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L1 Analyst Jobs in Reston, VA (NOW HIRING)

Port Cyber Corporation

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Technical Support Specialist - Level 1

Kensington, MD · On-site

$40K - $55K/yr

... L1, you will interact extensively (both over the phone and in person) with end-users that possess a wide range of technical knowledge. As such, you will need to possess strong analytical skills ...

Service Global, Inc

Desktop EUC L1

Arlington, VA · On-site

$23.25 - $29.50/hr

... * Analyse Service Desk calls for Desktop Devices and incident data to identify and advice Customer of any potential user training requirement and automation. * Ensure that each desktop device is ...

GDIT

DevOps Automation Engineer

Washington, DC · Hybrid

$59.75 - $81.75/hr

Apply AI/MLassisted analytics in IGA platforms (such as Saviynt) for anomaly detection ... Strong operational background including runbook development, L1-L3 support models, SLA definition ...

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L1 Analyst information

What are L1 Analysts?

L1 Analysts, or Level 1 Analysts, are entry-level professionals typically found in IT support or cybersecurity teams. Their primary responsibility is to monitor systems, triage alerts, and handle basic incidents or issues according to established procedures. They serve as the first line of defense, escalating more complex problems to higher-level analysts. L1 Analysts play a crucial role in maintaining system security and uptime by promptly responding to and documenting incidents.

What does a typical workday look like for an L1 Analyst in a Security Operations Center (SOC)?

As an L1 Analyst in a Security Operations Center, your day typically involves monitoring security alerts, investigating potential threats, and escalating incidents to higher-level analysts when needed. You’ll use various security tools and dashboards to analyze data for signs of suspicious activity. Collaboration with your team is essential, as you’ll often discuss findings during daily briefings and assist with incident documentation. The role is fast-paced and requires strong attention to detail, as you are the first line of defense in identifying and responding to security events.

What are the key skills and qualifications needed to thrive as an L1 Analyst, and why are they important?

To thrive as an L1 Analyst, you need a foundational understanding of cybersecurity concepts, basic networking, and troubleshooting skills, often supported by a degree in IT or relevant certifications like CompTIA Security+. Familiarity with security information and event management (SIEM) tools, ticketing systems, and incident response protocols is typically required. Strong attention to detail, effective communication, and a proactive approach to problem-solving are essential soft skills in this role. These skills enable an L1 Analyst to efficiently identify, escalate, and document security incidents, ensuring organizational protection and timely response.

Can I make $200,000 a year in cyber security?

L1 Analysts in cybersecurity typically earn lower salaries, often between $50,000 and $80,000 annually. Reaching a $200,000 salary generally requires advanced roles such as cybersecurity managers, engineers, or specialists with extensive experience, certifications, and skills in areas like threat analysis or security architecture.

What is a L1 analyst?

A Level 1 (L1) analyst is an entry-level IT or security professional responsible for monitoring systems, identifying issues, and escalating complex problems to higher-level support. They typically use monitoring tools and follow established procedures to ensure system stability and security. Strong communication skills and basic technical knowledge are essential for this role.

What is L1 L2 L3 SOC analyst?

An L1 SOC analyst is an entry-level security professional responsible for monitoring security alerts, initial incident triage, and basic threat detection using security tools. L2 analysts handle more complex investigations and analysis, while L3 analysts are senior experts who perform advanced threat hunting, incident response, and root cause analysis. Progression through these levels typically requires increasing technical skills, certifications, and experience in cybersecurity environments.

What jobs in the US pay 300,000 a year?

