Ktg Jobs (NOW HIRING)

As a Service Delivery Technician, you will be responsible for providing outstanding support and customer service to all areas of the Kiewit organization. Tasks include handling inbound calls, cases, and chat requests covering a variety of services. It is fast paced, challenging environment that provides each team member with the opportunity to continuously learn and grow in all facets of Kiewit's core business activities.

Kiewit Technology Group (KTG) builds solutions to enable and support a $12.5 billion company. Our mission is to deliver project schedule and cost certainty by employing technology designed by and for the construction industry. Our team deploys technology solutions to the field and home office departments that increase profitability by maximizing the way we use our people and resources in daily operations. KTG uses systems and tools that manage every part of Kiewit's business and lifecycle of a project to improve planning and day-to-day execution in the field by giving our people real-time data to make faster, smarter decisions. When you join KTG, you will make an impact on the critical work we do every day.

This position will be located at our NEW office at 12312 Port Grace Boulevard, La Vista, NE.  Work schedule is onsite Monday - Friday  and the shift is 10am - 7pm.

Provides general support and troubleshooting assistance via phone, chat and tickets, resolving issues upon first customer contact wherever possible
Collaborating with internal partner teams to efficiently and effectively escalate items, minimizing the impact to the customer
Develop strong relationships with field personnel; provide excellent customer service in support of the Kiewit business units
Understand and fully utilize technology to alleviate customer-impacting concerns; accountable for prompt and accurate assignment and resolution of service requests
Understand Kiewit's core business and demonstrate a sense of urgency toward business-critical issues; Team members must be willing to go above and beyond in support of Kiewit's districts and projects.
Understand and follow processes, procedures, and internal controls and escalate areas of concern to leadership immediately
Reliable and consistent attendance
Support and participate in collaboration activities to promote and implement continuous process improvement

High School Diploma

0 - 2 years experience in a helpdesk environment, or equivalent experience supporting customers or corporate end-users

Working knowledge of computers and experience in the use of the Microsoft suite

Strong written and verbal communication skills; clearly conveys messages and ideas, gains understanding; generates interest and holds attention, listens and is open to the ideas of others

Highly motivated and self-directed; initiative and a sense of urgency to get things done

Ability to work with a high degree of accuracy with minimal supervision in a fast paced, high volume environment

Ability to develop specific goals and plans to prioritize, organize, and accomplish assigned work

Excellent customer service and collaboration skills; ability to connect and build relationships with others inside and outside the organization

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