ZipRecruiter

Log In

1

L2 Application Support Analyst Jobs in Virginia (NOW HIRING)

DANE LLC

Tier III Application Support

Arlington, VA · On-site

Receive, analyze, and troubleshoot complex incidents and service requests escalated from Tier I and Tier II support teams * Investigate application and data‑related issues, determine root causes ...

DANE LLC

Tier III Application Support

Arlington, VA · On-site

$85K - $95K/yr

Receive, analyze, and troubleshoot complex incidents and service requests escalated from Tier I and Tier II support teams * Investigate application and data-related issues, determine root causes, and ...

Apptium Technologies

Be Seen First

Application Support Engineer

Reston, VA · On-site

$75K - $85K/yr

The Application Support Engineer is responsible for delivering high-quality software application ... Monitor system performance, perform root cause analysis, and drive continuous improvement ...

Exostar

Application Support Specialist

Herndon, VA · On-site

The Application Administrator is responsible for providing support to Exostar's valued clients ... This will include documentation of configuration and issue resolution (root cause analysis (RCA ...

USM

Application Support Professional

Reston, VA · On-site

... with Application management 2-5 years of progressive IT experience Preferred Skills Graduate degree or advanced studies ServiceNow (SN) administration experience or SN integration with change ...

Exostar LLC

Application Support Specialist

Herndon, VA · On-site

... The Application Administrator is responsible for providing support to Exostar's valued clients ... This will include documentation of configuration and issue resolution (root cause analysis (RCA ...

USM

Application Support Senior

Reston, VA · On-site

$99K - $137K/yr

This Application Support Senior would serve as administrator for several enterprise tools in the area of business intelligence and data analytics. These tools include but are not limited to ...

nLeague

Technical Support Analyst

Richmond, VA · On-site

Technical Support Analyst 2 Department: DGS Location: 101 North 14th Street Richmond, Va. 23219 ... Application Installation & Configuration Experience installing and configuring software ...

MKS2 Technologies

Desktop Support Analyst

Quantico, VA · On-site

$110K - $120K/yr

Desktop Support Analyst Labor Category: Computer Network Support Specialist - Journeyman Location ... Support software deployment, application installation, upgrades, updates, and patch management ...

previous pagenext page

Showing results 21-40

All JobsL2 Application Support Analyst JobsL2 Application Support Analyst Jobs in Virginia

L2 Application Support Analyst information

What is an L2 Application Support Analyst?

L2 Application Support Analysts are IT professionals responsible for handling more complex technical issues that cannot be resolved by first-level (L1) support. They investigate, diagnose, and resolve application-related problems, often involving in-depth troubleshooting and collaboration with development teams. L2 Analysts may also monitor applications, perform root cause analysis, and implement fixes or workarounds to ensure smooth operation. Their role is critical in maintaining business continuity by minimizing downtime and addressing user concerns efficiently.

What are the key skills and qualifications needed to thrive as an L2 Application Support Analyst?

To excel as an L2 Application Support Analyst, you need strong problem-solving skills, in-depth knowledge of application architecture, and experience with troubleshooting, often supported by a degree in computer science or related field. Familiarity with tools like SQL, ticketing systems (e.g., ServiceNow), monitoring platforms, and sometimes ITIL certification is typically required. Excellent communication, analytical thinking, and the ability to remain calm under pressure are standout soft skills in this role. These abilities ensure timely issue resolution, minimize business disruptions, and enhance user satisfaction.

What are the typical challenges faced by an L2 Application Support Analyst when troubleshooting complex incidents?

As an L2 Application Support Analyst, you'll often encounter incidents that require in-depth technical investigation, especially when issues are not resolved at the L1 level. Common challenges include diagnosing problems in complex, multi-tiered application environments, coordinating with development or infrastructure teams for root cause analysis, and managing time-sensitive escalations while maintaining clear communication with stakeholders. Additionally, balancing incident resolution with documentation and process improvement tasks is key to succeeding in the role.

What cities in Virginia are hiring for L2 Application Support Analyst jobs?

