Knowledge Operations Manager Jobs in Eagle, ID (NOW HIRING)

Veolia in North America is the top-ranked environmental company in the United States for three consecutive years, and the country's largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. Veolia helps commercial, industrial, healthcare, higher education and municipality customers throughout North America. Headquartered in Boston, Veolia has more than 10,000 employees working at more than 350 locations across North America.

Position Purpose: 

Supervises daily activities of the operations' water transmission and distribution systems, maintenance programs, and construction and repair efforts to ensure its operational efficiency, dependability, and to deliver a customer experience which differentiates Veolia from peers and competitors.
Ensures that customer, company, governmental, and regulatory requirements and standards are consistently met. Requires the exercise of considerable knowledge of water distribution system operations policies, procedures, and laws. Responsible for emergency crew activities after hours.
This position requires very strong leadership, communication, mentoring and coaching skills, and a thorough understanding of the transmission and distribution system, various technical systems used, and Idaho Public Utilities regulatory rules with a focus on policy, process adherence, and drive for improvement.

Primary Duties/Responsibilities: 

• Supervision:
  • Supervises, plans, schedules, and directs departmental personnel with regard to: repairing, replacing, and installing main lines, services, fire hydrants, valves, meters and associated appurtenances; raising, lowering or relocating facilities as required, and operations and maintenance performed by department employees and/or outside contractors.
  • Conduct staff meetings and feedback sessions, and ensure appropriate work communication among personnel and departments. Perform regular monitoring and performance feedback. 
  • Assists in evaluating, selecting, implementing, and operating departmental tools and resources necessary for successful department operations. 
  • Provides oversight to T&D department programs, identifies staff training needs, provides and delivers recommended training solutions such as: leak detection, valve exercising, meter replacement, hydrant maintenance, large meter testing, air relief and pressure reducing valves, proper working ergonomics, and troubleshooting technical system issues etc.
• Regulations/Rules/Standard Operating Processes:
  • Coordinate the response of other departments to Idaho Public Utility Commission complaints & resolve complex customer issues.
  • Remain abreast of and ensure implementation of relevant IPUC rules and regulations. 
  • Ensure departmental compliance with all environmental, health, and safety policies and requirements, and/or take corrective action to resolve safety concern(s).  This includes but is not limited to conducting safety training, accident prevention awareness, and maintaining associated records.
• Reports/Department Improvements:
  • Run, review, and monitor various daily/monthly reports to ensure department activities and operations are in line with expectations. Communicate issues, progress made and trends to T&D Operations Supervisors, T&D Manager, and Director of Operations. 
  • Review and approve time sheets and other reports as deemed appropriate 
  • Establish work procedures and processes that support company and departmental standards, procedures, strategies, and metrics. 
  • Continuously improve work processes, and document the same via Standard Operating Procedures (SOP's). 
  • Participate on special management projects as necessary.
• Miscellaneous:
  • Supervises annual and periodic distribution system flushing activities.
  • Makes field investigations for road permits; prepares and submits road cut permits and sediment and erosion control plans. Prepares and submits traffic safety plans.
  • Must be available to respond to emergency situations.
  • Acts in the capacity of the department manager as needed.

Education/Experience/Background: 

• Associates Degree in related field; or combination of high school diploma and related experience preferred.
• 5 years of experience in waterworks distribution operations, maintenance, or construction experience preferred.
• 3 years in a lead or supervisory position in a water distribution system environment preferred.

Knowledge/Skills/Abilities: 

• Foster teamwork and create a work culture that demonstrates the company's core values. 
• Demonstrated excellent communication skills verbally, in writing and in email.
• Demonstrated ability to work with customers, clients and regulators in a courteous, professional and diplomatic manner.
• Strong knowledge of OSHA and Company environmental health and safety rules, policies, and procedures
• Strong understanding of road construction plans, including cuts and fills, sewer and storm drain profiles and grades
• Strong knowledge of traffic and sediment control plan development
• Basic understanding of cross-connection and backflow prevention
• Good working knowledge of GIS and hydraulic principles
• Strong expertise with construction, operations, maintenance, services and meters, and optimization of water distribution systems
• Responsible for emergency crew activities after hours Must possess and maintain a valid state driver's license.
• Strong knowledge of federal, state, and local transportation rules
• Strong problem-solving abilities.
• Ability to synthesize data and translate insights into relevant, usable, actionable, strategic and tactical recommendations. 
• Ability to function in the digital world, using computer, laptop, tablet, smartphone devices and software to communicate and perform and record work.
  • such as CityWorks workforce management,Sensus AMI, work management system, GIS or other system(s) as adopted by the Company is a plus.
• Proficiency with business office computing systems. 
• Thrive in a fast-paced environment where organizing and flexibility are necessary skills. 
• Self-reliant / self-motivated and able to lead and adapt to change.
• Ability to work under pressure and within deadlines.
• Ability to handle multiple tasks and employee/customer demands with patience and diplomacy.
• Must be able to analyze complex problems and develop solutions.
• Ability to read, write, analyze, and reason.
• Ability to learn quickly and contribute to a team's efforts.
• Ability to work independently.

Required Certification/Licenses/Training: 

• Valid state driver's license.
• Minimum of a state Class IV Water Operator Distribution License or the ability to obtain within 1 year of eligibility.

Physical Requirements:

• Must be able to lift 50lbs.
• Ability to sit for long periods of time viewing computer screens and utilizing a keyboard and mouse.
• Ability to bend, kneel, and stoop for extended periods of time.
• Ability to see, speak, hear and communicate.

Benefits: Veolia's comprehensive benefits package includes paid time off policies, as well as health, dental, vision, life insurance, savings accounts, tuition reimbursement, paid volunteering and more. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement.

We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.