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Knowledge Operations Manager Jobs in Omaha, NE (NOW HIRING)

PenFed Credit Union

Manager, Knowledge Management

Omaha, NE · Hybrid

$69K - $140K/yr

Overview PenFed is hiring a (Hybrid) Manager, Knowledge & AI Service at our Tysons, Virginia; Omaha ... Work with internal and external clients to address technical, operational, and programmatic issues ...

State Steel

Operations Manager

Omaha, NE · On-site

Partner with Operations Managers and Supervisors throughout the company in effort to gain knowledge and best practices. Customer & Sales Support * Ensure all customer-specific requirements (packaging ...

United Rentals

Operations Manager

Omaha, NE · On-site

As Operations Manager at United Rentals, you will leverage your leadership skills to coordinate and ... Basic knowledge of the construction rental equipment industry or related * Strong motivational and ...

GDIT

Knowledge Manager

Offutt Air Force Base, NE

$85K - $109K/yr

None Job Family: IT Infrastructure and Operations Job Qualifications: Skills: DISA STIG, Knowledge Management, Microsoft SharePoint Certifications: None Experience: 3 + years of related experience US ...

Smithfield Foods, Inc.

Operations Manager

Omaha, NE · On-site

As an Operations Manager at Smithfield, you will be at the heart of our operations, driving ... Strong Knowledge of Industry Standards: Well-versed in OSHA standards, USDA guidelines, and HACCP ...

Smithfield Foods

Operations Manager

Omaha, NE · On-site

As an Operations Manager at Smithfield, you will be at the heart of our operations, driving ... Strong Knowledge of Industry Standards: Well-versed in OSHA standards, USDA guidelines, and HACCP ...

Webforge

Operations Manager

Valley, NE

The primary function of the Operations Manager is to provide operational leadership for one or more ... Thorough knowledge of equipment and processes in assigned areas * Ability to react to change in a ...

Smithfield Foods

Operations Manager

Omaha, NE

As an Operations Manager at Smithfield, you will be at the heart of our operations, driving ... Strong Knowledge of Industry Standards: Well-versed in OSHA standards, USDA guidelines, and HACCP ...

United Rentals

Operations Manager

Omaha, NE · On-site

As Operations Manager at United Rentals, you will leverage your leadership skills to coordinate and ... Bachelor's degree preferred 3+ years of sales and operational experience Basic knowledge of the ...

United Rentals

Operations Manager

Omaha, NE · On-site

As Operations Manager at United Rentals, you will leverage your leadership skills to coordinate and ... Bachelor's degree preferred 3+ years of sales and operational experience Basic knowledge of the ...

AEG

Ticketing Operations Manager

Omaha, NE · On-site

Ticketing Operations Manager FLSA Status : Exempt Location : Omaha, NE Job Summary LOVB Nebraska is ... Strong technical knowledge of ticketing systems and CRM platforms. * Exceptional attention to ...

ServiceMaster

Janitorial Operations Manager

Omaha, NE · On-site

$55K - $65K/yr

Janitorial Operations Manager Department: Operations Reports To: Director of Operations Employment ... Knowledge of OSHA regulations and cleaning industry best practices. * Bilingual skills are a plus.

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Knowledge Operations Manager information

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$29.7K

$60.7K

$113.4K

How much do knowledge operations manager jobs pay per year?

As of Aug 31, 2026, the average yearly pay for knowledge operations manager in Omaha, NE is $60,704.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,200.00 and $74,100.00 per year, depending on experience, location, and employer.

What is a Knowledge Operations Manager?

A Knowledge Operations Manager is responsible for overseeing the management, organization, and dissemination of information within an organization. They ensure that knowledge assets, such as documents, data, and resources, are efficiently stored, accessible, and secure. This role often involves implementing knowledge management systems, training staff on best practices, and supporting decision-making by ensuring accurate information flow. Knowledge Operations Managers play a vital role in enhancing productivity and maintaining compliance with information policies.

