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Knowledge Jobs in Boston, MA (NOW HIRING)

USU Software AG

Knowledge Consultant

Boston, MA · On-site

USU Knowledge enables enterprises to build, manage, and deliver structured knowledge at scale, supporting customer service, IT operations, and AI-ready self-service. With an established North ...

Mwe

Knowledge & Innovation Counsel

Boston, MA · On-site

The Knowledge & Innovation Counsel (KIC) plays a key role in advancing the firm's use of AI and legal technologies by combining knowledge management, solution development, user enablement, and hands ...

Careers

Knowledge Transformation Attorney

Boston, MA · On-site

$220K - $250K/yr

About the Role The Knowledge Transformation Attorney is an integral part of Latham's Technology & Information Services team. This role will be responsible for identifying, curating, structuring, and ...

Goodwin

Knowledge and Innovation Analyst

Boston, MA

The Knowledge & Innovation "K&I Analyst" maintains the content and information within various Knowledge Management ("KM") data systems. This role ensures up-to-date and accurate information within KM ...

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All JobsKnowledge JobsKnowledge Jobs in Boston, MA

Knowledge information

See Boston, MA salary details

$47.3K

$93.6K

$133.6K

How much do knowledge jobs pay per year?

As of Sep 13, 2026, the average yearly pay for knowledge in Boston, MA is $93,559.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,700.00 and $112,400.00 per year, depending on experience, location, and employer.

What is a knowledge worker?

Knowledge workers are employees whose main capital is knowledge. They are typically engaged in jobs that involve handling and processing information rather than performing manual labor. Examples include roles like researchers, consultants, analysts, and IT professionals. Knowledge workers use their expertise to solve complex problems, make decisions, and generate new ideas, often relying on digital tools and collaboration.

What are the key skills and qualifications needed to thrive as a Knowledge Manager?

To thrive as a Knowledge Manager, you need expertise in information management, data organization, and content curation, often supported by a degree in library science, information technology, or a related field. Familiarity with knowledge management systems (KMS) like SharePoint, Confluence, or enterprise content management tools, as well as relevant certifications (e.g., CKM), is typically required. Strong communication, analytical thinking, and collaboration skills help foster knowledge sharing across teams and stakeholders. These skills ensure efficient knowledge capture, retrieval, and dissemination, driving innovation and informed decision-making within organizations.

What are some typical challenges faced by Knowledge Managers when implementing knowledge-sharing systems within large organizations?

Knowledge Managers often encounter resistance to change when introducing new knowledge-sharing platforms, as employees may be accustomed to existing workflows or hesitant to share information. Ensuring data accuracy and consistency across departments can also be challenging, particularly in organizations with siloed teams. To address these issues, Knowledge Managers typically work closely with stakeholders to foster a culture of collaboration, provide ongoing training, and continuously refine processes to encourage adoption and effective use of knowledge systems.

What is the difference between Knowledge vs Data Analyst?

AspectKnowledgeData Analyst
Required CredentialsTypically requires education in information management, library science, or related fieldsRequires degrees in statistics, mathematics, or data science, often with certifications in data analysis tools
Work EnvironmentOften found in libraries, information centers, or knowledge management departmentsWorks in offices, tech companies, or consulting firms analyzing data sets
Industry UsageUsed in knowledge management, information services, and organizational learningCommon in finance, marketing, healthcare, and technology sectors
Search & Comparison IntentUnderstanding how organizations manage and utilize informationAnalyzing data to inform business decisions

Knowledge professionals focus on managing and organizing information within organizations, often emphasizing information systems and retrieval. Data Analysts, on the other hand, interpret data sets to generate insights and support decision-making. While both roles involve handling information, their methods, tools, and industry applications differ significantly.

What are the most commonly searched types of Knowledge jobs in Boston, MA?

The most popular types of Knowledge jobs in Boston, MA are:

Knowledge jobs near you
Infographic showing various Knowledge job openings in Boston, MA as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $93,559 per year, or $45 per hour.

Knowledge Consultant

Boston, MA • On-site

USU Software AG
See more jobs at USU Software AGexternal

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Medical, Dental, Vision, Retirement

Posted 11 days ago

Job description

USU is a global leader in IT and enterprise service management solutions. Our products help organizations manage their IT assets, optimize software spend, and empower employees through intelligent self-service. USU Knowledge enables enterprises to build, manage, and deliver structured knowledge at scale, supporting customer service, IT operations, and AI-ready self-service. With an established North American Professional Services team and a growing USU Knowledge practice, we are expanding our reach and building a team that combines deep product expertise with a genuine commitment to client success.

USU's North American Professional Services team is expanding its USU Knowledge practice and is looking for a Knowledge Consultant to join our growing team. In this role, you will lead enterprise clients through the full implementation lifecycle, from initial scoping and deployment through go-live, driving adoption and delivering measurable outcomes across each engagement. You will work directly with enterprise clients to deploy USU Knowledge, shape their knowledge strategy and deliver results that hold up beyond go-live. This is a unique opportunity to help build out our US Knowledge delivery model and directly influence how we scale.

Inspiring customers together for a better service world. Join us now!

Your Responsibilities:
  • Lead USU Knowledge deployment projects from kick-off to go-live, coordinating stakeholders across the client organization and internal teams.
  • Define project KPIs, build the delivery roadmap, and manage each phase: scoping, knowledge migration, configuration, change management, testing, and acceptance.
  • Collaborate with Sales, Product, and Technical teams to ensure client commitments are met and deliverables are high quality.
  • Design knowledge architecture, governance structures, and AI-ready knowledge bases tailored to each client's environment.
  • Facilitate workshops and training sessions to upskill client teams and drive end‑user adoption.
  • Develop client‑facing materials such as tutorials, documentation, and guides to support rollout and long‑term self‑sufficiency.
  • Anticipate project risks and drive corrective actions proactively.
  • Participate in pre‑sales activities as a subject matter expert: discovery workshops, solution demos, effort estimates, and delivery methodology presentations.
  • As part of a lean, growing team, serve as a first point of contact for client questions post‑go‑live, triaging functional inquiries and escalating technical issues as needed.
  • Contribute to building and refining the USU Knowledge delivery methodology for the US market.
Your Skills:

Required

  • 3+ years of experience leading enterprise SaaS implementation or consulting projects in a B2B environment.
  • Demonstrated ability to manage complex, multi‑stakeholder projects including C-level engagement.
  • Excellent written and verbal communication skills, with the ability to translate technical concepts for business audiences.
  • Highly organized with the ability to manage multiple engagements and priorities simultaneously.

Preferred

  • Experience in a knowledge management, content management, or self‑service support environment.
  • Consulting or professional services experience at a software company.
  • Familiarity with AI‑powered knowledge tools, automation, or self‑service support models.
  • Experience building scalable delivery processes in an early‑stage or growing team.
We offer:
  • Competitive salary with comprehensive benefits, including health, dental, vision, and 401(k) with employer match.
  • Flexible hybrid work options.
  • Clear career development pathways with opportunities for growth and advancement within our expanding North American practice.
  • A collaborative, supportive work environment with a strong emphasis on work‑life balance.
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