Knowledge Operations Manager Jobs in Landover, MD

The Body Art Alliance (BAA) is at the forefront of innovation, creating the tools and products to better serve our artist. From the first truly wireless tattoo machine, to the groundbreaking novel tattoo parlor on a cruise ship, BAA has cultivated the industry and been the “first of many.” We are dreamers, artists, creatives, innovators and pioneers, driven to propel the body art community across the world.  

We’re here to elevate, empower and take our industry to the next level. Our family of brands will continue to be led by their day one founders and continue to create and oversee our innovative product lines. While we are better united, our brands will always have that special touch that makes them unique. Our new partnership will allow us to create, design and manufacture products, create best-in-class educational content that transcends, and have a direct social impact in the communities we serve.  

About the Role:  

Manages and oversees a major segment of the organization's United States distribution operations. Leads the design and implementation of distribution operational policies, objectives, and initiatives. Evaluates current and proposed operational systems and procedures and implements changes as necessary.  Creates functional strategies and specific objectives and develops budgets/policies/procedures to support the distribution center operations.

LEADERSHIP RESPONSIBILITIES: 

• Recruit, develop, coach and retain a high-performing operations team.
• Champions a unified culture centered on accountability, continuous improvement, teamwork, safety, quality & customer service ensuring that all teams operate as one cohesive unit.
• Organizes and oversees the schedules and work of assigned staff. 
• Balances competing priorities across functional areas to keep the overall operation running smoothly
• Coaching and developing existing employees 
• Monitoring performance and initiating action to strengthen results 
• Translating corporate goals into functional and individual goals 
• Conducts performance evaluations that are timely and constructive.  
• Handles discipline and termination of employees as needed and in accordance with company policy. 

RESPONSIBILITIES: 

• Plans and organizes daily activities related to distribution operations including receiving, put-away, inventory control, replenishment, order fulfillment, packing, shipping, returns processing and oversight over tertiary processes including repair and in-house product manufacturing.  
• Measures productivity by analyzing performance data, financial data and activity reports.  
• Drive a culture of continuous improvement throughout the operation by implementing best practices in:
  • • Warehouse layout optimization
    • Slotting strategy
    • Inventory accuracy
    • Standard work
    • Labor planning
    • Productivity measurement
    • Visual management 
    • Lead methodologies
    • Process documentation
    • 5s workplace organization
• Ensure outstanding service levels through: high order accuracy, on-time shipment performance, reduced order cycle time, improved fill rates, efficient handling of customer priorities, and strong communication with Customer Experience, Sales and Operations teams.
• Partners with Supply Chain to improve inventory accuracy, cycle counting, replenishment processes, warehouse capacity utilization, inventory integrity and root cause analysis for discrepancies.
• Assists with budget preparation for operations unit.  
• Collaborates closely with Supply Chain, Procurement, Customer Experience, Sales, Finance, and IT teams to improve end-to-end fulfillment performance.
• Assists with and/or prepares and updates organizations operations manuals and policies.  
• Performs other related duties as required. 

SKILLS: 

• Strong interpersonal skills and the ability to build relationships at all levels of the organization 
• Strong project management skills, combined with an accountable “can do” attitude.
• High integrity, high energy, the ability to operate in a fast-paced, entrepreneurial environment. 
• Proven success implementing Lean or Continuous Improvement Initiatives
• Excellent business acumen, problem-solving and analytical skills. 
• Strong knowledge of current Supply Chain industry practices. 
• Excellent managerial and supervisory skills.  
• Extensive knowledge of operations and production management.  
• Ability to interpret financial data as needed to set production goals.  
• Excellent organizational skills and attention to detail.  
• Excellent written and verbal communication skills.  
• Proficient in Microsoft Office Suite or similar software. 

QUALIFICATIONS AND EDUCATION REQUIREMENTS: 

• Bachelor’s degree in business administration, industrial engineering, industrial management, or in a related discipline preferred. 
  • • Preference given to incumbents with a Six Sigma Certification (Green/Black Belt) 
• A minimum of 7+ years’ experience in a distribution center environment w/ an equivalent amount of leadership experience accomplishing business objectives, supervising staff, setting goals and tracking performance.
• Experience leading mid to high-volume pick/pack operations
• Experience managing B2B fulfillment operations
• Working knowledge of LTL shipping

PHYSICAL REQUIREMENTS: 

• Must be able to safely access and navigate the operations and production areas  
• Prolonged periods of sitting at a desk and working on a computer.