Knowledge Operations Manager Jobs in Memphis, TN

Empower Rental Group is hiring an Operations Manager in Memphis, TN!

Empower Rental Group is a family of local equipment rental providers across the Southeastern US. We began with 3 locations in 2021 with the goal of being the difference in the equipment rental industry by doing everything differently.  We now have over 36 locations, and we are adding an Operations Manager to our team at the Memphis, TN location! 

Benefits of Joining the ERG Team:

• Weekly Pay
• Competitive base wage 
• 401(k) with Company match
• Medical Insurance, Dental, and Vision insurance (plus HSA options with employer contribution)
• Health Savings Account (HSA)
• Company-paid life insurance with a "buy-up" option
• Voluntary life, accident, and LTD Disability benefit options
• Employee Assistance Program (EAP)
• Company-paid STD Disability benefits
• Paid Parental leave
• Paid time off, holiday pay, and sick time
• Employee Referral program
• Retirement plan
• Employee Sharing Program

Summary

The Operations Manager is responsible for leveraging leadership skills to coordinate and direct the overall delivery of quality service to maximize branch productivity. In this role, the Operations Manager will work closely with the Branch Manager to ensure safety, world-class customer service, and compliance with standard processes to drive effective, efficient operations.  Collaborate with corporate counterparts and peer Managers across an expanding network of national branches.  Interact effectively with all levels of employees. 

Responsibilities include but are not limited to:

• Support the Branch Manager in implementing actions to achieve financial objectives.
• Support operational and revenue goals set by the Branch Manager; closely monitor reports and maintain firm control of the Branch’s financial performance. 
• Assist the Branch Manager in ensuring compliance with all company policies.
• Oversee sales efforts and business initiatives.
• Responsible for performance management of direct staff, including Inside Sales Reps, Drivers, and other staff as applicable.
• Motivate, coach, and train branch employees.
• Promote a culture of safety and discipline through leadership, exemplary personal compliance, accountability, and communication.
• Manage human resource administration (payroll/scheduling/paperwork, etc.)
• Assist customers in determining their rental needs by applying product knowledge.
• Build and maintain strong working relationships with customers, vendors, and suppliers.
• Inform the Branch Manager regarding areas of concern or opportunity such as major projects, inventory shortages, competitor activity, or logistical challenges.

• Maintains a safe work environment.
  • Performs job functions safely at all times.
  • Participates in all safety meetings.
  • Communicates all concerns or violations to the appropriate manager(s) immediately.
  • Uses the proper Personal Protective Equipment when performing work duties. Employee wears the proper shoes, glasses, gloves, ear protection, etc.  Employee is properly attired to perform their job safely (no loose-fitting clothes, unsafe jewelry, etc.).
  • Abides by all local, state, and Federal laws; reads, understands, and agrees to follow the policies outlined in the Company Safety Manual and Company Handbook.
• Demonstrates behaviors aligned with Company’s Core Values at all times.
• Continuous Improvement
  • Assists in driving a continuous improvement strategy within the business to result in ongoing incremental gains in quality and efficiency.
• Perform other related duties as assigned.

Job Requirements:

• Proficient in Microsoft Office, especially with Excel and CRM applications. 
• Excellent attention to detail along with a proven ability to organize people & processes for increased production and efficiency.
• Strong motivational and leadership skills.
• Strong time management and multitasking skills; prioritize actions, set direction, and allocate resources in a fast-paced, high-volume operation.
• Superior customer service, teamwork, and verbal/written communication skills
• Excellent interpersonal and negotiation skills.  Present information clearly and accurately; demonstrate command of the details and subject matter expertise in all interactions with customers, management, and colleagues.        

Education and Experience:

• High School diploma; Bachelor’s degree preferred. 
• 3 years of sales and operational experience in construction or industrial services is preferred.
• Basic knowledge of the construction rental equipment industry or related.

Licenses and Certification Requirements:

• Valid driver’s license required with a clean driving record.

Empower Rental Group is an Equal Opportunity Employer