How does a Knowledge Operations Manager typically collaborate with other departments to ensure effective knowledge sharing?

A Knowledge Operations Manager works closely with various departments such as IT, HR, and project management to identify knowledge gaps and establish information sharing protocols. They often facilitate workshops, develop internal documentation standards, and implement platforms for seamless collaboration. This cross-functional engagement ensures that critical information is accessible, up-to-date, and aligned with organizational goals. Regular meetings and feedback loops are common to continually refine knowledge management strategies and address emerging needs.

What are the key skills and qualifications needed to thrive as a Knowledge Operations Manager, and why are they important?

To thrive as a Knowledge Operations Manager, you need expertise in knowledge management principles, information systems, and data organization, typically supported by a relevant bachelor’s degree or military training. Familiarity with content management systems, knowledge bases, SharePoint, and certifications like Knowledge Management Professional (KMP) are often required. Strong analytical thinking, organizational skills, and effective communication help facilitate the transfer and retention of critical information. These competencies are essential to ensure mission readiness, streamline operations, and maintain information accuracy across an organization.

What is the difference between Knowledge Operations Manager vs Knowledge Analyst?

AspectKnowledge Operations ManagerKnowledge Analyst
Required CredentialsBachelor's degree, experience in knowledge management or operationsBachelor's degree, expertise in data analysis and content management
Work EnvironmentOversees teams, manages knowledge systems, collaborates across departmentsAnalyzes data, curates content, supports knowledge base improvements
Employer & Industry UsageUsed in corporate, government, and tech sectors for managing organizational knowledgeCommon in research, consulting, and tech industries for data and content analysis

The Knowledge Operations Manager focuses on overseeing knowledge systems, managing teams, and ensuring efficient knowledge flow within organizations. In contrast, the Knowledge Analyst primarily analyzes data and content to improve knowledge repositories. Both roles require strong communication skills and familiarity with knowledge management tools, but their core responsibilities differ in scope and focus.

Is a knowledge operations manager a high paying job?

A knowledge operations manager typically earns a competitive salary that varies by industry, location, and experience level. The role often requires strong organizational and technical skills, and salaries can range from moderate to high depending on the organization’s size and complexity.

What cities near Omaha, NE are hiring for Knowledge Operations Manager jobs?

Cities near Omaha, NE with the most Knowledge Operations Manager job openings:

Knowledge Operations Manager jobs near you

Manager, Knowledge Management

Omaha, NE • Hybrid

PenFed Credit Union
Finance and Insurance • 1 - 5K employees

7.6

Company rating: 7.6 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

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Learn more about PenFed Credit Unionexternal

$69K - $140K/yr

Full-time

Posted 22 days ago

Job description

Overview

PenFed is hiring a (Hybrid) Manager, Knowledge & AI Service at our Tysons, Virginia; Omaha, Nebraska; Eugene, Oregon or San Antonio, Texas location.  The primary purposes of this job are to lead the strategy, governance, design, and continuous development of PenFed’s operational knowledge program, public help portal, and AI-enabled support experiences. This role is responsible for ensuring knowledge content, information architecture, and supporting processes enable high-quality service across agent, member, and employee channels, while overseeing adoption, optimization, and business readiness for emerging AI tools agent-assist capabilities.


Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

  • Lead the roadmap, governance, and continuous improvement of AI-enabled knowledge and digital service tools, including chatbot services and agent-assist capabilities, to improve service effectiveness, containment, and user experience. Use Knowledge Management and Knowledge-Centered Service (KCS) concepts to define and evolve PenFed’s knowledge strategy, standards, governance, and content lifecycle for internal, external, and AI-assisted service experiences.
  • Design, execute, and manage scalable KM and AI-support solutions, including content optimization, reporting, process automation, and feedback loops that identify knowledge gaps, improve answer quality, and support ongoing platform enhancement.
  • Manage and develop team members, ensuring continued delivery of content to multiple PenFed platforms and channels for internal and external users.
  • Coordinate with business unit stakeholders, project teams, training, compliance, risk, and technology partners to define content requirements, support AI tool rollout and readiness, and provide recommendations for new product launches, system enhancements, and service experience changes.
  • Maintain knowledge of current digital service, knowledge management, and AI industry trends, standards, and governance practices, translating them into practical recommendations for PenFed operations.
  • Manage division policy and procedure revision process.
  • Performs regular team member onboarding, coaching, scheduling, evaluation, corrective action, and career development. 
  • Work with internal and external clients to address technical, operational, and programmatic issues affecting knowledge, digital service, and AI platforms, including testing, content readiness, prompt and response quality, and platform performance.
  • Mentor and coach employees while documenting and providing actionable feedback on individual performance.
  • Assist with maintaining PenFed’s compliance with all applicable federal, state, and local laws, regulations, and ordinances by abiding by PenFed compliance program and all policies, procedures, rules, and regulations.

Qualifications

Equivalent combination of education and experience is considered.

  • Bachelor's Degree in a related field preferred.
  • Minimum of two (2) to three (3) years of experience in a supervisory role required.
  • Minimum of six (6) to seven (7) years of content management system experience required.
  • Minimum of 2-3 years of technical writing experience preferred.
  • Minimum of one (1) year of experience with AI-enabled platforms, agent-assist tools, or conversational AI solutions preferred.
  • Practical experience with Knowledge Management concepts is required.
  • Expertise in Natural Language Processing, conversational AI, prompt design, search optimization, or related AI knowledge retrieval concepts preferred.
  • Exceptional written communication skills.
  • Strong oral communication skills.
  • Experience in a Salesforce environment is preferred.
  • Strong analytical, interpersonal, and decision-making skills.
  • Technical proficiency in standard business computer operations.
  • Knowledge of financial institution structure, products, policies, and procedures preferred.
  • Experience using A.I. tools preferred.

Supervisory Responsibility

This position will supervise employees.

Licenses and Certifications

There are no additional licenses and/or certifications required.

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

*Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.*

Travel

Ability to travel to various worksites may be required.

Pay Transparency

The anticipated starting salary range for this role is $69,000.00 - $140,362.00.

This position is eligible for an organizational performance based annual bonus, subject to board discretion and approval.

This position is eligible for an individual performance based annual bonus.

#LI-Hybrid

Qualifications:

Equivalent combination of education and experience is considered.

  • Bachelor's Degree in a related field preferred.
  • Minimum of two (2) to three (3) years of experience in a supervisory role required.
  • Minimum of six (6) to seven (7) years of content management system experience required.
  • Minimum of 2-3 years of technical writing experience preferred.
  • Minimum of one (1) year of experience with AI-enabled platforms, agent-assist tools, or conversational AI solutions preferred.
  • Practical experience with Knowledge Management concepts is required.
  • Expertise in Natural Language Processing, conversational AI, prompt design, search optimization, or related AI knowledge retrieval concepts preferred.
  • Exceptional written communication skills.
  • Strong oral communication skills.
  • Experience in a Salesforce environment is preferred.
  • Strong analytical, interpersonal, and decision-making skills.
  • Technical proficiency in standard business computer operations.
  • Knowledge of financial institution structure, products, policies, and procedures preferred.
  • Experience using A.I. tools preferred.

Supervisory Responsibility

This position will supervise employees.

Licenses and Certifications

There are no additional licenses and/or certifications required.

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

*Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.*

Travel

Ability to travel to various worksites may be required.

Pay Transparency

The anticipated starting salary range for this role is $69,000.00 - $140,362.00.

This position is eligible for an organizational performance based annual bonus, subject to board discretion and approval.

This position is eligible for an individual performance based annual bonus.

#LI-Hybrid

Education:UNAVAILABLEEmployment Type: FULL_TIME

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