Knowledge Operations Manager Jobs in Greenfield, IN

Location: Indianapolis, IN

Company: Southeastern Equipment Company
Job Type: Full-time | On-site

Compensation: $95,000 - $120,000/annually and Performance Bonus: Eligible

At Southeastern Equipment, we don’t just provide machines—we build solutions that help our customers win. We're looking for a proactive, hands-on Operations Manager to lead day-to-day branch operations with a focus on performance, people, and process.

If you’re a leader who thrives in a fast-paced, service-driven environment—and you know how to balance strategy with execution—this is your chance to make a direct impact on team performance and customer satisfaction.

You’ll oversee the full operations of one of our key branches, managing the parts department, service department, and facility operations. This role is essential to keeping the branch running smoothly, profitably, and in line with our values.

Key Responsibilities:

• Manage and mentor a team including technicians, parts personnel, and yard associates

• Drive performance in parts and service to hit sales and profit goals

• Oversee scheduling, machine readiness, work quality, and on-time completion

• Ensure customer satisfaction through responsive communication and problem resolution

• Maintain OSHA and EPA compliance; enforce safety and cleanliness standards (5S)

• Collaborate with sales, rental, and product support to align operations with customer needs

• Ensure proper documentation, inventory control, and tool/equipment readiness

• Hold team members accountable and lead regular performance reviews

• 6+ years of leadership experience in operations, service, or parts management

• Strong knowledge of service shop or parts department operations (construction or industrial equipment experience a plus)

• Proven success leading teams and improving processes

• Strong communicator who builds trust with both frontline staff and senior leadership

• Financially savvy—comfortable reading income statements, managing budgets, and improving margins

• Organized and detail-oriented; able to manage multiple priorities effectively

• Comfortable in a hands-on role that requires walking the shop floor and lifting up to 50 lbs

Preferred Education:

• High School Diploma or GED required; Bachelor’s degree preferred (Operations, Business, or related field)

• Meaningful Work – You’ll lead a team that directly supports our mission to help customers win

• Clear Metrics, Clear Goals – We provide a results-driven environment where performance is recognized and rewarded

• Supportive Culture – Be part of a values-based company that believes in hustle, thoughtfulness, passion, and customer focus

• Career Growth – We invest in leadership development and internal advancement

• Competitive Compensation – Base salary plus bonus opportunities tied to performance

• Benefits Package – Health, dental, vision, 401(k), paid time off, and more

At Southeastern Equipment, our culture is built on:

• Hustle – We move quickly and take initiative

• Thoughtful – We care about quality and doing the right thing

• Passion – We love what we do and take pride in doing it well

• Customer Focused – We build strong relationships and earn trust

If you're ready to lead a high-performing team and elevate operations at a growing equipment company, we want to hear from you.
Apply today and help us build something great.

Southeastern Equipment is an Equal Opportunity Employer.

Our Company is unable to offer sponsorship now or in the future. All candidates must be legally authorized to work in the United States without the need for sponsorship. Southeastern Equipment utilizes E-Verify in accordance with Federal regulations.

Please keep in mind that the posted pay range represents the range for all positions in the job grade within which this position falls. The actual hourly/salary offer will take into account a wide range of factors, including location, certifications, and skill development and potential bonuses.

Our company offers full time employees: competitive salary, full benefits: Medical, Dental, Vision, Critical Illness, Life Insurance, 401K with match, Wellness, PTO, Paid Parental leave, Company Apparel, Uniforms provided, PPE Provided, Prescription Safety Goggles and Boot Allowance.

Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.