For an L1 Analyst, reaching a $300,000 annual salary typically requires extensive experience, advanced skills, and often working in high-paying industries such as finance, consulting, or technology. Senior roles, management positions, or specialized expertise in these fields are more likely to offer such compensation levels, especially with bonuses and incentives included.
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L1 Analyst jobs near you
Technical Support Specialist - Level 1

Technical Support Specialist - Level 1

Port Cyber Corporation

Kensington, MD • On-site

$40K - $55K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 17 hours ago

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Job description

Position: Technical Support Specialist – Level 1

Port Cyber is seeking to grow its technical team to keep pace with its steady growth. Port Cyber is a provider of fixed-price IT support to small and mid-size businesses in the DC metro area. The company is looking for highly motivated individuals with the ability to effectively communicate with both internal staff and clients. Candidates must also possess a strong information technology background and knowledge.

Position Summary

The Technical Support Specialist Level 1 (TSS - L1) role within the Support Services group will be responsible for ensuring all client-facing customer support requests are resolved in a complete, correct, and timely manner. Typical responsibilities are:

Triage - The TSS - L1 should be able to work effectively in a triage role, engaging with clients to understand and thoroughly document support requests, inquiring intelligently to make sure that all relevant information is gathered so that effective troubleshooting can begin when the ticket is assigned.

Tier 1 Issue Resolution - For simple day-to-day issues (typically with desktop support or basic cloud services), the TSS - L1 should be capable of taking ownership of issues and either solving them directly or engaging the correct internal or external resources to drive the issue to resolution.

Monitoring and Response – At times, the TSS - L1 will assist with network and server monitoring to ensure maximum uptimes for all clients.

Documentation – Along with all other technical staff, the TSS - L1 will participate in reviewing and maintaining documentation of clients’ information technology infrastructure and systems.

Preferred Experience Background

This is an entry level technical position. The ideal candidate will have excellent customer service skills and a strong desire to learn and troubleshoot new technologies. Excellent verbal and writing communications skills are paramount, as is the ability to track and work on multiple tasks. At least some basic experience troubleshooting in Windows and Mac desktop support in a business environment and basic TCP/IP network troubleshooting experience is desired. This position will be highly collaborative with staff members of varying experience and will provide numerous opportunities to learn new skills and take on additional responsibilities.

Responsibilities

All areas of responsibility listed below are essential to the satisfactory performance of this position. Any non-essential functions are assumed to be included in "other related organizational and logistical duties as may be reasonably assigned":

  • Provide triage and initial troubleshooting for tickets via phone and email.
  • Resolve level 1 tickets via remote support
  • Coordinate on-site visits as needed for system troubleshooting and new system setup
  • Respond to and triage system outages, virus notifications and backup reports
  • Update minor changes in client documentation
  • Maintain response SLAs and follow standard operating procedures for triage and troubleshooting.
  • Collaborate with other Support Services staff to ensure a positive and effective client experience.
  • Provide regular status updates to Director of Support Services ger and other senior staff.
  • Attend regular individual and team supervision meetings
  • Maintain top-level customer service and communications, both written and verbal, within Port Cyber and with clients.
  • Participate in training and development of customer service and technical skills.
  • Participate in Port Cyber on-call rotation

Required Experience

The position requires familiarity and general operating skill levels with the following technologies:

  • Windows Desktop OS
  • Microsoft Office Applications
  • Windows Active Directory
  • Microsoft 365
  • Basic TCP/IP network troubleshooting
  • Wireless Network Connectivity

Preferred Experience

  • Windows Server OS
  • Mac OS
  • Microsoft Entra
  • Managed Antivirus/EDR solutions
  • Managed backup solutions

Education and Certifications Preferred, Not Required

  • Two-Year or Four-Year Bachelor's degree in Computer Science or Information Systems, or other related disciplines
  • Certifications: CompTIA A+, Network+, Security+, Microsoft

Additionally Must Possess

As TSS - L1, you will interact extensively (both over the phone and in person) with end-users that possess a wide range of technical knowledge. As such, you will need to possess strong analytical skills, excellent interpersonal skills, ability to design workable solutions to problems in a timely manner, the ability to travel to client sites (local travel only) and a strong customer service ethic.

You may be responsible for, and candidates should be able to perform light physical work. Examples would include things such as lifting, moving, and relocating computers or other information technology infrastructure within an office or data center facility.