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L1 Monitoring Jobs (NOW HIRING)

CTS Cement Manufacturing Corp

Production Tech L1

Cordele, GA · On-site

$14.75 - $18.25/hr

Support quality control efforts by monitoring product output and reporting deviations or defects. Skills: The required skills enable the Production Tech L1 to effectively maintain and troubleshoot ...

CTS Cement Manufacturing Corp

Production Tech L1

Bethlehem, PA · On-site

$15.75 - $19.75/hr

Support quality control efforts by monitoring product output and reporting deviations or defects. Skills: The required skills enable the Production Tech L1 to effectively maintain and troubleshoot ...

CTS Cement Manufacturing Corp

Production Tech L1

Gardena, CA · On-site

$17.50 - $22/hr

Support quality control efforts by monitoring product output and reporting deviations or defects. Skills: The required skills enable the Production Tech L1 to effectively maintain and troubleshoot ...

CTS Cement Manufacturing Corp

Production Tech L1

Mexico, MO · On-site

$14.25 - $17.75/hr

Support quality control efforts by monitoring product output and reporting deviations or defects. Skills: The required skills enable the Production Tech L1 to effectively maintain and troubleshoot ...

CTS Cement Manufacturing Corp

Production Tech L1

Mexico, MO · On-site

$14.25 - $17.75/hr

Support quality control efforts by monitoring product output and reporting deviations or defects. Skills: The required skills enable the Production Tech L1 to effectively maintain and troubleshoot ...

Solo

L1 Support Agent

Lehi, UT · On-site

$17 - $19/hr

The Level 1 (L1) agent's primary purpose is to listen to and solve problems for our customers ... Frequent use of computer equipment, including a keyboard, mouse, and monitor, for data entry ...

Speed of Light Ops

L1 Support Agent

Lehi, UT

$17 - $19/hr

The Level 1 (L1) agent's primary purpose is to listen to and solve problems for our customers ... Frequent use of computer equipment, including a keyboard, mouse, and monitor, for data entry ...

Envision Financial Systems, Inc

Be Seen First

System Administrator (L1/L2 Support)

Costa Mesa, CA · On-site

$75K - $85K/yr

Level 1 (L1) Responsibilities: * Provide first-line technical support to users via phone, email, or ... Monitor system alerts and escalate issues to L2/L3 as necessary. * Log and track all incidents ...

Solo

L1 Support Agent

Lehi, UT · On-site

$17 - $19/hr

The Level 1 (L1) agent's primary purpose is to listen to and solve problems for our customers ... Frequent use of computer equipment, including a keyboard, mouse, and monitor, for data entry ...

Prolim Global

Fraud Investigator (L1)

Milford, OH · On-site

We are seeking an experienced L1 Fraud Investigator to monitor, review, and investigate potentially fraudulent transactions, account activities, and customer behaviors. The ideal candidate will have ...

Solo

L1 Support Agent

Lehi, UT · On-site

$17 - $19/hr

The Level 1 (L1) agent's primary purpose is to listen to and solve problems for our customers ... Frequent use of computer equipment, including a keyboard, mouse, and monitor, for data entry ...

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L1 Monitoring information

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How much do l1 monitoring jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for l1 monitoring in the United States is $25.58, according to ZipRecruiter salary data. Most workers in this role earn between $20.43 and $28.85 per hour, depending on experience, location, and employer.

What is L1 Monitoring?

L1 Monitoring refers to Level 1 monitoring in IT operations, where technicians oversee the health, performance, and status of systems, networks, and applications. These professionals are responsible for identifying incidents, raising alerts, and escalating issues to higher support levels if needed. L1 Monitoring staff typically use specialized tools to detect problems early and ensure the continuous operation of critical infrastructure. Their quick responses help minimize downtime and maintain service quality.

What are the key skills and qualifications needed to thrive as an L1 Monitoring professional?

To thrive as an L1 Monitoring professional, you need a basic understanding of IT infrastructure, network fundamentals, and incident management, often supported by a relevant diploma or certification such as CompTIA Network+. Familiarity with monitoring tools like Nagios, Zabbix, or SolarWinds and ticketing systems such as ServiceNow is typically required. Attention to detail, strong problem-solving abilities, and clear communication skills help you respond quickly and accurately to alerts and escalate issues when necessary. These skills are crucial for minimizing downtime and maintaining the smooth operation of IT systems in any organization.

