Knowledge Operations Manager Jobs in Concord, CA

Attention all equipment enthusiasts with an eye for detail, a passion for adventure, and the ability to LEAD! Purple Wave, the trailblazer in the used equipment online auction industry, presents an exhilarating opportunity for you. Picture this: you, as the intrepid Field Operations Manager, embarking on an assigned epic expedition through the vast landscapes of Arizona, California, Nevada and beyond. Your mission? Conduct comprehensive equipment assessments, analyzing detailed specifications and uncovering unique features of heavy machinery, vehicles, trucks, and trailers through compelling visual documentation and videos. As a valued member of our dynamic team, you'll collaborate closely with District Sales Directors and lead your team to ensure precise documentation, meticulous listings, and seamless communication. Let's showcase why Purple Wave is the trusted online auction source for used equipment, one engine, spec, and feature at a time. Get ready to capture the hearts of our customers with every video, picture, and description posted online! So, dust off your boots, embrace the spirit of adventure, and join us on a journey that will ignite your passion and unleash your expertise in the thrilling world of heavy machinery.

The Field Operations Manager will lead, coordinate, train, and oversee the Field Operations Specialist team. Working within operations, they assist teams in solving critical issues and teach others to do the same. They serve as mentors to teammates, coaching when needed, to ensure departmental goals are met, while also being able to perform all the duties of a Field Operation Specialist when necessary. Field Operations Specialists travel throughout a region gathering information and documentation needed from sellers before their equipment is sold on www.purplewave.com. This will include completing listing sheets, taking photos and/or videos, and obtaining service records, titles, etc. of heavy equipment, vehicles, trucks, and trailers.

Responsibilities:

• Evaluate and implement field support procedures for maximum efficiency and cost containment.
• Travel within the assigned region to meet with employees, clients, and attend industry events.
• Attend meetings at Manhattan, KS headquarters quarterly or more often if business needs require.
• Ensures field staff and customers are provided professional, courteous, and timely support and service, including daily support with technology issues, scheduling, dashboard upkeep, and coaching on making items "auction-ready."
• Stays abreast of upcoming projects to ensure effectiveness and coverage through daily District sales calls and coordination with the sales team on Field Ops updates and collaboration opportunities.
• Works within the operations management team to standardize processes and drive continuous improvements across the department.
• Maintains proficient knowledge of internal systems and understands the impact of system and process changes.
• Visits event locations, assisting with the planning and preparation of large projects, and conducts 2-day FOS ride-alongs (At a minimum of once every 2 months per FOS).
• Review Field Operations Specialist created equipment listing prior to or immediately upon upload to Purple Wave.com to ensure a consistent, quality listing is presented to the public, including daily review of submitted DCs for image quality, form accuracy, and APF accuracy.
• Creates and maintains standardized training materials, documentation, and guides.
• Attend local events such as fairs and trade shows to act as a Purple Wave Brand Ambassador, utilizing Smartsheet to identify relevant events.
• Project management at remote locations, coordinating with multiple departments and field staff, including coordination with the sales team for Open Houses as needed.
• Monitor operational expenses by helping FOS make scheduling decisions, monitoring RAMP for unapproved charges, and reviewing Motus for proper truck mileage tracking.
• Work with FOS Logistics Coordinator on daily scheduling to task FOS effectively and review dashboards to ensure timely DC.
• Assist FOS on high-value packages as needed.
• Undertake additional assigned duties as requested.

Supervisory Responsibilities:

• Structures, hires, leads, coaches, trains and develops Field Operation Specialist staff for maximum effectiveness.
• Prepare and lead monthly regional FOS meetings and conduct 1-on-1s through 90.io twice per month plus weekly phone call check-ins.
  

Qualifications:

• 5+ years of equipment experience.
• Proven experience in a managerial role, preferably in an operations environment.
• Ability to draw from extensive experience and judgment to plan and accomplish goals.
• Strong communication and collaboration skills, with a willingness to listen to team members and incorporate their feedback.
• Detail-oriented with a focus on maintaining high-quality standards.
• Problem analysis and problem resolution at both strategic and functional levels.
• Highly proficient with a broad set of common technology applications including spreadsheet applications (Excel, Google Docs), word-processing applications (Word,Google Docs), presentation applications (PowerPoint, Google Slides), and other productivity applications.
• Equipment industry experience, agriculture, construction, or internet auction background, preferred.
• Excellent interpersonal, written, and oral communication skills.
• Spanish speaking bi-lingual candidates are encouraged to apply.
• Candidates may be requested to complete position specific skills assessments.
• Applicants must be either a U.S. Citizen or eligible to work in the U.S.
• Requires the ability to satisfactorily complete a background check.
• Candidates must possess a valid state driver's license in compliance with the laws and regulations of the relevant jurisdiction.
• Not Required: Bid calling skills and auction experience.
  

Working Settings:

• Full-time Salaried Exempt, not eligible for overtime.
• Flexibility in schedule and ability to work outside of standard business hours.
• Required to live in the assigned region or have the ability or willingness to relocate to the area within a defined time as agreed upon during the hiring process.
• In person training will be required at the Purple Wave Headquarters in Manhattan, KS.
• Expected to travel up to 75% of the time.
• Please note that this position is physically demanding and requires regular climbing, lifting, and physical exertion.
• The Field Operation Manager will be required to climb on, over, and under heavy equipment and vehicles, and lift and move equipment and parts weighing up to 50 pounds.
  

Compensation:

• The salary varies based on experience and qualifications, but typically ranges from $80,000 to $110,000 per year.
• Monthly Bonus Program - determined by the Company's monthly revenue result and are paid on a "percent to plan" payout formula (90% = $300, 100% = $600, 110% = $900, 120% = $1,200).
• Company vehicle provided.
• This position includes company-provided cell phone and computer equipment.
• Health insurance, Dental insurance, and Vision insurance.
• 401(k) plan with an employer match up to 4% starting the first day of employment.
• Company-paid Life Insurance with options for supplemental coverage.
• Fully paid Short-Term Disability provided by the Company.
• 3 weeks of PTO annually (details shared during onboarding).
• Employee Stock Purchase Program - Eligible to purchase company stock at a discount after 90 days of employment, with enrollment opportunities each May and November.

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