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L1 Team Lead Jobs (NOW HIRING)

Quadient

L1 Support Analyst

The L1 analyst will need to complete 1 Overview ICA certification for the various applications ... Communicates and/or escalates issues to L2, Team Lead and/or Manager for issues or items that ...

Magna

Team Lead - 2nd Shift

Newaygo, MI · On-site

As a member of our global team, you can expect exciting, varied responsibilities as well as a wide ... Participate (L1 - 3), initiate (L1 - 3), lead A3 Problem Solving and continuous improvement events ...

Magna

Team Lead - 2nd Shift

Newaygo, MI · On-site

As a member of our global team, you can expect exciting, varied responsibilities as well as a wide ... Participate (L1 - 3), initiate (L1 - 3), lead A3 Problem Solving and continuous improvement events ...

Quadient

L1 Support Analyst

Mobile, AL · On-site

The L1 analyst will need to complete 1 Overview ICA certification for the various applications ... Communicates and/or escalates issues to L2, Team Lead and/or Manager for issues or items that ...

fun.xyz

Senior Support Lead

New York, NY · On-site

You'll be the person the L1 team turns to when something needs a decision and needs it made well ... Lead-style management of our external support team, including coaching, shift coverage, and ...

New

Place

Customer Service Representative

Draper, UT · On-site

$20 - $23/hr

Team Lead of Customer Service What You're Great At You are more than a support rep - you are a ... with L1 team members. * Other duties as assigned. What You Bring * High school diploma or ...

Wipro Limited

SME L1

Charlotte, NC · On-site

$25K - $50K/mo

SME L1 City: Charlotte State/Province: North Carolina Posting Start Date: 8/31/26 Wipro Limited ... Escalate any loading or onsite issues to their team lead * Perform daily inventory check and audit

Wipro Limited

SME L1

Charlotte, NC · On-site

$25K - $50K/mo

SME L1 City: Charlotte State/Province: North Carolina Posting Start Date: 8/31/26 Wipro Limited ... Escalate any loading or onsite issues to their team lead * Perform daily inventory check and audit

SupplyHouse

QA Engineering Team Lead

Atlanta, GA · Remote

$29K - $36K/yr

Through an Employer of Record (EOR), we are looking for a new QA Engineering Team Lead in India to ... Serves as a hiring manager for L1-L2 QA roles, including reviewing assessments, conducting ...

SupplyHouse

QA Engineering Team Lead

Dallas, TX · Remote

$29K - $36K/yr

Through an Employer of Record (EOR), we are looking for a new QA Engineering Team Lead in India to ... Serves as a hiring manager for L1-L2 QA roles, including reviewing assessments, conducting ...

SupplyHouse

QA Engineering Team Lead

Houston, TX · Remote

$29K - $36K/yr

Through an Employer of Record (EOR), we are looking for a new QA Engineering Team Lead in India to ... Serves as a hiring manager for L1-L2 QA roles, including reviewing assessments, conducting ...

Wipro Limited

TECHNICAL LEAD L1

Dallas, PA · On-site

$60K - $135K/yr

TECHNICAL LEAD L1 City: Dallas State/Province: Texas Posting Start Date: 8/25/26 Wipro Limited ... Team Leadership & Mentoring * Mentor and coach developers to improve technical skills and career ...

Wipro Limited

TECHNICAL LEAD L1

San Jose, IL · On-site

$80K - $160K/yr

TECHNICAL LEAD L1 City: San Jose State/Province: California Posting Start Date: 8/25/26 Wipro ... Team Leadership & Mentoring * Mentor and coach developers to improve technical skills and career ...

fun.xyz

Senior Support Lead

New York, NY · On-site

$168K - $250K/yr

You'll be the person the L1 team turns to when something needs a decision and needs it made well ... Lead-style management of our external support team, including coaching, shift coverage, and ...

New

fun.xyz

Senior Support Lead

New York, NY · On-site

$168K - $250K/yr

You'll be the person the L1 team turns to when something needs a decision and needs it made well ... Lead-style management of our external support team, including coaching, shift coverage, and ...

New

Wipro Limited

TECHNICAL LEAD L1

Charlotte, NC · On-site

$60K - $135K/yr

TECHNICAL LEAD L1 City: Charlotte State/Province: North Carolina Posting Start Date: 5/4/26 Wipro ... Must have strong development skills and expected to track team delivery progress and take care of ...

