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Kohls Call Center information

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$17

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How much do kohls call center jobs pay per hour?

As of Aug 4, 2026, the average hourly pay for kohls call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is the difference between Kohls Call Center vs Kohls Customer Service Associate?

AspectKohls Call CenterKohls Customer Service Associate
Primary RoleHandling inbound customer calls, resolving issues, providing supportAssisting customers in-store or via phone, processing transactions, answering questions
Work EnvironmentCall center setting, primarily phone-basedRetail store or call center, face-to-face and phone interactions
Required SkillsCommunication, problem-solving, computer proficiencyCustomer service, communication, sales skills
CredentialsHigh school diploma or equivalent, sometimes training certificationsHigh school diploma or equivalent, customer service experience

While both roles involve customer interaction, Kohls Call Center positions focus on phone-based support and issue resolution, whereas Kohls Customer Service Associates work directly with customers in-store or via phone, assisting with sales and store inquiries. Understanding these differences helps job seekers choose the role that best fits their skills and career goals.

More about Kohls Call Center jobs
What job categories do people searching Kohls Call Center jobs look for? The top searched job categories for Kohls Call Center jobs are:
Kohls Call Center jobs near you
Infographic showing various Kohls Call Center job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 79% Full Time, 13% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Client Services Representative

FIDELITONE

Wauconda, IL • On-site

$21.25/hr

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Fidelitone rating

6.8

Company rating: 6.8 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

The Client Services Representative ensures client satisfaction by providing timely, efficient, accurate, and friendly service via telephone and email systems. Requires minimal supervision; must have strong analytical skills. Job functions require independent and creative thinking along with strong problem-solving skills. An ideal candidate will be highly detail-oriented, possess a positive attitude, and have excellent communication skills.  Must be willing to work in a challenging, fast-paced environment. 
ESSENTIAL FUNCTIONS
  • Sort through customer emails, analyze the request and process thru the designed course of action 
  • Contact customer directly through phone or email to collect information for order processing 
  • Manually enter orders into appropriate system following the protocols set by management 
  • Effectively document all communications made with customers while resolving or escalating issues in a timely fashion. 
  • Effectively communicates difficult/sensitive information tactfully to customers 
  • Research and resolve inquiries and complaints, including escalated calls, to ensure customer retention and satisfaction
  • Assists supervisor with tracking KPI's and SOP's and keeping them up to date
  • Communicates with other Dept. & management to resolve problems and expedite work 
  • Experience with Commerce Hub, SPS and major retailers such as Kohl's, Target, Wal-Mart, Bed Bath Beyond and other major retailers a plus  
  • Will be responsible to keep all customer compliance and routing guides up to date 
  • Navigate thru major retailers routing guides to determine specific requirements which apply to process their orders
  • Ability to communicate effectively to a variety of audiences 
  • Able to work with client specific websites to monitor and process daily orders meeting the delivery time specifications 
  • Previous customer service/call center and (or) data entry experience preferred
  • Typing skills at 25-30 WPM are necessary
  • Computer proficiency with MS Office (Word, Excel, and Outlook), Internet is required
  • Experience with AS400-ASW system is helpful

  • High School Diploma required 
  • Minimum of 2 years call center/customer service experience is preferred

What Fidelitone employees say

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