ZipRecruiter

Log In

1

Keyholder Manager Jobs in Surrey, BC (NOW HIRING)

Mine & Yours

Keyholder

Vancouver, BC · On-site

As a Keyholder, you will lead by example on the sales floor, support daily store operations, and ... You will partner closely with the store's management team and act as a trusted support during ...

Pet Valu

Keyholder

Tsawwassen, BC · On-site

In cases where the Store Manager or Assistant Store Manager are not in the store, Keyholder may assign daily goals and tasks to ACEs. * Other duties and tasks as required What you bring: * At least 2 ...

Levi Strauss & Company

Keyholder

Tsawwassen, BC · On-site

$15.25 - $25.40/hr

Reporting to the Store Manager, Key Holders are consumer centric, open minded, proactive, and think beyond the task. You are responsible for modeling and coaching for the ultimate experience to all ...

La Senza

KeyHolder (part-time)

Delta, BC · On-site

Support Management team in creating an environment that is focused on consistently delivering exceptional, positive customer experiences and demonstrate company selling behaviours * Support the ...

All JobsKeyholder JobsKeyholder Manager JobsKeyholder Manager Jobs in Surrey, BC

Keyholder Manager information

What is a keyholder manager?

Keyholder Managers are employees who have been given the responsibility of opening and closing a retail store or business. They are trusted with keys and security codes, and often supervise the premises during opening and closing hours. In addition to these duties, Keyholder Managers typically handle cash, oversee staff during certain shifts, and ensure that store policies and procedures are followed. Their role is vital for maintaining store security and smooth daily operations. They may also step in to handle customer service issues or emergencies as needed.

What are the key skills and qualifications needed to thrive as a keyholder manager, and why are they important?

To thrive as a Keyholder Manager, you need strong leadership abilities, retail experience, and often a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management software, and store security protocols is typically required. Excellent communication, reliability, and problem-solving skills help you stand out in managing staff and handling customer concerns. These skills ensure smooth store operations, safeguard assets, and foster a positive team and customer environment.

What are some common challenges faced by keyholder managers, and how can they effectively address them?

Keyholder Managers often encounter challenges such as balancing opening or closing responsibilities with regular managerial duties, ensuring store security, and responding to unexpected situations like staff call-outs or emergencies. To address these challenges, successful Keyholder Managers prioritize clear communication with their teams, maintain thorough checklists for opening and closing procedures, and stay adaptable to shifting schedules. Building strong relationships with both staff and upper management also helps in delegating tasks efficiently and resolving issues quickly.

What is the difference between Keyholder Manager vs Keyholder?

AspectKeyholder ManagerKeyholder
Required CredentialsBasic retail or security certifications, leadership skillsBasic retail or security certifications, customer service skills
Work EnvironmentSupervisory role in retail or security settingsFrontline staff in retail or security settings
Employer & Industry UsageRetail stores, security companies, hospitalityRetail stores, security companies, hospitality
Common Search & ComparisonYesYes

The Keyholder Manager oversees keyholders and staff, handling scheduling and operations, while the Keyholder primarily manages opening/closing duties and customer interactions. Both roles require similar certifications but differ in responsibility level and scope within the organization.

Is a keyholder manager an entry-level job?

A keyholder manager position is typically not considered entry-level, as it usually requires previous experience in retail or management, along with leadership skills. It often involves supervising staff, handling store operations, and making decisions, which generally demand more than basic job skills. However, some companies may promote from entry-level roles if candidates demonstrate strong responsibility and reliability.

What qualifications do you need to be a Keyholder Manager?

Keyholder Managers typically need previous retail or management experience, strong leadership skills, and good communication abilities. A high school diploma or equivalent is usually required, and some employers may prefer certifications in customer service or safety procedures. Familiarity with point-of-sale systems and scheduling tools can also be beneficial.

What are the most commonly searched types of Keyholder jobs in Surrey, BC?

The most popular types of Keyholder jobs in Surrey, BC are:

What cities near Surrey, BC are hiring for Keyholder Manager jobs?

