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Kiosk Technical Support Jobs (NOW HIRING)

AMS Vendors

WI · On-site

This role serves as the primary escalation point for complex technical issues, manages critical ... Experience supporting kiosk, point-of-sale, or self-service technology. * Familiarity with Micro ...

Eyebot

Field Support Specialist, Missouri

Boston, MA · Remote

$35 - $42/hr

About the Role Eyebot is seeking a Field Support Specialist to serve as a local presence for our ... kiosk placement, presentation, and daily upkeep. * Identify issues - operational, technical, or ...

Special Order Systems, Inc.

$22 - $25/hr

Repairs phones, kiosk, video terminals, WAP's, tablets and other required equipment within correctional facilities within assigned area. * Providing technical support and troubleshooting issues with ...

Enviva

Regional IT Support Specialist II

Raleigh, NC · On-site

... comprehensive technical assistance across Enviva's plants, ports, and personnel. The ... Additional duties include the maintenance of scale and kiosk systems, among other related tasks.

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Kiosk Technical Support information

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$11

$24

$57

How much do kiosk technical support jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for kiosk technical support in the United States is $24.69, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $26.44 per hour, depending on experience, location, and employer.

What does a kiosk technical support specialist do?

A Kiosk Technical Support specialist is responsible for maintaining, troubleshooting, and repairing self-service kiosks found in locations such as retail stores, airports, and restaurants. They assist users with technical issues, perform software updates, and coordinate with other technical teams to resolve hardware malfunctions. Their goal is to ensure the kiosks operate smoothly, minimizing downtime and providing a positive user experience.

What are the key skills and qualifications needed to thrive as a kiosk technical support specialist?

To thrive as a Kiosk Technical Support specialist, you need a strong understanding of hardware troubleshooting, basic networking, and customer service principles, often supported by a relevant associate degree or technical certification. Familiarity with point-of-sale (POS) systems, remote diagnostic tools, and ticketing platforms like Zendesk or ServiceNow is typically required. Strong communication, problem-solving abilities, and patience are essential soft skills for efficiently resolving user issues and maintaining positive client relationships. These skills ensure prompt and effective support, minimizing downtime and enhancing the user experience for kiosk clients.

What are some common challenges faced by kiosk technical support specialists, and how can they prepare for them?

Kiosk Technical Support specialists often encounter challenges such as diagnosing hardware malfunctions remotely, troubleshooting network connectivity issues, and providing timely support to minimize downtime. They may also need to communicate complex technical information to non-technical users, which requires patience and clear communication skills. To prepare, candidates should develop strong problem-solving abilities, familiarize themselves with common kiosk hardware and software, and practice effective customer service techniques to handle stressful situations professionally.

What is the difference between Kiosk Technical Support vs Computer Support Specialist?

AspectKiosk Technical SupportComputer Support Specialist
CredentialsCertifications like CompTIA A+ often preferredSimilar certifications, including CompTIA A+ or Network+
Work EnvironmentOn-site at retail, hospitality, or public venuesOffice or remote, supporting various hardware/software
Industry UsagePrimarily in retail, hospitality, and public sectorsAcross multiple industries including corporate and healthcare
Job FocusMaintaining and troubleshooting kiosks and point-of-sale systemsSupporting general computer hardware/software issues

While both roles involve technical troubleshooting, Kiosk Technical Support specializes in maintaining kiosks and point-of-sale systems in public environments, whereas Computer Support Specialists handle broader computer hardware and software issues across various industries.

What are popular job titles related to Kiosk Technical Support jobs?

For Kiosk Technical Support jobs, the most frequently searched job titles are:

Infographic showing various Kiosk Technical Support job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $51,363 per year, or $24.7 per hour.

Customer Care Tier I

Louisville, CO • On-site

KIOSK Information Systems
IT Services • 51 - 200 employees
Learn more about KIOSK Information Systemsexternal

$22/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 13 days ago

Job description

The Customer Care Technician I fields calls or emailed requests from customers who are having trouble with some aspect of a kiosk system. By listening to a description of the problem and accessing information about the specific system or application the user is trying to operate, the technician endeavors to guide the customer to troubleshoot software and hardware failures when related to kiosk computers and components. The technician will make suggestions, attempting different means of fixing the issue until it is resolved. In the event that the problem persists or is beyond the technician's capabilities, the issue can be escalated to a higher-level technician. Customer Care Technicians can suggest a workaround until a problem can be permanently resolved. If the issue is identified as a hardware failure, facilitation of replacement through warranty support including dispatch of field technicians may be required.
Responsibilities:

  • Act as the first point of contact for customers seeking help with products or technical issues.
  • Ensure that all customer phone calls or e-mails requesting assistance or information are immediately answered.
  • Assess and use best judgement to ensure the customer issues can be resolved by a level 1 technician or if a referral to a higher-level technician is required.
  • Provide troubleshooting and technical assistance with applications and hardware.
  • Clearly document outcomes and steps taken.
  • Order and track parts to dispatch to field technicians as required.
  • Other duties as required.
Required Skills:
  • High school diploma.
  • Must have technical knowledge of Windows OS and all communication and hardware troubleshooting on PC's.
  • Ability to prioritize and work in a fast-paced high-volume environment.
  • Work independently with minimal supervision.
  • Exceptional verbal and written communications.
Desired Skills:
  • Experience as a technician or help desk position, desirable.
  • Adaptability Being open to and actively solicit new ideas and opinions.
  • 1-2 years experience in a customer service environment.
Travel:
  • No Travel
Physical:
  • Must be able to sit / stand 8 hours
Compensation: starting rate$22.00 per hour. Non- exempt- overtime eligible. Final compensation for this role will be determined by various factors such as a candidate's relevant work experience, skills, and certifications.
Benefits:
KIOSK values its employees by supporting them with a full benefits package including:
  • Medical (3 plans to choose from) *one plan 100% employer paid
  • Dental (Employer paid for EE only coverage)
  • Vision (Employer paid for EE only coverage)
  • Life Insurance (2x's base salary Employer paid)
  • Short and long term disability insurance (Employer paid)
  • FSA / Dependent Care FSA / Health Savings Account with Company Contributions
  • 401(k) match with immediate vesting
  • Employee Assistance Program
  • Paid Time Off
  • 10 Paid Holidays per calendar year

Kiosk Information Systems, Inc., is proud to be an equal opportunity workplace. All qualified applicants will receive consideration for employment without regard to and will not be discriminated against based upon race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic information, military or veteran status or other characteristics protected by law. Applicants must be authorized to work for any employer to work in US. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
About Working at KIOSK Information Systems:
KIOSK helps organizations digitally transform by enabling automation with self-service solutions to improve the customer experience, while increasing operational and cost efficiencies. With 30 years of experience and 250,000+ kiosks deployed, KIOSK is a market leader and trusted partner of Top 100 Retailers and Fortune 500 clients delivering proven expertise in design engineering and manufacturing, application development, integration, and comprehensive support services. We offer an innovative portfolio of kiosk solutions along with managed services and IT capabilities to ensure a seamless user experience. Self-service is a fast paced and exciting industry with high professional growth potential.
The company offers a full spectrum product portfolio with all solution disciplines in one professional / manufacturing campus. We are a high performing and customer-centric team. KIOSK provides a respectful, fun, and collaborative work environment with great benefits and work / life balance.

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