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L2 Application Support Analyst Jobs in Virginia (NOW HIRING)

NARFE

Application Support Analyst

Alexandria, VA · On-site

DESCRIPTION The Application Support Analyst will be a specialist with Association Management Software (AMS) and will work with staff, members and vendors to ensure database effectiveness and ...

Clark Group

Application Support Analyst

Mclean, VA · On-site

We are looking for a responsive, customer-focused Application Support Analyst to serve as the primary technical support contact for our diverse suite of enterprise business applications. This ...

TransCore

.NET Application Support Engineer

Ashburn, VA · On-site

... L2/L3 technical support for high-availability .NET applications, APIs, and Windows Services. Diagnose runtime errors, application crashes, and performance bottlenecks. * Code-Level Debugging: Analyze ...

TransCore

.NET Application Support Engineer

Ashburn, VA · On-site

... L2/L3 technical support for high-availability .NET applications, APIs, and Windows Services. Diagnose runtime errors, application crashes, and performance bottlenecks. * Code-Level Debugging: Analyze ...

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L2 Application Support Analyst information

What is an L2 Application Support Analyst?

L2 Application Support Analysts are IT professionals responsible for handling more complex technical issues that cannot be resolved by first-level (L1) support. They investigate, diagnose, and resolve application-related problems, often involving in-depth troubleshooting and collaboration with development teams. L2 Analysts may also monitor applications, perform root cause analysis, and implement fixes or workarounds to ensure smooth operation. Their role is critical in maintaining business continuity by minimizing downtime and addressing user concerns efficiently.

What are the key skills and qualifications needed to thrive as an L2 Application Support Analyst?

To excel as an L2 Application Support Analyst, you need strong problem-solving skills, in-depth knowledge of application architecture, and experience with troubleshooting, often supported by a degree in computer science or related field. Familiarity with tools like SQL, ticketing systems (e.g., ServiceNow), monitoring platforms, and sometimes ITIL certification is typically required. Excellent communication, analytical thinking, and the ability to remain calm under pressure are standout soft skills in this role. These abilities ensure timely issue resolution, minimize business disruptions, and enhance user satisfaction.

What are the typical challenges faced by an L2 Application Support Analyst when troubleshooting complex incidents?

As an L2 Application Support Analyst, you'll often encounter incidents that require in-depth technical investigation, especially when issues are not resolved at the L1 level. Common challenges include diagnosing problems in complex, multi-tiered application environments, coordinating with development or infrastructure teams for root cause analysis, and managing time-sensitive escalations while maintaining clear communication with stakeholders. Additionally, balancing incident resolution with documentation and process improvement tasks is key to succeeding in the role.

What cities in Virginia are hiring for L2 Application Support Analyst jobs?

Cities in Virginia with the most L2 Application Support Analyst job openings:

Infographic showing various L2 Application Support Analyst job openings in Virginia as of September 2026, with employment types broken down into 1% As Needed, 72% Full Time, 21% Part Time, 5% Contract, and 1% Nights. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution.

Application Support Analyst

Alexandria, VA • Hybrid

National Active and Retired Federal Employees Assn
See more jobs at National Active and Retired Federal Employees Assnexternal

Full-time

Medical, Retirement

Re-posted 15 days ago

Job description

ABOUT THE ORGANIZATION

The National Active and Retired Federal Employees Association (NARFE), a non-profit membership association more than 140,000 current and retired federal employees, is dedicated to protecting and enhancing the earned pay, retirement and health care benefits of federal employees, retirees and their survivors and providing the information and guidance needed to understand and maximize complex federal benefits. NARFE is the go-to resource for the federal community, policymakers, and the media on issues related to legislation and federal benefits.

NARFE is currently recruiting for a Application Support Analyst to be part of an outstanding staff. This is a hybrid position.

DESCRIPTION

The Application Support Analyst will be a specialist with Association Management Software (AMS) and will work with staff, members and vendors to ensure database effectiveness and integrity. The Application Support Analyst collects, interprets, and visualizes data to uncover insights. Assigns a numerical value to business functions so performance is assessed and compared over time. The data analyzed would enable NARFE to make more informed decisions. The incumbent will report directly to the SVP, Finance and Administration and serve as NARFE?s expert to support current and future AMS operations.

RESPONSIBILITIES

  • Responsible for data management, maintenance, and data integrity.
  • Serve as NARFE?s AMS subject matter expert, including proactively maintain and troubleshoot the system.
  • Develop an understanding of NARFE?s existing data as well as future data requirements to support business decisions.
  • Create queries and reports, work with staff to ensure mutual understanding of data needs and identify opportunities for queries and reports automation.
  • Responsible for communication and relationship management with outside vendors.
  • Work on project involving staff and the AMS vendor for customizations, enhancements, and upgrades.
  • Collaborate with internal staff to facilitate effective information interchange between the AMS database and accounting system.
  • Provide end-user support and training, trend analysis and reporting.