Wipro Limited

AI LEAD L1

Minneapolis, MN · On-site

$60K - $135K/yr

Team Management * Resourcing * Forecast talent requirements as per the current and future business needs * Hire adequate and right resources for the team * Talent Management * Ensure adequate ...

Wipro Limited

TECHNICAL LEAD L1

Addison, TX · On-site

$60K - $135K/yr

TECHNICAL LEAD L1 City: Addison State/Province: Texas Posting Start Date: 9/1/26 Wipro Limited ... Lead backend development team- Architect and design microservices using Spring Boot- Drive end-to ...

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How much do l1 team lead jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for l1 team lead in the United States is $25.73, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $24.04 per hour, depending on experience, location, and employer.

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Infographic showing various L1 Team Lead job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $53,524 per year, or $25.7 per hour.

L1 Support Analyst

Remote

Quadient
See more jobs at Quadientexternal

Part-time

Posted 10 days ago

Job description

Company Description
At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes.
Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other.
It's these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact - help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels.
Job Description
The ICA Technical Support Analyst - L1 is responsible for ensuring ICA customer cases are properly assessed, prioritized, and assigned to the appropriate Support team, with an overall goal of providing exceptional customer experience.
The Technical Support Analyst - L1 role requires strong communication skills. The candidate must be open-minded, flexible, and able to learn the basics of the ICA product offerings. The L1 analyst will need to complete 1 Overview ICA certification for the various applications within the first 6 months of starting the role.
  • Successfully identify which Quadient ICA Software (Flex and Evolve, IDA, AR, AP) product is affected.
  • Able to work with the ticketing tool and have a good understanding of the ticket statuses and processes.
  • Proper understanding of the priority and verify the correct entitlements and ensure that the product and version are populated in the support ticket, assign this case to the correct team so further help/troubleshooting can be provided.
  • Understand the problem description and ensure all required documents are provided such as logs, workflows, steps of replication, etc.
  • Provide basic troubleshooting to resolution.
  • Respond professionally and always communicate effectively to customers providing exceptional friendly service.
  • Communicates and/or escalates issues to L2, Team Lead and/or Manager for issues or items that require further management.
  • When engaging with customers, identify and create Trigger opportunities.
  • Living and upholding the Quadient values, submitting Cheers to Peers, staying engaged and providing feedback or suggestions to process improvements.
  • Review and keep track of the Team KPI and self-assess personal performance and help other colleagues in meeting the team goal.
  • Create and track personal development goals.
  • Other duties as assigned and/or needed.

Qualifications
  • Strong written and verbal communication skills, including the ability to explain issues over phone or web-screen sessions.
  • Strong critical-thinking and problem-solving skills.
  • Ability to learn new technology quickly and share that knowledge with others.
  • Open-minded, flexible, and willing to learn the basics of Quadient ICA product offerings.
  • Ability to provide basic technical troubleshooting and understand customer support issues.
  • Willingness and ability to complete 1 Overview ICA application certification within the first 6 months of employment.

Additional Information
  • The L1 will need to have 1 Overview ICA application certification completed within first 6 months.
  • Must be able to communicate in writing clearly and successfully and/or explain over the phone/web-screen session.
  • Ability to learn new technology quickly and then to teach others.
  • Demonstrated critical thinking and problem-solving skills.
  • Must be able to work in Central or Western timezone

Rewards & Benefits
  • Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.
  • Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.
  • Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program.
  • Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.
  • Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.

Smart Work at Quadient
At Quadient, our Smart Work approach fosters connection, collaboration, and innovation while offering flexibility based on role requirements. Whether on-site, hybrid, or remote, our work environments are designed to support productivity and engagement. Hybrid employees balance remote and in-office work, on-site roles contribute daily to our vibrant workplace culture, and remote employees stay connected through virtual collaboration and in-person events. No matter where you work, you'll be part of a dynamic, people-first community that drives success together.
Be yourself at Quadient
Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They inspire us to be EPIC. Together. What makes Quadient different is how different we are. We're a team of individuals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares - in a culture that embraces differences and values every voice.
We will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at career@quadient.com
Quadient is an Equal Employment Opportunity Employer. *: We firmly believe in zero discrimination in employment on any basis, including race, color, religion, sex, national origin, age, disability, veteran or military status, genetic information, citizenship status, and any other characteristics protected by local, state, or federal law.
People. Connected.

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