ZipRecruiter

Log In

1

L1 It Jobs (NOW HIRING)

Quadient

L1 Support Analyst

It's these connections that make Quadient such an exceptional place to grow your career, develop ... The L1 analyst will need to complete 1 Overview ICA certification for the various applications ...

Quadient

L1 Support Analyst

Mobile, AL · On-site

It's these connections that make Quadient such an exceptional place to grow your career, develop ... The L1 analyst will need to complete 1 Overview ICA certification for the various applications ...

Prolim Global

Fraud Investigator (L1)

Milford, OH · On-site

We are seeking an experienced L1 Fraud Investigator to monitor, review, and investigate potentially ... Their IT and PLM consulting offerings include; Advisory, PLM Software/Services, Program Management ...

Jün Cyber

L1 Helpdesk Analyst

Saint Petersburg, FL · On-site

$19.75 - $26.75/hr

L1 Senior Helpdesk Technician Company: Jun Cyber Location: Hybrid (St.Petersburg, Florida ... IT documentation discipline Performance Expectations * SLA adherence above 95% * Clean ticket ...

Jün Cyber

L1 Helpdesk Analyst

Saint Petersburg, FL · On-site

$19.75 - $26.75/hr

L1 Senior Helpdesk Technician Company: Jun Cyber Location: Hybrid (St.Petersburg, Florida ... IT documentation discipline Performance Expectations * SLA adherence above 95% * Clean ticket ...

Jün Cyber

L1 Helpdesk Analyst

Saint Petersburg, FL · On-site

$19.50 - $26.50/hr

L1 Senior Helpdesk Technician Company: Jun Cyber Location: Hybrid (St.Petersburg, Florida ... IT documentation discipline Performance Expectations * SLA adherence above 95% * Clean ticket ...

Jün Cyber

L1 Helpdesk Analyst

Saint Petersburg, FL · On-site

$19.50 - $26.50/hr

L1 Senior Helpdesk Technician Company: Jun Cyber Location: Hybrid (St.Petersburg, Florida ... IT documentation discipline Performance Expectations * SLA adherence above 95% * Clean ticket ...

World Oncology Network

$250/hr

... it. MSK is dedicated to training the next generation of scientists and clinicians, who go on to pursue our mission at MSK and around the globe. Exciting Opportunity at MSK: Assistant Attending, L1 ...

Andromeda

L1 Support Technician

Lockport, IL · On-site

$45K - $55K/yr

Andromeda is looking for a motivated, customer-focused L1 Support Technician who wants to build ... You'll troubleshoot common IT issues, communicate with end users, document your work, and ...

next page

Showing results 1-20

All JobsTechnology JobsL1 IT Jobs

L1 It information

See salary details

$12

$25

$39

How much do l1 it jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for l1 it in the United States is $25.58, according to ZipRecruiter salary data. Most workers in this role earn between $20.43 and $28.85 per hour, depending on experience, location, and employer.

What is the difference between L1 It vs L2 It?

AspectL1 ItL2 It
CertificationsBasic IT certifications (e.g., CompTIA A+)Advanced certifications (e.g., Network+, Security+)
Work EnvironmentHelp desk, user support, troubleshootingNetwork administration, system management
Employer UsageEntry-level support roles in IT departmentsSupport roles requiring more technical expertise

In summary, L1 It roles focus on basic user support and troubleshooting, often requiring foundational certifications. L2 It positions involve more technical tasks like network management and require additional certifications and experience. The main difference lies in the complexity of issues handled and the level of technical expertise required.

What's the most entry level L1 IT job?

The most entry-level L1 IT job is typically a Help Desk Technician or Support Technician role, which involves basic troubleshooting, user support, and hardware or software setup. These positions often require minimal experience and may only need foundational knowledge of operating systems, networking, and common IT tools.

What cities are hiring for L1 It jobs?

Cities with the most L1 It job openings:

What are popular job titles related to L1 It jobs?

For L1 It jobs, the most frequently searched job titles are:

Technical Support Analyst (L1)

Miramar Beach, FL • On-site

ACI Infotech
IT Services • 11 - 50 employees
Learn more about ACI Infotechexternal

Other

Re-posted 21 days ago

Job description

Technical Support Analyst (L1)
Location: Miramar Area
Duration: Long-Term Contract
Job Summary
We are seeking a motivated and customer-focused L1 Technical Support Analyst to serve as the first point of contact for end-user technical support. The ideal candidate will provide frontline support for hardware, software, network, and device-related issues while ensuring timely resolution of common technical problems. This role also includes IT inventory management and warehouse support activities related to company-issued equipment.
Key Responsibilities
Technical Support (L1)
  • Serve as the first point of contact for employees requiring technical assistance via phone, email, or ticketing systems.
  • Respond to and troubleshoot basic hardware, software, and network-related issues.
  • Resolve common support requests such as password resets, printer connectivity issues, software installations, and workstation setup.
  • Document, track, and update support tickets in the IT ticketing system.
  • Escalate unresolved or complex issues to higher-level support teams when necessary.
  • Assist with new hire onboarding, including device configuration, deployment, and setup.
  • Provide both remote and onsite technical support to office and warehouse personnel.
  • Maintain accurate records of incidents, requests, and resolutions to support the internal knowledge base.

IT Asset & Warehouse Support
  • Track and manage IT inventory, including laptops, desktops, monitors, keyboards, and peripherals using asset management tools.
  • Receive and inspect incoming IT equipment shipments for accuracy and damage.
  • Prepare, package, label, and ship IT equipment to remote and work-from-home employees.
  • Track deliveries using FedEx Ship Manager and other shipping tools.
  • Perform inventory audits and cycle counts to ensure asset accuracy.
  • Assist with material handling, storage, and movement of IT equipment using warehouse equipment such as pallet jacks.
  • Maintain a clean, organized, and safe IT staging and warehouse environment.

Required Qualifications
  • 1-3 years of experience in Technical Support, Help Desk, Service Desk, or Desktop Support.
  • Basic knowledge of computer hardware, operating systems, software applications, and networking concepts.
  • Experience working with ticketing systems such as ServiceNow, Jira, Remedy, Zendesk, or similar.
  • Familiarity with Microsoft Office Suite and Windows environments.
  • Strong troubleshooting and problem-solving skills.
  • Excellent customer service, communication, and interpersonal skills.
  • Ability to work independently and manage multiple priorities.

Physical Requirements
  • Ability to lift, move, and handle equipment weighing up to 50 lbs.
  • Comfortable working in both office and warehouse environments.
  • Ability to stand, walk, bend, and move equipment as needed throughout the workday.

Preferred Qualifications
  • Experience with IT asset management or inventory management systems.
  • Familiarity with Warehouse Management Systems (WMS).
  • Experience with FedEx Ship Manager or similar shipping/tracking software.
  • Experience supporting remote users and work-from-home environments.

Apply