What are some of the common challenges faced in an L1 Monitoring role, and how can new hires prepare for them?

In an L1 Monitoring role, one common challenge is promptly identifying and escalating incidents while managing multiple alerts simultaneously. New hires may also find it demanding to quickly learn the specific monitoring tools and protocols used by the organization. To prepare, it's helpful to familiarize yourself with common network and server monitoring platforms, develop strong attention to detail, and practice effective communication for clear incident escalation. Team collaboration is essential, as you'll frequently coordinate with higher-level support and other IT departments to resolve issues efficiently.

What is the difference between L1 Monitoring vs L2 Monitoring?

AspectL1 MonitoringL2 Monitoring
CredentialsBasic certifications, such as CompTIA A+ or Network+Advanced certifications like Cisco CCNA or equivalent
Work EnvironmentEntry-level, monitoring alerts, basic troubleshootingMore complex issues, in-depth analysis, escalation
Employer UsageCommon in service desks, NOC entry-level rolesUsed in NOC teams for advanced troubleshooting

In summary, L1 Monitoring involves basic alert monitoring and initial troubleshooting, while L2 Monitoring handles more complex issues requiring deeper technical knowledge. L1 is typically the first line of defense, with L2 providing more detailed analysis and resolution.

What are the roles and responsibilities of L1 monitoring?

L1 monitoring involves the initial oversight of network or system performance, focusing on real-time detection of issues, alerts, and basic troubleshooting. It requires familiarity with monitoring tools, such as network dashboards or SIEM systems, and typically operates on a 24/7 schedule to ensure system stability and security. L1 monitors escalate complex problems to higher support levels when necessary.
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L1 Monitoring jobs near you
Infographic showing various L1 Monitoring job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 85% Full Time, 10% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $53,205 per year, or $25.6 per hour.

L1 DC Technician

Sparks, NV • On-site

Ruri Software Technologies LLC
Software Development • 11 - 50 employees
Learn more about Ruri Software Technologies LLCexternal

Other

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Job Title :L1 DC Technician
Location :Onsite - Sparks, NV
Job Description:
What are the top 3 skills required for this role?
- Understanding core data center components:
- Hands-on Troubleshooting & Break-Fix Skills
- Cabling & Documentation Discipline
Must be comfortable working in a rotational shift environment.
(No Night Shift)
Job Description/ Responsibilities
L1 DC Technicians JD: ( 2-3 Years)
1. Data Center Operations
Perform rack & stack of servers, network devices, and storage equipment
Handle cabling (fiber & copper) including labeling and cable management
Support installation, relocation, and decommissioning of hardware
2. Hardware & Inventory Management
Receive and verify hardware shipments against purchase orders / delivery notes
Perform physical inspection of equipment for damages upon arrival
Maintain accurate inventory records (asset tagging, tracking, updates)
Manage spares inventory and ensure availability of critical components
Coordinate hardware returns (RMA), dispatch, and logistics tracking
Ensure proper storage, labeling, and documentation of all assets
3. Incident & Request Handling
Provide L1 support for incidents and service requests via ticketing tools (e.g., ServiceNow)
Perform basic troubleshooting (L1 triage) for:
Server hardware issues
Network connectivity (Layer 1 checks)
Escalate issues to L2/L3 teams with proper logs and updates
4. Remote Hands Support
Act as hands & eyes support for remote engineers
Execute tasks such as:
Cable reseating
Power cycling devices
Console access setup
Basic hardware replacement (as guided)
5. Monitoring & Reporting
Monitor alerts from DC tools / dashboards
Update tickets with accurate troubleshooting steps and status
Maintain documentation, asset inventory, and audit records
6. Compliance & Safety
Follow data center security and access protocols
Adhere to ESD, safety, and PPE standards
Ensure readiness for audits and compliance checks
Required Skills
Technical Skills
Basic understanding of:
Networking fundamentals (IP, switching, patching)
Server hardware components
Fiber & Ethernet cabling
Familiarity with:
Ticketing tools (ServiceNow or similar)
Basic console tools (SSH, Putty)
Soft Skills
Strong coordination and communication skills
Ability to manage physical inventory and logistics tasks
Comfortable working in a rotational shift environment.
Attention to detail and documentation accuracy
Years of Experience: 2.00 Years of Experience
Regards
Surya
Surya@rurisoft.com

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