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Kohls Call Center Jobs (NOW HIRING)

KOHLS

Seasonal Warehouse Associate

Corsicana, TX · On-site

$16/hr

Starting Pay $16.00/hr + $0.75 shift premium for 2nd shift Hiring call not required - apply today ... Why Kohl's? -Free Wellness Center: From flu shots to check-ups our on-site wellness center has you ...

New

Kohl's

Seasonal Warehouse Associate

Corsicana, TX · On-site

$16/hr

Role Specific Information Starting Pay $16.00/hr + $0.75 shift premium for 2nd shift Hiring call ... Why Kohl's? -Free Wellness Center: From flu shots to check-ups our on-site wellness center has you ...

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Kohls Call Center information

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How much do kohls call center jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for kohls call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is the difference between Kohls Call Center vs Kohls Customer Service Associate?

AspectKohls Call CenterKohls Customer Service Associate
Primary RoleHandling inbound customer calls, resolving issues, providing supportAssisting customers in-store or via phone, processing transactions, answering questions
Work EnvironmentCall center setting, primarily phone-basedRetail store or call center, face-to-face and phone interactions
Required SkillsCommunication, problem-solving, computer proficiencyCustomer service, communication, sales skills
CredentialsHigh school diploma or equivalent, sometimes training certificationsHigh school diploma or equivalent, customer service experience

While both roles involve customer interaction, Kohls Call Center positions focus on phone-based support and issue resolution, whereas Kohls Customer Service Associates work directly with customers in-store or via phone, assisting with sales and store inquiries. Understanding these differences helps job seekers choose the role that best fits their skills and career goals.

What are the key skills and qualifications needed to thrive as a Kohl's Call Center Representative, and why are they important?

To thrive as a Kohl's Call Center Representative, you need strong customer service skills, effective problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and basic computer applications is usually required. Exceptional communication, patience, and the ability to remain calm under pressure are important soft skills for this role. These skills ensure efficient resolution of customer issues, high satisfaction rates, and a positive representation of the Kohl's brand.

How does the Kohl's Call Center team typically handle high call volumes, and what support is provided to agents during busy periods?

During busy times, such as holidays or major sales events, Kohl's Call Center experiences a significant increase in customer inquiries. To support agents, the center often implements flexible scheduling, brings in additional staff, and provides real-time assistance from supervisors or team leads. Agents also have access to updated knowledge bases and escalation procedures to help manage challenging situations efficiently. The collaborative environment ensures that team members can rely on one another and management for guidance, making high-volume periods more manageable.

What is a Kohl's Call Center representative?

A Kohl's Call Center representative is a customer service professional who assists customers with inquiries related to orders, returns, billing, product information, and store policies over the phone, chat, or email. They play a crucial role in ensuring customer satisfaction by resolving issues efficiently and providing accurate information about Kohl's products and services. These representatives are trained to handle a variety of customer concerns, process transactions, and support Kohl's loyalty programs. They are often the first point of contact for customers seeking help, making strong communication and problem-solving skills essential for the role.
More about Kohls Call Center jobs
What job categories do people searching Kohls Call Center jobs look for? The top searched job categories for Kohls Call Center jobs are:
Kohls Call Center jobs near you
Client Services Representative

Client Services Representative

FIDELITONE

Wauconda, IL

$21.25/hr

Full-time

Posted 5 days ago

New

Fidelitone rating

5.4

Company rating: 5.4 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

The Client Services Representative ensures client satisfaction by providing timely, efficient, accurate, and friendly service via telephone and email systems. Requires minimal supervision; must have strong analytical skills. Job functions require independent and creative thinking along with strong problem-solving skills. An ideal candidate will be highly detail-oriented, possess a positive attitude, and have excellent communication skills.  Must be willing to work in a challenging, fast-paced environment. 
ESSENTIAL FUNCTIONS
  • Sort through customer emails, analyze the request and process thru the designed course of action 
  • Contact customer directly through phone or email to collect information for order processing 
  • Manually enter orders into appropriate system following the protocols set by management 
  • Effectively document all communications made with customers while resolving or escalating issues in a timely fashion. 
  • Effectively communicates difficult/sensitive information tactfully to customers 
  • Research and resolve inquiries and complaints, including escalated calls, to ensure customer retention and satisfaction
  • Assists supervisor with tracking KPI's and SOP's and keeping them up to date
  • Communicates with other Dept. & management to resolve problems and expedite work 
  • Experience with Commerce Hub, SPS and major retailers such as Kohl's, Target, Wal-Mart, Bed Bath Beyond and other major retailers a plus  
  • Will be responsible to keep all customer compliance and routing guides up to date 
  • Navigate thru major retailers routing guides to determine specific requirements which apply to process their orders
  • Ability to communicate effectively to a variety of audiences 
  • Able to work with client specific websites to monitor and process daily orders meeting the delivery time specifications 
  • Previous customer service/call center and (or) data entry experience preferred
  • Typing skills at 25-30 WPM are necessary
  • Computer proficiency with MS Office (Word, Excel, and Outlook), Internet is required
  • Experience with AS400-ASW system is helpful

  • High School Diploma required 
  • Minimum of 2 years call center/customer service experience is preferred

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