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Knowledge Base Technical Writer Jobs (NOW HIRING)

Infojini Inc

Technical Writer

Atlanta, GA · On-site

Technical Writer will also document other IT systems as assigned. The Emergency Operations Center ... knowledge base, plans, or process documentation in fulfilling EOC or IT missions Facilitate ...

Method, Inc.

Technical Writer

Nashville, TN · On-site

$55K - $65K/yr

Experience developing and maintaining technical documentation, including SOPs, process guides, training materials, knowledge base articles, and program reports. * Experience writing, editing, and ...

Infojini Inc

Technical Writer

Greenville, SC · On-site

Minimum 3-6 years of technical writing experience. Ability to communicate effectively, verbally and ... Have proficiency/understanding of the Atlassian Confluence application (or other knowledge base)

TSMG

Technical Writer

Palo Alto, CA · On-site

Role Overview The Technical Writer will help create clear, concise, and comprehensive documentation ... Help Center/Knowledge Base Management: Manage and maintain multiple Help Centers/Knowledge Bases to ...

CYNET SYSTEMS

Technical Writer

Atlanta, GA · On-site

Requirement/Must Have: * 7+ years of experience in technical writing within fintech, banking, or an ... and knowledge-base articles for internal and external partners. * Work at the intersection of ...

Accord Technologies Inc.

Technical Writer

Jackson, MS · On-site

Technical Writer Jackson, MS 12 months contract The Technical Writer will support the planning ... and knowledge base documentation to support system implementation and ongoing system use.  ...

Powersolv

Technical Writer - Senior

Providence, RI · On-site

Technical Writer Senior (Information Technology) Tech Writer will support IT teams by developing ... Produce, maintain, and improve IT documentation, including knowledge base articles, technical ...

New

Zoot Enterprises, Inc.

Technical Writer

Bozeman, MT · On-site

Organize documentation for easy navigation and discoverability across platforms (knowledge base ... The Technical Writer position is fast paced and ever changing, requiring flexibility ...

CEDENT

Sr. Technical Writer - Hybrid

New York, NY · Hybrid

... seeking a skilled Technical Writer to join our IT department. The ideal candidate will be ... Create and manage internal knowledge base articles and documentation. * Collaborate with IT and ...

Marencor

Technical Writer/Banking/Procedures

Troy, MI · On-site

Title: Technical Writer/Banking/Procedures Location: Hybrid/ NYC or Troy, MI Duration: 1 year ... Develop help guides, FAQs, onboarding materials, and knowledge base articles for internal users and ...

Synerfac Technical Staffing

Technical Writer

Whippany, NJ · On-site

$45 - $50/hr

Regulatory/GMP Knowledge - Working knowledge of cGMPs and sterile/aseptic manufacturing concepts sufficient to write and review technical documentation. * Adaptability - Ability to adapt to a new ...

Infojini Inc

Technical Writer

Atlanta, GA · On-site

... knowledge base, plans, or process documentation in fulfilling EOC or IT missions • Facilitate ... as a Technical Writer developing technical content (manuals, online user guides, system ...

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How much do knowledge base technical writer jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for knowledge base technical writer in the United States is $38.94, according to ZipRecruiter salary data. Most workers in this role earn between $28.85 and $47.12 per hour, depending on experience, location, and employer.

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Technical Writer - IT Documentation & Knowledge Management

Spartanburg, SC

CYNET SYSTEMS
IT Services • 501 - 1,000 employees
Learn more about CYNET SYSTEMSexternal

$36 - $41/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 9 days ago

Job description

Job Overview:

Pay Range: $36.60hr - $41.60hr

Requirement/Must Have:

  • 5+ years of demonstrated technical-writing experience producing professional documentation for complex IT or technology environments.
  • Advanced proficiency with Microsoft 365, especially Word and SharePoint, plus Excel, PowerPoint, Teams, and related collaboration tools.
  • Strong proficiency with Microsoft Visio for technical diagrams, workflows, process maps, and supporting visuals.
  • Demonstrated experience producing SOPs, runbooks, system documentation, operational procedures, knowledge articles, or comparable technical deliverables.
  • Strong editing, information-architecture, document-organization, formatting, and quality-control skills.
  • Ability to work directly with technical SMEs across infrastructure, applications, service delivery, cybersecurity, or similar IT disciplines.
  • Bachelor's degree in Technical Communication, XX, Information Technology, Information Systems, or a related field, or equivalent relevant professional experience.

