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Knowledge Jobs in Boston, MA (NOW HIRING)

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Knowledge information

See Boston, MA salary details

$47.3K

$93.6K

$133.6K

How much do knowledge jobs pay per year?

As of Aug 20, 2026, the average yearly pay for knowledge in Boston, MA is $93,559.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,700.00 and $112,400.00 per year, depending on experience, location, and employer.

What is a knowledge worker?

Knowledge workers are employees whose main capital is knowledge. They are typically engaged in jobs that involve handling and processing information rather than performing manual labor. Examples include roles like researchers, consultants, analysts, and IT professionals. Knowledge workers use their expertise to solve complex problems, make decisions, and generate new ideas, often relying on digital tools and collaboration.

What are the key skills and qualifications needed to thrive as a Knowledge Manager?

To thrive as a Knowledge Manager, you need expertise in information management, data organization, and content curation, often supported by a degree in library science, information technology, or a related field. Familiarity with knowledge management systems (KMS) like SharePoint, Confluence, or enterprise content management tools, as well as relevant certifications (e.g., CKM), is typically required. Strong communication, analytical thinking, and collaboration skills help foster knowledge sharing across teams and stakeholders. These skills ensure efficient knowledge capture, retrieval, and dissemination, driving innovation and informed decision-making within organizations.

What are some typical challenges faced by Knowledge Managers when implementing knowledge-sharing systems within large organizations?

Knowledge Managers often encounter resistance to change when introducing new knowledge-sharing platforms, as employees may be accustomed to existing workflows or hesitant to share information. Ensuring data accuracy and consistency across departments can also be challenging, particularly in organizations with siloed teams. To address these issues, Knowledge Managers typically work closely with stakeholders to foster a culture of collaboration, provide ongoing training, and continuously refine processes to encourage adoption and effective use of knowledge systems.

What is the difference between Knowledge vs Data Analyst?

AspectKnowledgeData Analyst
Required CredentialsTypically requires education in information management, library science, or related fieldsRequires degrees in statistics, mathematics, or data science, often with certifications in data analysis tools
Work EnvironmentOften found in libraries, information centers, or knowledge management departmentsWorks in offices, tech companies, or consulting firms analyzing data sets
Industry UsageUsed in knowledge management, information services, and organizational learningCommon in finance, marketing, healthcare, and technology sectors
Search & Comparison IntentUnderstanding how organizations manage and utilize informationAnalyzing data to inform business decisions

Knowledge professionals focus on managing and organizing information within organizations, often emphasizing information systems and retrieval. Data Analysts, on the other hand, interpret data sets to generate insights and support decision-making. While both roles involve handling information, their methods, tools, and industry applications differ significantly.

What are the most commonly searched types of Knowledge jobs in Boston, MA?

The most popular types of Knowledge jobs in Boston, MA are:

Knowledge jobs near you
Infographic showing various Knowledge job openings in Boston, MA as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $93,559 per year, or $45 per hour.

Assistant Director, Knowledge Management & Comm

Liberty Mutual

Boston, MA • On-site

$106K - $183K/yr

Full-time

Posted 2 days ago

New

Liberty Mutual rating

8.8

Company rating: 8.8 out of 10

Based on 161 frontline employees who took The Breakroom Quiz

46th of 310 rated insurance

Job description


Description

The Assistant Director, Knowledge Management Delivery helps transform KM strategy into business results. This role leads the execution of KM initiatives, manages a delivery team, and partners with business leaders to improve how employees find, use, and trust knowledge. As the operational counterpart to the KM Program Director, this leader ensures strategic priorities are translated into roadmaps, delivery plans, and measurable outcomes across the KM portfolio.


What You'll Do

  • Lead the delivery of KM programs, projects, and strategic initiatives.
  • Manage team capacity, priorities, and execution against business goals.
  • Partner with Claims, Service, Underwriting, Distribution, and other business areas to address knowledge needs.
  • Drive improvements in content quality, governance, search, and user experience.
  • Use data and employee feedback to identify opportunities and measure impact.
  • Build relationships across the knowledge management ecosystem
  • Coach and develop KM professionals while fostering a culture of accountability


What you'll need to be successful:

  • Strong understanding of knowledge management, governance, content lifecycle management, and user-centered design.
  • Ability to translate strategy into actionable plans and outcomes.
  • Strong analytical, problem-solving, and decision-making skills.
  • Excellent communication and stakeholder management capabilities.
  • Ability to influence across teams and lead through change.
Qualifications
  • Bachelors degree in communication, information management, learning and development or related fields
  • 5 to 7 years of experience working with cross-functional teams supporting user-centric design principles
  • Understanding of learning and development concepts, including performance support
  • Excellent understanding of business operations and procedures, insurance industry preferred
  • Excellent communication and interpersonal skills
  • Strong organizational and planning skills
  • Strong research and analytical abilities
  • Strong leadership skills and management experience, preferred
About Us

Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.
At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.
We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://www.libertymutualgroup.com/about-lm/careers/benefits
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.
Fair Chance Notices

  • California
  • Los Angeles Incorporated
  • Los Angeles Unincorporated
  • Philadelphia
  • San Francisco

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About Liberty Mutual

Sourced by ZipRecruiter

Since 1912, we've grown into the fifth largest global property and casualty insurer based on 2022 gross written premium. We also rank 86 on the Fortune 100 list of largest corporations in the US based on 2022 revenue. ​At Liberty Mutual Insurance we work hard every day to support our customers and our people, so they can protect their families, build their businesses and invest in their futures. We are headquartered in Boston, but our people, our customers and our reach span the globe. So to better serve our global customers and employees, we are organized into three business units.

Industry

Insurance services

Company size

10,000+ Employees

Headquarters location

Boston, MA, US

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