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L2 Application Support Analyst Jobs in Virginia (NOW HIRING)

Tecolote Research

Data Support Analyst

Arlington, VA · On-site

$60K - $85K/yr

Become a subject matter expert in the CADE system user roles, application workflows, tools (cPet ... Provide user support to DoD Analysts searching and exporting data into analysis-ready formats

Uzurv

Production Support Analyst

Richmond, VA · On-site

As a Production Support Analyst, you will provide operational and technical support for critical ... Perform application configuration changes and solve configuration issues. * Troubleshoot API ...

Uzurv

Production Support Analyst

Richmond, VA · On-site

$60K - $70K/yr

As a Production Support Analyst, you will provide operational and technical support for critical ... Perform application configuration changes and solve configuration issues. * Troubleshoot API ...

MKS2 Technologies

Desktop Support Analyst

Quantico, VA · On-site

$110K - $120K/yr

Desktop Support Analyst Labor Category: Computer Network Support Specialist - Journeyman Location ... Support software deployment, application installation, upgrades, updates, and patch management ...

MKS2 Technologies

Desktop Support Analyst

Quantico, VA · On-site

$110K - $120K/yr

Desktop Support Analyst Labor Category: Computer Network Support Specialist - Journeyman Location ... Support software deployment, application installation, upgrades, updates, and patch management ...

COMFORT SYSTEMS

Computer Support Analyst

Reston, VA · On-site

$52K - $94K/yr

... Support Analyst for the Center for Information Systems Security (CISS) program. This is a unique ... GOTS/COTS application, installation, configuration, and troubleshooting. * Dell Hardware ...

Leidos

Computer Support Analyst

Reston, VA · On-site

$65K - $118K/yr

The Leidos Security and Engineering Programs (SEP) is seeking a Computer Support Analyst for the ... GOTS/COTS application, installation, configuration, and troubleshooting. Dell Hardware installation ...

Leidos

Computer Support Analyst

Reston, VA · On-site

$65K - $118K/yr

The Leidos Security and Engineering Programs (SEP) is seeking a Computer Support Analyst for the ... and application issues. Independently and consistently records, manages, and updates these ...

Dlapiper

Litigation Support Analyst

Reston, VA · Hybrid

$46.15 - $73.38/hr

Summary The Litigation Support Analyst, working in collaboration with and in support of the firm ... Processes ESI through sophisticated technology application for data analysis, such as Clearwell.

AvePoint

Technical Support Analyst

Richmond, VA · On-site

As a Support Engineer, you won't just solve issues-you'll be a vital part of a team that keeps our ... Any personal data you share with us during the application process will be processed strictly in ...

CYNET SYSTEMS

Technical Support Analyst 4

Richmond, VA · On-site

$30 - $35/hr

... support, help desk, or application support environment. * Experience providing customer or ... Collaborate with business analysts and developers to communicate recurring issues and recommend ...

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L2 Application Support Analyst information

What is an L2 Application Support Analyst?

L2 Application Support Analysts are IT professionals responsible for handling more complex technical issues that cannot be resolved by first-level (L1) support. They investigate, diagnose, and resolve application-related problems, often involving in-depth troubleshooting and collaboration with development teams. L2 Analysts may also monitor applications, perform root cause analysis, and implement fixes or workarounds to ensure smooth operation. Their role is critical in maintaining business continuity by minimizing downtime and addressing user concerns efficiently.

What are the key skills and qualifications needed to thrive as an L2 Application Support Analyst?

To excel as an L2 Application Support Analyst, you need strong problem-solving skills, in-depth knowledge of application architecture, and experience with troubleshooting, often supported by a degree in computer science or related field. Familiarity with tools like SQL, ticketing systems (e.g., ServiceNow), monitoring platforms, and sometimes ITIL certification is typically required. Excellent communication, analytical thinking, and the ability to remain calm under pressure are standout soft skills in this role. These abilities ensure timely issue resolution, minimize business disruptions, and enhance user satisfaction.

What are the typical challenges faced by an L2 Application Support Analyst when troubleshooting complex incidents?

As an L2 Application Support Analyst, you'll often encounter incidents that require in-depth technical investigation, especially when issues are not resolved at the L1 level. Common challenges include diagnosing problems in complex, multi-tiered application environments, coordinating with development or infrastructure teams for root cause analysis, and managing time-sensitive escalations while maintaining clear communication with stakeholders. Additionally, balancing incident resolution with documentation and process improvement tasks is key to succeeding in the role.

What cities in Virginia are hiring for L2 Application Support Analyst jobs?

Cities in Virginia with the most L2 Application Support Analyst job openings:

Infographic showing various L2 Application Support Analyst job openings in Virginia as of September 2026, with employment types broken down into 1% As Needed, 72% Full Time, 21% Part Time, 5% Contract, and 1% Nights. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution.

Data Support Analyst

Arlington, VA • On-site

Tecolote Research
Business Management Consulting • 501 - 1,000 employees
Learn more about Tecolote Researchexternal

$60K - $85K/yr

Full-time

Re-posted 5 days ago

Job description

Overview
We are seeking highly motivated individuals with a strong work ethic to support Department of War (DoW) projects. We are seeking an experienced data professional to support account management, data access, data submission and validation, and coordination with the entire team. This position is fast-paced and requires excellent organizational, problem solving, communication and follow-through skills.
Responsibilities
  • Manage the CADE user support, data submission planning and approvals, and data validation for weapons and/or automated information systems
  • Become a subject matter expert in the CADE system user roles, application workflows, tools (cPet), business rules, database structure, and security featureBecome an expert in Mil Std 881F and its appropriate utilization in defense acquisition reporting
  • Troubleshoot user issues with CSDR Planning or Submission and Validation workflow issues; identify issues with standard submission formats, validation errors, and planning workflow metadata, voting, and access requests
  • Work with the Cost Assessment Data Enterprise (CADE) leadership and cost community stakeholders to identify operational and application requirements
  • Provide user support to DoD Analysts searching and exporting data into analysis-ready formats
  • Review current system workflows and analyst roles to identify opportunities for increased efficiencies
  • Document requirements and create feature documents to inform the CADE software development team of the system specifications, business rules, design constraints
  • Develop test plans, perform software regression testing, and document all results for the CADE software development team and the CADE Help Desk
  • Communicate with CADE leadership regarding test results and changes to the end-product requirements
  • Salary Range: $60,000 - $85,000/Year, DOE

Skills Required
Successful candidates will have excellent communication, research, and analytical skills in addition to the following:
  • Between 1 and 3 years of experience in identifying, prioritizing, and data analytics or implementing software system requirement specifications
  • Proficiency in Microsoft Office (Excel, Word, Access, PowerPoint, Project)
  • Secret level security clearance required

Additional relevant experience desired for applicants includes:
  • Customer support and communication
  • R or Python experience
  • Knowledge of DoD Cost and Software Data Reporting (CSDR)
  • Cost data collection, validation and normalization techniques
  • Knowledge of Cost and Relational Databases
  • Proficiency in MS Office products
  • Ability to read, understand, and decipher Non-Disclosure Agreements (NDAs)

Education
Bachelor's degree required, preferably in math, engineering, business, or the sciences.

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