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L1 Team Lead Jobs (NOW HIRING)

ITSM / Service Desk Lead

Oak Brook, IL · On-site

$93K - $125K/yr

Own day-to-day L1 Service Desk operations. * Ensure consistent, high-quality customer support and ... Lead Incident, Problem, Change, Request, and Knowledge Management practices. * Ensure compliance ...

LEAD ADMINISTRATOR L1

Redmond, UT · On-site

$60K - $148K/yr

LEAD ADMINISTRATOR L1 City: Redmond State/Province: Washington Posting Start Date: 9/1/26 Wipro ... Team Management-Collaborate with team members to resolve open tickets and service requests.

Own day-to-day L1 Service Desk operations. * Ensure consistent, high-quality customer support and ... Lead Incident, Problem, Change, Request, and Knowledge Management practices. * Ensure compliance ...

TECHNICAL LEAD L1(CONTRACT) City: Sunnyvale State/Province: California Posting Start Date: 9/3/26 ... team for the assigned module and create consistent replication patterns, to ensure that the ...

TECHNICAL LEAD L1(CONTRACT) City: Louisville State/Province: Kentucky Posting Start Date: 8/31/26 ... team for the assigned module and create consistent replication patterns, to ensure that the ...

TECHNICAL LEAD L1(CONTRACT) City: Sunnyvale State/Province: California Posting Start Date: 9/3/26 ... team for the assigned module and create consistent replication patterns, to ensure that the ...

TECHNICAL LEAD L1(CONTRACT) City: Minneapolis State/Province: Minnesota Posting Start Date: 8/31/26 ... team for the assigned module and create consistent replication patterns, to ensure that the ...

LEAD ADMINISTRATOR L1

Redmond, UT · On-site

$60K - $148K/yr

LEAD ADMINISTRATOR L1 City: Redmond State/Province: Washington Posting Start Date: 9/4/26 Wipro ... Team Management-Collaborate with team members to resolve open tickets and service requests.

TECHNICAL LEAD L1(CONTRACT)

Columbus, OH · On-site

$60K - $135K/yr

TECHNICAL LEAD L1(CONTRACT) City: Columbus State/Province: Ohio Posting Start Date: 9/2/26 Wipro ... team for the assigned module and create consistent replication patterns, to ensure that the ...

LEAD ADMINISTRATOR L1

Redmond, UT · On-site

$60K - $148K/yr

LEAD ADMINISTRATOR L1 City: Redmond State/Province: Washington Posting Start Date: 9/4/26 Wipro ... Team Management-Collaborate with team members to resolve open tickets and service requests.

LEAD ADMINISTRATOR L1

Redmond, UT · On-site

$60K - $148K/yr

LEAD ADMINISTRATOR L1 City: Redmond State/Province: Washington Posting Start Date: 9/1/26 Wipro ... Team Management-Collaborate with team members to resolve open tickets and service requests.

LEAD ADMINISTRATOR L1

Redmond, UT · On-site

$60K - $148K/yr

LEAD ADMINISTRATOR L1 City: Redmond State/Province: Washington Posting Start Date: 9/1/26 Wipro ... Team Management-Collaborate with team members to resolve open tickets and service requests.

LEAD ADMINISTRATOR L1

Minneapolis, MN · On-site

$60K - $135K/yr

LEAD ADMINISTRATOR L1 City: Minneapolis State/Province: Minnesota Posting Start Date: 9/4/26 Wipro ... Team Management-Collaborate with team members to resolve open tickets and service requests.

DEVOPS LEAD L1(CONTRACT)

Austin, TX · On-site

$60K - $135K/yr

Job Title: DEVOPS LEAD L1(CONTRACT) City: Austin State/Province: Texas Posting Start Date: 9/3/26 ... Role Purpose The purpose of this role is to lead DevOps team to facilitate better coordination ...

Tech Lead TECHM-JOB-29904

Elk Grove, CA · On-site

$45K - $58K/yr

Keylent Inc is seeking a Tech Lead to provide L1 Support in Elk Grove, CA. The role involves Java ... Founded in 2010, the company is headquartered in Wilmington, USA, with a team of 201-500 employees.

Showing results 41-60

L1 Team Lead information

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How much do l1 team lead jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for l1 team lead in the United States is $25.73, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $24.04 per hour, depending on experience, location, and employer.

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Infographic showing various L1 Team Lead job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $53,524 per year, or $25.7 per hour.

ITSM / Service Desk Lead

Oak Brook, IL • On-site

$93K - $125K/yr

Other

Re-posted 2 days ago


Job description

Overview:
ITSM / Service Desk Lead
Salary: $93,750-$125,000
Position Summary
The ITSM / Service Desk Lead is responsible for the leadership and governance of Level 1 Service Desk operations and the organization's IT Service Management framework. This role owns ServiceNow (or equivalent ITSM platform), drives ITIL process maturity, ensures SLA achievement, and provides governance over Incident, Problem, Change, and Request Management processes across the enterprise.
Key Responsibilities
Service Desk Leadership
  • Own day-to-day L1 Service Desk operations.
  • Ensure consistent, high-quality customer support and ticket resolution.
  • Drive workforce planning, performance monitoring, and service optimization.
  • Establish operational standards, procedures, and escalation paths.
ITSM Platform Ownership
  • Serve as the business owner for ServiceNow or equivalent ITSM technology.
  • Manage platform governance, enhancements, workflows, and reporting.
  • Partner with technical teams to implement process improvements and automation.
ITIL Process Governance
  • Lead Incident, Problem, Change, Request, and Knowledge Management practices.
  • Ensure compliance with ITIL standards and organizational policies.
  • Facilitate CAB meetings and change review processes.
  • Drive root cause analysis and continual service improvement initiatives.
SLA & Performance Management
  • Develop and monitor service level agreements and operational KPIs.
  • Produce executive dashboards and service reporting.
  • Analyze trends and identify opportunities to improve service quality and efficiency.
  • Ensure service commitments are consistently achieved.
Service Delivery Governance
  • Provide oversight of corporate L2 support and service delivery activities.
  • Partner with infrastructure, applications, security, and business teams to improve service outcomes.
  • Manage vendor performance and support relationships when applicable.
Qualifications
Required
  • Bachelor's degree in Information Technology, Business, or related field.
  • 5+ years of IT Service Management and/or Service Desk leadership experience.
  • Strong hands-on experience with ServiceNow or a comparable ITSM platform.
  • Deep knowledge of ITIL practices and service management frameworks.
  • Experience managing SLAs, KPIs, and executive reporting.
Preferred
  • ITIL Foundation, ITIL Managing Professional, or equivalent certification.
  • ServiceNow Administrator or Implementation certification.
  • Experience supporting enterprise environments with multiple locations.
  • Experience leading service improvement and operational transformation initiatives.