| Aspect | L1 It | L2 It |
|---|
| Certifications | Basic IT certifications (e.g., CompTIA A+) | Advanced certifications (e.g., Network+, Security+) |
| Work Environment | Help desk, user support, troubleshooting | Network administration, system management |
| Employer Usage | Entry-level support roles in IT departments | Support roles requiring more technical expertise |
In summary, L1 It roles focus on basic user support and troubleshooting, often requiring foundational certifications. L2 It positions involve more technical tasks like network management and require additional certifications and experience. The main difference lies in the complexity of issues handled and the level of technical expertise required.