Knowledge Operations Manager Jobs in Queens, NY (NOW HIRING)

Job Title: Operations Manager – Indoor Sports Facility

Location: New Jersey

Position Type: Full-Time

Job Overview:

We are seeking a highly organized and dynamic Operations Manager to oversee the day-to-day operations of our indoor sports facilities. The ideal candidate will be responsible for ensuring the smooth execution of events, managing game scheduling, maintaining facility standards, and providing an exceptional experience for both players and visitors. The Operations Manager will play a key role in coordinating staff, handling logistics, and improving operational efficiency to support a thriving sports environment.

Key Responsibilities:

• Game Scheduling & Execution:

  • Develop, manage, and optimize the scheduling of games, leagues, and events to maximize facility usage and meet customer demand.
  • Coordinate with coaches, referees, and team managers to ensure timely and seamless execution of games and events.
  • Resolve scheduling conflicts promptly while maintaining a high level of customer satisfaction.

• Facility Management:

  • Oversee day-to-day facility operations, ensuring that the indoor sports environment remains clean, safe, and fully operational.
  • Supervise routine maintenance and repair of sports equipment and facilities, ensuring they are up to industry standards.
  • Manage inventory and ensure that all equipment is properly maintained and replaced as needed.

• Team Management & Supervision:

  • Lead, train, and manage a team of operational staff, including referees, event coordinators, and custodial personnel.
  • Assign shifts, track employee performance, and foster a positive, team-oriented culture.
  • Provide ongoing coaching and support to ensure staff is well-prepared and efficient in their roles.

• Customer Service & Engagement:

  • Serve as the primary point of contact for players, coaches, and event participants regarding facility operations, scheduling issues, and game-day logistics.
  • Handle customer inquiries, complaints, and feedback, ensuring that all concerns are addressed in a professional and timely manner.
  • Develop and maintain strong relationships with local sports teams, leagues, and community organizations to drive engagement and increase facility usage.

• Budgeting & Financial Oversight:

  • Assist in the development and management of the operational budget, ensuring cost-effective practices are followed in all aspects of facility management.
  • Monitor expenses related to game scheduling, staff management, and facility maintenance.

• Health & Safety Compliance:

  • Ensure that the facility adheres to all health, safety, and regulatory requirements.
  • Regularly inspect the premises to ensure safety protocols are being followed and that emergency procedures are in place.

• Marketing & Promotion:

  • Work with the marketing team to promote upcoming events, leagues, and special offers, boosting awareness and increasing attendance.
  • Help develop promotional materials and coordinate marketing efforts to increase participation in sports activities hosted at the facility.

Qualifications:

• Bachelor’s degree in Business Administration, Sports Management, or a related field (or equivalent experience).
• 3-5 years of experience in operations management, preferably in sports, recreation, or event coordination.
• Strong understanding of game scheduling software and event management tools.
• Excellent organizational, multitasking, and time management skills.
• Ability to manage a diverse team and provide effective leadership.
• Exceptional problem-solving abilities and customer service skills.
• Strong communication skills, both written and verbal.
• Ability to work evenings, weekends, and holidays, as required by facility operations.
• Knowledge of health, safety, and sports-related regulations.

Benefits:

• Competitive salary
• Health, dental, and vision benefits
• Paid time off
• Opportunity for growth within the organization
• Free or discounted access to facility amenities

If you are a proactive, team-oriented individual with a passion for sports and operations, we encourage you to apply and help us elevate the experience at our indoor sports facility!