Cities near Surrey, BC with the most Keyholder Manager job openings:

Keyholder Manager jobs near you

Keyholder

Vancouver, BC • On-site

Mine & Yours
See more jobs at Mine & Yoursexternal

Full-time

Posted 22 days ago

Job description

About Us

Since 2013, Mine & Yours has been leading Canada's luxury resale movement. We're a recognized destination for buying and selling authentic pre-owned luxury goods, serving a loyal in-store and online community of fashion lovers worldwide.


Our vision is to create a fashion community that values luxury, quality, and sustainability. By extending the life of luxury pieces, we help reduce fashion waste while making high-end fashion more accessible. What sets us apart is our highly curated collections and inspiring, welcoming boutiques where every visit brings the excitement of discovering something new.


About The Role

We are looking for a Keyholder to join our retail team. This role is ideal for an experienced luxury sales professional who thrives in a fast-paced, client-focused environment and is ready to take the next step toward leadership.


As a Keyholder, you will lead by example on the sales floor, support daily store operations, and help create an exceptional experience for every client. You will partner closely with the store's management team and act as a trusted support during opening, closing, and day-to-day operations.You are a part of every area of the retail store including client experience, product, operations and people, and are encouraged to look for ways to grow our practices.


We are looking for someone who takes initiative, looks for opportunities to improve how we work, supports their teammates, and takes ownership in helping the business grow.


This is an opportunity for someone who is passionate about luxury fashion, relationship building, and developing into a future retail leader. You prioritize making meaningful connections with people, staying up to date with fashion and having fun along the way!


What You'll Do

Deliver an Elevated Client Experience

  • Create a warm, welcoming, and elevated in-store environment.
  • Build authentic relationships with clients through personalized service and thoughtful styling recommendations.
  • Support client engagement and loyalty initiatives that strengthen long-term relationships.
  • Resolve client concerns with professionalism, empathy, and urgency.
  • Lead by example by consistently achieving individual sales goals and providing exceptional service on the sales floor.


Support and Inspire the Team

  • Partner with the store's management team to support daily leadership needs.
  • Foster a collaborative, inclusive, and high-energy team environment.
  • Provide real-time feedback, recognition, and support to fellow team members.
  • Help identify coaching opportunities and areas where additional training may be beneficial.
  • Demonstrate professionalism, accountability, and a strong sense of ownership in all interactions.


Drive Store Operations

  • Support the execution of opening and closing procedures.
  • Maintain visual merchandising standards and overall store presentation.
  • Assist with online order support, product pulls, and customer inquiries in partnership with the Ecommerce team.
  • Help ensure operational processes and policies are consistently followed.
  • Support store events and community engagement initiatives that build brand awareness and strengthen local relationships.


Collaborate Across the Business

  • Work closely with Buying, Ecommerce, and Retail teams to ensure a seamless client experience.
  • Communicate clearly and effectively with cross-functional partners.
  • Contribute to a team first culture where collaboration and shared success are valued.


Who You Are

  • 1+ year of leadership, keyholder, or supervisory experience in a retail environment.
  • 2+ years of experience in luxury retail, fashion, or a client-facing sales role preferred. Passionate about designer fashion, luxury brands, trends, and sustainability.
  • Proven ability to deliver results while maintaining a high standard of service and integrity. Strong interpersonal and relationship-building skills with clients and colleagues.
  • Comfortable multitasking and prioritizing in a fast-paced environment.
  • Tech-savvy and able to learn new systems quickly, including POS, and retail technology platforms.
  • Reliable, accountable, and proactive with excellent judgment and attention to detail.
  • Comfortable being on camera and representing the Mine & Yours brand through social media content, live selling, product features, and other digital client engagement opportunities.
  • Able to stand for extended periods and lift up to 20 lbs.


Expectations

  • Availability to work a flexible retail schedule, including evenings, weekends, and holidays.
  • Availability during peak business periods, including Black Friday, Boxing Day, and the holiday season through mid-January.
  • A willingness to support additional projects, responsibilities, and initiatives as needed by the store's management team.


Why Join Mine & Yours

  • Be part of a growing leader in luxury resale and sustainable fashion.
  • Work with an exceptional collection of designer brands.
  • Develop your retail leadership skills in a supportive environment.
  • Build meaningful relationships with a loyal and fashion-forward clientele.
  • Join a team that values collaboration, growth, and creating extraordinary experiences every day.

Apply