and scripting languages such as SQL or Python is typically required. Excellent communication, analytical thinking, and the ability to work under pressure are standout soft skills in this role. These capabilities are vital to quickly resolve technical issues, minimize system downtime, and maintain seamless business operations.

Is L2 support good for career?

L2 Production Support Analysts play a key role in resolving complex technical issues and maintaining system stability, which can provide a solid foundation for career growth in IT and support roles. Gaining experience in troubleshooting, scripting, and tools like ticketing systems can lead to opportunities in higher support levels, system administration, or specialized technical roles.

What is the difference between L2 Production Support Analyst vs L1 Support Analyst?

AspectL2 Production Support AnalystL1 Support Analyst
CredentialsTypically requires basic certifications like ITIL, relevant technical knowledgeOften entry-level, may require basic certifications or none
Work EnvironmentHandles complex issues, escalated tickets, and system troubleshootingHandles initial user requests, basic troubleshooting, and ticket logging
Employer & Industry UsageCommon in IT, finance, and telecom sectors for technical support rolesUsed across various industries for first-line support

The L2 Production Support Analyst focuses on resolving escalated, complex issues and requires more technical skills, while the L1 Support Analyst handles initial user requests and basic troubleshooting. Both roles are essential in maintaining smooth operations but differ in complexity and responsibilities.

What does a production support analyst do?

A production support analyst monitors and maintains IT systems and applications to ensure their stability and performance. They troubleshoot issues, implement fixes, and collaborate with development teams to resolve incidents quickly, often using tools like ticketing systems and monitoring software. The role requires strong problem-solving skills and knowledge of system environments to minimize downtime and support business operations.

What are L2 Production Support Analysts?

L2 Production Support Analysts are IT professionals who provide second-level support for software applications and systems in a production environment. They handle incidents and service requests that cannot be resolved by the first-level (L1) support team, perform root cause analysis, and coordinate with development or engineering teams for complex issues. Their responsibilities often include monitoring system performance, troubleshooting technical problems, and ensuring minimal downtime. L2 Production Support Analysts play a critical role in maintaining business continuity by swiftly resolving technical issues and improving system reliability.
What states have the most L2 Production Support Analyst jobs? States with the most job openings for L2 Production Support Analyst jobs include:
Infographic showing various L2 Production Support Analyst job openings in the United States as of June 2026, with employment types broken down into 3% As Needed, 9% Full Time, 87% Part Time, and 1% Nights. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $104,147 per year, or $50.1 per hour.

Production Support Analyst

Connective Business Solution

Tallahassee, FL • On-site

Full-time

Posted 2 days ago

Job description

General Characteristics
Manages and controls the processing of programs and peripheral equipment on mainframe and/or distributed computer systems to ensure the highest levels of service and system availability are attained. Establishes production runs, ensuring that appropriate job control language, run documentation and data files are available. Assists in job set-up. Performs problem identification, escalation and resolution. Communicates status of operations to allow for immediate response to service disruptions.
Education: Bachelor’s Degree in Computer Science, Information Systems, or a related field. Or equivalent work experience.
Experience: A minimum of 3 years of IT work experience in production and operations support.
Complexity: Intermediate professional level role. Provides production support on multiple platforms. Works on multiple projects as a team member and may lead projects of moderate complexity. May coach more junior technical staff.
*Please note that this application is part of our candidate pool for future staffing needs under our contract with the State of Florida. Positions may not be available immediately, and job locations, assignments, and start dates may vary depending on agency requirements. By applying, you will be considered for current and upcoming opportunities, and we will reach out if a role that matches your skills and qualifications becomes available.*

Powered by JazzHR

Pr3BXEtf6E