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Kofax Support Jobs (NOW HIRING)

Yantran LLC

Cerner HIM Trainer

Provide hands-on support on HIM workflows. * Ensure compliance with HIPAA and healthcare ... Kofax Capture, Advance Capture, Application Xtender (ERMX Feeds, Batch Prep Parse feed Filing ...

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Kofax Support information

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$25.5K

$41.5K

$54K

How much do kofax support jobs pay per year?

As of Sep 12, 2026, the average yearly pay for kofax support in the United States is $41,504.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,000.00 and $46,500.00 per year, depending on experience, location, and employer.

What is Kofax Support?

Kofax Support refers to the technical assistance and customer service provided for Kofax products, which are software solutions used for document automation, data capture, and workflow management. Kofax Support helps users resolve issues, install updates, troubleshoot software problems, and get guidance on best practices. Support can be accessed through online portals, phone, or email, and may include resources like knowledge bases and community forums. The level of support varies depending on the service agreement or subscription plan. Organizations rely on Kofax Support to ensure their document-driven processes run smoothly and efficiently.

What are the key skills and qualifications needed to thrive as a Kofax Support specialist?

To thrive as a Kofax Support specialist, you need a solid understanding of document management systems, troubleshooting skills, and experience with Kofax products, often backed by relevant IT certifications or technical degrees. Familiarity with Kofax Capture, Kofax TotalAgility, SQL databases, and ticketing systems is typically required, along with certifications like Kofax Technical Solutions Specialist. Strong communication, problem-solving abilities, and customer service orientation are essential soft skills in this role. These skills ensure efficient resolution of client issues, minimize downtime, and maintain high customer satisfaction with Kofax solutions.

What are some common challenges faced in a Kofax Support role, and how can they be effectively managed?

Professionals in a Kofax Support role often encounter challenges such as troubleshooting complex document processing issues, integrating Kofax solutions with diverse enterprise systems, and managing urgent customer requests. Effective management of these challenges requires strong problem-solving skills, thorough knowledge of Kofax products, and clear communication with both technical and non-technical stakeholders. Collaborating closely with development, IT, and end users helps ensure timely resolution and continuous improvement in service quality.

What is the difference between Kofax Support vs Kofax Technical Specialist?

AspectKofax SupportKofax Technical Specialist
CredentialsIT certifications, Kofax trainingIT certifications, advanced Kofax training
Work EnvironmentCustomer service, technical troubleshootingTechnical troubleshooting, system analysis
Employer & IndustrySoftware companies, BPOsSoftware vendors, enterprise solutions
Search & Comparison IntentSupport roles, troubleshootingTechnical expertise, system implementation

While both roles involve working with Kofax products, Kofax Support primarily focuses on customer assistance and troubleshooting, whereas Kofax Technical Specialists handle more advanced system analysis and implementation tasks. The roles often overlap in certifications and work environment but differ in technical depth and responsibilities.

What are popular job titles related to Kofax Support jobs?

For Kofax Support jobs, the most frequently searched job titles are:

Infographic showing various Kofax Support job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $41,504 per year, or $20 per hour.

FileNet / KnowledgeLake (ECM Lead Developer)

Nashville, TN • On-site

STI
See more jobs at STIexternal

Full-time

Re-posted 22 days ago

Job description

Job Title: Enterprise Application Consultant
Client: State of Tennessee
End Client: TN F&A STS
Location:312 Rosa L. Parks Avenue N., 20th floor Nashville, Tennessee 37243
Description:
FileNet Software Developer Lead
OtherEnterprise Application Consultant - FileNet/KnowledgeLake/ECM Software Developer Lead
Nashville, TN
Long term contract
Description of Duties (primary & secondary) % of Total Work Effort Java Development utilizing FileNet and KnowledgeLake API's/Workflow development 40% Relational Database: SQL Server, DB2, Oracle 20%
Scanning and Indexing solutions such as IBM DataCap/Kofax AutoStore/KnowledgeLake/Capture Professional 20%
Business Analysis and Project Design 10%
Systems Administration and Cloud Technologies 10%
Summary: The Strategic Technology Solutions division within the Department of Finance & Administration is seeking to replace a Senior FileNet/KnowledgeLake Lead Developer that was previously vacated. This position is vital in daily operations of the Enterprise ECM team providing services to over 23 State agencies. Candidate will need a deep understanding of the FileNet/KnowledgeLake suite of products as well as a deep understanding of the FileNet/KnowledgeLake API's using Java. Any .NET development experience is also a plus.
Candidates will also have knowledge of scanning and indexing solutions such as IBM DataCap, Kofax AutoStore, KnowledgeLake, and Capture Professional.
Work Activities:
Develop Java applications to interact with a highly available P8 FileNet
environment and cloud KnowledgeLake environment.
Oversee the data migrations/ingestions from multiple sources into FileNet P8 and
KnowledgeLake.
Deliver solutions by analyzing, designing, and building projects in FileNet and
KnowledgeLake environments.
Automate business processes by building documents classes, workflow maps, queues,
and subscriptions to achieve desired tasks.
Perform demos of FileNet/KnowledgeLake and its components as needed.
Assist in troubleshooting any FileNet P8/KnowledgeLake issues that may arise
Mentor other ECM staff as needed
Required Experience:
Experience in the design, development, troubleshooting, and implementation of large and
complex IBM FileNet and KnowledgeLake Solutions.
Experience developing Java applications to interact with FileNet P8 and
KnowledgeLake environments in order to perform such actions as inserting,
retrieving, update, and deletion of data.
Experience in the development of FileNet P8 and KnowledgeLake workflow maps and
custom components.
Experience with FileNet P8 Content Platform Engine, Process Engine, Content
Navigator, and FileNet P8 APIs.
Experience with KnowledgeLake API's or ability to learn.
Experience with IBM WebSphere Application server and deployed applications.
Experienced with administering and troubleshooting issues for a highly available and
clustered P8 environment.
Experience with scanning and indexing solutions such as IBM DataCap, Kofax
AutoStore, KnowledgeLake, and Capture Professional.
Experience working with SSL certificates and certificate vaults.
Strong problem-solving and analytical skills with high attention to detail.
Ability to troubleshoot logs and traces to determine root cause.
Must have a B.S. or equivalent, in Computer Science, IT, Mathematics, or related field
Technologies needed to support include:
Windows 2019 or latest
Microsoft SQL Server 2019 or latest
IBM WebSphere Application server 8.55 or later
FileNet P8 5.x and later
Content Navigator 3.0.x and later
KnowledgeLake ECM Solution
Kofax Autostore/QuickCapture
Relational databases such as SQL, DB2, and Oracle
Experience in on-prem or cloud database technologies

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