Cities in Virginia with the most L2 Application Support Analyst job openings:

Infographic showing various L2 Application Support Analyst job openings in Virginia as of September 2026, with employment types broken down into 1% As Needed, 72% Full Time, 21% Part Time, 5% Contract, and 1% Nights. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution.

Tier III Application Support

Arlington, VA • On-site

DANE LLC
IT Services • 1 - 10 employees
Learn more about DANE LLCexternal

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 15 days ago

Job description

Benefits
  • HSA & FSA Plans
  • 401(k)
  • 401(k) matching
  • Competitive salary
  • Dental insurance
  • Employee discounts
  • Health insurance
  • Paid time off
  • Tuition assistance
  • Vision insurance
  • Wellness resources
Description

At DANE, we put talented people on programs that matter. From day one, you’ll have competitive benefits, aggressive PTO, and the opportunity to do meaningful work on some of the most mission‑critical systems in the federal government.

We are seeking a Tier III Application Support Specialist to join the Operations team. This is a high‑visibility role with significant upward mobility potential, supporting over 70 applications and 4 DOS missions. This position focuses on diagnosing and resolving advanced application and data issues escalated from Tier I and Tier II teams, collaborating closely with development and other IT groups across a complex, multi‑stack production environment built on .NET, Java, and Oracle platforms. The environment is evolving toward greater use of automation and data‑driven tools, and the ideal candidate brings curiosity and a willingness to grow alongside it.

Details

Location: Hybrid - Onsite, Arlington, VA,1 - 2 days/week and as needed

Job Type: Full Time

Education: Bachelor's degree in computer science or Equivalent

Experience: Minimum 4 years of relevant experience

Clearance: Must hold an Active DoD Secret Clearance or higher

Responsibilities
  • Monitor production applications, scheduled jobs, and the incident management ticketing system (ServiceNow)
  • Receive, analyze, and troubleshoot complex incidents and service requests escalated from Tier I and Tier II support teams
  • Investigate application and data‑related issues, determine root causes, and either resolve issues or collaborate with development and other IT teams for resolution
  • Collaborate with development teams by providing detailed analysis, logs, and findings that assist with root cause identification and prioritization of fixes
  • Write and execute SQL queries to analyze tables, grants, functions, procedures, packages, and triggers using SQL and TOAD
  • Perform backend data modifications using SQL in accordance with change management and security procedures
  • Assist in the creation and maintenance of Knowledge Base Articles (KBAs) and Standard Operating Procedures (SOPs) to improve issue resolution and reduce escalation volume
  • Support applications built on .NET, Java, and Oracle database platforms
  • Work within enterprise tools, including ServiceNow, CLM, jQuery, and SharePoint
  • Support operational reporting and analysis efforts, including basic Power BI dashboards
  • Utilize beginner‑level scripting or automation (Python or C#) to assist with diagnostics, data handling, or operational efficiencies as appropriate
  • Run PowerShell scripts daily for monitoring, report generation, server maintenance, and operational automation.
Requirements
  • ...Bachelor’s degree in Computer Science, Information Technology, or a related field
  • Active DoD Secret Clearance or higher required
  • Minimum 4+ years of experience in a Tier III Application Support or Production Support Analyst role
  • Strong problem‑solving skills with the ability to break down complex technical and process‑related issues to identify root causes
  • Experience supporting applications developed on .NET, Java, and Oracle database platforms
  • Strong SQL scripting experience, including writing queries and performing backend data modifications using SQL and TOAD
  • Experience with enterprise support tools, including ServiceNow, CLM, jQuery, and SharePoint
  • Excellent verbal and written communication skills with the ability to explain technical issues clearly to non‑technical users and collaborate effectively with development and IT teams
  • Experience running PowerShell scripts
Preferred Qualifications
  • Beginner‑level experience with Python scripting for basic automation, diagnostics, or data processing
  • Familiarity with C# applications for troubleshooting or support purposes
  • Experience building or supporting Power BI dashboards or reports
  • Demonstrated interest in learning and supporting automation and AI‑assisted operational workflows as the environment evolves

DANE LLC is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Flexible work from home options available.

#J-18808-Ljbffr

Apply