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Kiosk Technical Support Jobs (NOW HIRING)

ecoATM | Gazelle

Technical Support Agent I

Louisville, KY · On-site

$18/hr

Resolve kiosk issues that are generated via a ticketing system and provide front-line support to field technicians or ecoATM customer via phone IVR system * Perform in-depth technical troubleshooting ...

TEKsystems

Tier 2 Technical Support

Columbus, OH · On-site

$30 - $35/hr

Join a Team That Keeps Critical Technology Running We're seeking a Tier 2 Technical Support ... Familiarity with point-of-sale (POS) systems, kiosk technologies, or operational support ...

TEKsystems

Tier 2 Technical Support

Columbus, OH · On-site

$30 - $35/hr

Join a Team That Keeps Critical Technology Running We're seeking a Tier 2 Technical Support ... Familiarity with point-of-sale (POS) systems, kiosk technologies, or operational support ...

Kollins Communications Inc

Be Seen First

Digital Signage Technical Support Agent

Ramsey, NJ · On-site

$45K - $65K/yr

... kiosk isn't working right. This is a customer service role, you'll listen closely, ask the right ... or technical support experience (or equivalent education/experience) * Excellent phone ...

Kollins Communications Inc

Be Seen First

Digital Signage Technical Support Agent

Ramsey, NJ · On-site

$45K - $65K/yr

... kiosk isn't working right. This is a customer service role, you'll listen closely, ask the right ... or technical support experience (or equivalent education/experience) * Excellent phone ...

Hillman Group

Travel up to 80% to ensure kiosk technical standards are consistently met, while partnering with technicians and support managers to optimize kiosk placement and strengthen customer relationships.

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Kiosk Technical Support information

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$11

$24

$57

How much do kiosk technical support jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for kiosk technical support in the United States is $24.69, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $26.44 per hour, depending on experience, location, and employer.

What does a kiosk technical support specialist do?

A Kiosk Technical Support specialist is responsible for maintaining, troubleshooting, and repairing self-service kiosks found in locations such as retail stores, airports, and restaurants. They assist users with technical issues, perform software updates, and coordinate with other technical teams to resolve hardware malfunctions. Their goal is to ensure the kiosks operate smoothly, minimizing downtime and providing a positive user experience.

What are the key skills and qualifications needed to thrive as a kiosk technical support specialist?

To thrive as a Kiosk Technical Support specialist, you need a strong understanding of hardware troubleshooting, basic networking, and customer service principles, often supported by a relevant associate degree or technical certification. Familiarity with point-of-sale (POS) systems, remote diagnostic tools, and ticketing platforms like Zendesk or ServiceNow is typically required. Strong communication, problem-solving abilities, and patience are essential soft skills for efficiently resolving user issues and maintaining positive client relationships. These skills ensure prompt and effective support, minimizing downtime and enhancing the user experience for kiosk clients.

What are some common challenges faced by kiosk technical support specialists, and how can they prepare for them?

Kiosk Technical Support specialists often encounter challenges such as diagnosing hardware malfunctions remotely, troubleshooting network connectivity issues, and providing timely support to minimize downtime. They may also need to communicate complex technical information to non-technical users, which requires patience and clear communication skills. To prepare, candidates should develop strong problem-solving abilities, familiarize themselves with common kiosk hardware and software, and practice effective customer service techniques to handle stressful situations professionally.

What is the difference between Kiosk Technical Support vs Computer Support Specialist?

AspectKiosk Technical SupportComputer Support Specialist
CredentialsCertifications like CompTIA A+ often preferredSimilar certifications, including CompTIA A+ or Network+
Work EnvironmentOn-site at retail, hospitality, or public venuesOffice or remote, supporting various hardware/software
Industry UsagePrimarily in retail, hospitality, and public sectorsAcross multiple industries including corporate and healthcare
Job FocusMaintaining and troubleshooting kiosks and point-of-sale systemsSupporting general computer hardware/software issues

While both roles involve technical troubleshooting, Kiosk Technical Support specializes in maintaining kiosks and point-of-sale systems in public environments, whereas Computer Support Specialists handle broader computer hardware and software issues across various industries.

What are popular job titles related to Kiosk Technical Support jobs?

For Kiosk Technical Support jobs, the most frequently searched job titles are:

Infographic showing various Kiosk Technical Support job openings in the United States as of September 2026, with employment types broken down into 75% Full Time, and 25% Part Time. Highlights an 100% In-person job distribution, with an average salary of $51,363 per year, or $24.7 per hour.

Technical Support Agent I

Louisville, KY • On-site

ecoATM | Gazelle
See more jobs at ecoATM | Gazelleexternal

$18/hr

Full-time

Re-posted 17 days ago

Job description

Position Overview 

This position is responsible for providing ecoATM kiosk technical support to the field operations teams and customers via phone calls or through our ticketing system. In this position as a Technical Support Agent, you are the first contact of technical support for all ecoATM kiosk locations. 

Hourly Pay:$18.00/hr - 20.00/hr 

Location:Louisville, KY

Key Responsibilities 

  • Resolve kiosk issues that are generated via a ticketing system and provide front-line support to field technicians or ecoATM customer via phone IVR system 
  • Perform in-depth technical troubleshooting to correct kiosk-related issues by using system tools to diagnose hardware, software and other machine-related issues 
  • Provide feedback and follow-up on kiosk issues; escalate unresolved issues to appropriate group 
  • Document, track, and monitor problems to ensure timely resolution 
  • Perform other job related duties as delegated by leadership team 
  • Support and leverage other associates within the department to share best practices and knowledge 
  • Schedule Expectation: must be flexible and available to work days, nights, weekends and holidays as department provides 16 hours a day, 7 days a week support. The schedule will remain consistent week-to-week. 

 
Education & Experience 

  • High school diploma or GED required; additional technical certification preferred 
  • Must have 3+ years of experience troubleshooting or repairing of robotics, complex machinery or similar Kiosk Technology
  • Experience in a call center environment highly preferred 
  • Experience with ticket tracking software and technical documentation preferred 

Knowledge, Skills & Abilities 

  • Excellent customer service, interpersonal and communication skills with high attention to detail
  • Strong trouble-shooting, problem-solving and multi-tasking abilities
  • Ability to work independently within established process and direction guidelines
  • Efficient time management practices and ability to prioritize work
  • Competency with Microsoft Windows on an intermediate level (software installation and configuration, etc.)
  • Basic knowledge of system file drivers
  • Basic skills with Microsoft Office
  • Basic knowledge of iOS and Android systems preferred
  • Ability to adapt in a fast-paced, collaborative, and changing environment 

This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned. 

 
Open availability - must be flexible to workdays, nights, weekends, and holidays as department provides 16 hours a day, 7 days a week support. 

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