Responsibilities:

  • Develop and maintain clear, professional technical documentation using standardized templates and conventions.
  • Create SOPs, operational procedures, system and application documentation, infrastructure documentation, runbooks, support procedures, administrative procedures, and knowledge-base articles.
  • Create and maintain incident-response, disaster-recovery, business-continuity, restoration, and recovery documentation in coordination with SMEs and leadership.
  • Translate complex technical information and SME interviews into accurate documentation usable by technical staff and appropriate operational audiences.
  • Create and refine diagrams, workflows, process maps, architecture-supporting visuals, and documentation graphics using Microsoft Visio.
  • Use Microsoft 365 extensively, including Word, Excel, PowerPoint, Teams, SharePoint, and related collaboration/document-management capabilities.
  • Apply consistent terminology, formatting, versioning, metadata, document ownership, review dates, and change history.
  • Collaborate with the Business Analyst to convert Client outputs, requirements, inventories, and process maps into finished documentation.
  • Conduct document reviews with SMEs, reconcile feedback, verify technical accuracy, and prepare documents for approval and publication.
  • Help establish reusable templates, style standards, naming conventions, repository structures, and documentation lifecycle practices.

Nice to Have:

  • Experience documenting cybersecurity, infrastructure, incident response, disaster recovery, business continuity, or IT service-management environments.
  • Experience with documentation recovery, knowledge-management, or large-scale documentation-standardization initiatives.
  • Experience designing and administering SharePoint-based documentation libraries, templates, metadata, and lifecycle practices.
  • Familiarity with ITIL, NIST, CIS, or other recognized IT/security frameworks.
  • Government or other highly regulated environment experience.
  • Certified Professional Technical Communicator (CPTC), ITIL Foundation, or comparable technical-writing/IT certification.

Skills:

  • Technical Writing.
  • Microsoft 365.
  • Microsoft SharePoint.
  • Microsoft Visio.
  • SOP Development.
  • Runbooks.
  • Disaster Recovery Documentation.
  • Process Mapping.
  • Information Architecture.
  • Technical Editing.

Qualification And Education:

  • Exceptional ability to translate technical concepts and SME knowledge into clear, concise, accurate, usable documentation.
  • Ability to manage multiple documents and review cycles while maintaining consistency and attention to detail.

Benefits:

Our Benefits Include:

  • Medical, Dental, and Vision Insurance
  • 401(k) Retirement Plan
  • Health Savings Account (HSA)
  • Disability Insurance (Short-Term and Long-Term)
  • Life and AD&D Insurance
  • Paid Sick Leave (where required by applicable state or local law)
  • Supplemental Insurance Plans
  • Identity Theft Protection
  • Pet Insurance
  • Employee Wellness Programs
  • Employee Assistance Program (EAP)
  • Career Growth and Professional Development Opportunities

Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws.


About Cynet Systems


Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia.

As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.

Cynet Systems logo

About Cynet Systems

Sourced by ZipRecruiter

Cynet Systems Inc is a staffing and recruiting corporation nestled in Ashburn, VA, USA. Established in 2010, the company operates within the Information Technology and Services sector, specializing in providing effective workforce solutions to different business needs, including IT consulting, direct hire, and contract staffing services. Through the years, Cynet Systems has built an impressive portfolio, going beyond borders and expanding its operations internationally in Canada and India. Rooted in its core values of teamwork, leadership, and commitment, Cynet Systems helps businesses unlock their full potential by providing versatile and competent professionals that perfectly align with their needs. Fueled by their unwavering mission to deliver top-tier talent to businesses worldwide, Cynet Systems garnered various recognitions including SIA's fastest-growing staffing firms and Best Place to Work in Virginia for 2019.

Industry

It services

Company size

501 - 1,000 Employees

Headquarters location

Sterling, VA, US

Year founded

2010

Social media

Twitter

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