Knowledge Operations Manager Jobs in Middletown, NJ

About Echo Care ABA

Echo Care ABA is a growing ABA agency based in Elizabeth, New Jersey. We are seeking an experienced ABA Operations Manager to oversee agency workflows, coordinate departments, strengthen quality-assurance systems, and help build an organized foundation for continued growth.

The ideal candidate understands how the clinical, intake, authorization, staffing, documentation, billing, and administrative areas of an ABA agency work together. BCBA certification is welcome but is not required. Strong ABA operations, billing, management, authorization, CentralReach, or practice-management experience will be considered.

Position Summary

The ABA Operations Manager will serve as a central point of coordination between agency leadership, BCBAs, RBTs, intake, billing, credentialing, HR, and administrative staff.

This person will monitor workflows, identify operational gaps, track deadlines, review work for completeness, keep departments accountable, and ensure that client services move efficiently from intake through billing.

This is a hybrid position. Some responsibilities may be completed remotely, but regular in-person availability in Elizabeth, New Jersey, is required.

Responsibilities

• Oversee daily workflows involving intake, assessments, authorizations, staffing, scheduling, documentation, quality assurance, and billing
• Coordinate communication between clinical, billing, intake, credentialing, HR, and administrative departments
• Maintain an organized overview of active clients, pending intakes, assessments, authorizations, staffing needs, service start dates, and outstanding issues
• Oversee the agency’s use of CentralReach, including client setup, staff access, scheduling, authorizations, documentation, reporting, and billing readiness
• Establish and maintain quality-assurance procedures for session notes, signatures, treatment plans, authorizations, client charts, and documentation deadlines
• Identify incomplete, late, inaccurate, or inconsistent work and ensure that corrections are completed
• Monitor staff and departmental responsibilities and follow up on missed deadlines
• Work closely with the Clinical Director regarding clinical workflows, documentation standards, assessments, supervision, and staff performance
• Work closely with the Billing Manager regarding billing holds, authorization issues, missing documentation, denials, and payer requirements
• Lead recurring operational meetings and maintain clear action-item tracking
• Develop and update written procedures, workflows, checklists, and accountability systems
• Prepare regular reports for ownership regarding clients, staffing, authorizations, documentation, billing issues, and operational risks
• Support internal chart reviews, payer audits, compliance preparation, and overall audit readiness
• Train staff on CentralReach workflows, documentation procedures, and operational expectations
• Help determine staffing capacity, caseload readiness, and operational needs as the agency grows
• Escalate clinical, billing, compliance, staffing, or operational concerns to the appropriate department leader

Required Qualifications

• At least three years of experience in ABA operations, practice management, billing, authorizations, clinical administration, or a related leadership role
• Strong understanding of ABA agency workflows from intake through service delivery and billing
• Demonstrated experience managing employees, departments, deadlines, or operational processes
• Experience using CentralReach or a comparable ABA practice-management platform
• Working knowledge of insurance authorizations, documentation requirements, billing readiness, and claim workflows
• Experience implementing quality-assurance, chart-review, documentation-review, or accountability systems
• Strong organizational, leadership, technology, and problem-solving skills
• Ability to work independently and follow responsibilities through completion
• Ability to coordinate clinical and nonclinical departments
• Strong written and verbal communication skills
• Ability to manage multiple priorities in a growing organization
• Availability to work in person in Elizabeth, New Jersey, as needed

Preferred Qualifications

• Advanced CentralReach experience
• ABA billing or revenue-cycle management experience
• Experience overseeing intake, authorizations, credentialing, or clinical administration
• Experience supervising BCBAs, RBTs, billing staff, intake staff, or administrative employees
• Experience with payer audits, internal compliance reviews, and client-chart audits
• Experience helping open, organize, or expand an ABA agency
• BCBA certification and New Jersey LBA
• Prior experience as an ABA Operations Manager, Practice Manager, Clinical Operations Manager, Billing Manager, or similar leadership role

Schedule

• Part-time
• Approximately 15 to 25 hours per week initially
• Opportunity for additional hours as the agency grows
• Hybrid schedule with required in-person availability in Elizabeth

Compensation

$55 to $75 per hour, based on ABA experience, management background, CentralReach knowledge, billing and authorization expertise, and overall qualifications.

Candidates with extensive ABA operational leadership, billing, compliance, or CentralReach experience may be considered at the higher end of the range.

Ideal Candidate

The ideal candidate is highly organized, technologically proficient, detail-oriented, and comfortable holding staff accountable. This person should understand how all departments within an ABA agency connect and should be able to identify problems, establish systems, and keep responsibilities moving without requiring frequent direction.

This is primarily an operations and management position. Clinical decisions and clinical-quality review will remain with appropriately credentialed clinical leadership.