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Keyholder Manager Jobs in Cullman, AL (NOW HIRING)

Alabama Goodwill Industries Inc

AGI Keyholder

Guntersville, AL · On-site

$11 - $13.75/hr

AGI Keyholder Date Written/Revised: 1.7.2026 Department: Mission and Operations Reports to: TLC ... Manage alarm system: arm/disarm, maintain and update codes as needed * Handle daily cash operations ...

GameStop Inc

Retail Keyholder (Store 5723)

Decatur, AL

$12 - $16/hr

With moderate supervision, the Retail Keyholder assists the store management team in executing and supervising all store activities. They provide outstanding guest service experiences within a sales ...

GameStop Inc

Retail Keyholder (Store 2792)

Cullman, AL · On-site

$13 - $17.25/hr

With moderate supervision, the Retail Keyholder assists the store management team in executing and supervising all store activities. They provide outstanding guest service experiences within a sales ...

GameStop

Retail Keyholder (Store 5723)

Decatur, AL · On-site

$12 - $16/hr

With moderate supervision, the Retail Keyholder assists the store management team in executing and supervising all store activities. They provide outstanding guest service experiences within a sales ...

GameStop

Retail Keyholder (Store 2792)

Cullman, AL · On-site

$13 - $17.25/hr

With moderate supervision, the Retail Keyholder assists the store management team in executing and supervising all store activities. They provide outstanding guest service experiences within a sales ...

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Keyholder Manager information

See Cullman, AL salary details

$8

$13

$17

How much do keyholder manager jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for keyholder manager in Cullman, AL is $13.59, according to ZipRecruiter salary data. Most workers in this role earn between $11.88 and $14.86 per hour, depending on experience, location, and employer.

What is a keyholder manager?

Keyholder Managers are employees who have been given the responsibility of opening and closing a retail store or business. They are trusted with keys and security codes, and often supervise the premises during opening and closing hours. In addition to these duties, Keyholder Managers typically handle cash, oversee staff during certain shifts, and ensure that store policies and procedures are followed. Their role is vital for maintaining store security and smooth daily operations. They may also step in to handle customer service issues or emergencies as needed.

What are the key skills and qualifications needed to thrive as a keyholder manager, and why are they important?

To thrive as a Keyholder Manager, you need strong leadership abilities, retail experience, and often a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management software, and store security protocols is typically required. Excellent communication, reliability, and problem-solving skills help you stand out in managing staff and handling customer concerns. These skills ensure smooth store operations, safeguard assets, and foster a positive team and customer environment.

What are some common challenges faced by keyholder managers, and how can they effectively address them?

Keyholder Managers often encounter challenges such as balancing opening or closing responsibilities with regular managerial duties, ensuring store security, and responding to unexpected situations like staff call-outs or emergencies. To address these challenges, successful Keyholder Managers prioritize clear communication with their teams, maintain thorough checklists for opening and closing procedures, and stay adaptable to shifting schedules. Building strong relationships with both staff and upper management also helps in delegating tasks efficiently and resolving issues quickly.

What is the difference between Keyholder Manager vs Keyholder?

AspectKeyholder ManagerKeyholder
Required CredentialsBasic retail or security certifications, leadership skillsBasic retail or security certifications, customer service skills
Work EnvironmentSupervisory role in retail or security settingsFrontline staff in retail or security settings
Employer & Industry UsageRetail stores, security companies, hospitalityRetail stores, security companies, hospitality
Common Search & ComparisonYesYes

The Keyholder Manager oversees keyholders and staff, handling scheduling and operations, while the Keyholder primarily manages opening/closing duties and customer interactions. Both roles require similar certifications but differ in responsibility level and scope within the organization.

Is a keyholder manager an entry-level job?

A keyholder manager position is typically not considered entry-level, as it usually requires previous experience in retail or management, along with leadership skills. It often involves supervising staff, handling store operations, and making decisions, which generally demand more than basic job skills. However, some companies may promote from entry-level roles if candidates demonstrate strong responsibility and reliability.

What qualifications do you need to be a Keyholder Manager?

Keyholder Managers typically need previous retail or management experience, strong leadership skills, and good communication abilities. A high school diploma or equivalent is usually required, and some employers may prefer certifications in customer service or safety procedures. Familiarity with point-of-sale systems and scheduling tools can also be beneficial.

What cities near Cullman, AL are hiring for Keyholder Manager jobs?

Cities near Cullman, AL with the most Keyholder Manager job openings:

Keyholder Manager jobs near you

AGI Keyholder

Alabama Goodwill Industries Inc

Guntersville, AL • On-site

$11 - $13.75/hr

Other

Posted 8 days ago

Job description


Job Title: AGI Keyholder Date Written/Revised: 1.7.2026
Department: Mission and Operations Reports to: TLC
FLSA Status: Non- exempt Position Type: Full Time
Mission Contribution
Through generous donations, Alabama Goodwill Industries strengthens communities, eliminate barriers to opportunity, and help people reach their full potential through learning and the power of work.
In the Keyholder role, team members directly contribute to this mission by providing excellent customer and donor service, supporting safe and efficient store operations, and generating revenue that funds programs supporting individuals with barriers to employment.
Summary
The Keyholder serves as a trusted store leader, responsible for overseeing daily operations, maintaining store security, and ensuring a positive experience for both customers and donors. This role includes opening and closing the store, supervising associates, assisting with merchandising and inventory, and providing coverage in the absence of the Team Leader Coach (TLC) or Assistant Team Leader (ATL). The Keyholder models AGI's values and helps create a supportive, mission-driven store environment.
Essential Functions
Store Operations & Security
  • Open and close the store according to AGI procedures
  • Manage alarm system: arm/disarm, maintain and update codes as needed
  • Handle daily cash operations, including drawer reconciliation and bank deposits
Customer and Donor Service
  • Provide courteous, mission-focused service to all customers and donors
  • Address and resolve customer concerns promptly and professionally
  • Promote the impact of donations and purchases in support of AGI's mission
Team Leadership
  • Supervise associates during assigned shifts and ensure task completion
  • Provide support during peak hours, including on the sales floor and registers
  • Assist with training and coaching new team members in store procedures and policies
  • Completes hands-on and computer-based training as required and per policy
Merchandising & Inventory
  • Ensure store is clean, safe, and organized at all times
  • Restock merchandise and support product rotation as needed
  • Assist with donation processing and inventory movement to the sales floor
  • Assist with the loading and unloading of trucks
Loss Prevention & Safety
  • Maintain a visible presence to deter theft and support a safe environment
  • Report any incidents, unsafe conditions, or policy violations to management
Leadership Support
  • Act as the designated person in charge in the absence of the TLC or ATL
  • Support day-to-day operations and execution of store plans and goals
  • AGI may assign additional duties as needed in support of its mission and operational goals
Qualifications
  • High school diploma or equivalent required
  • At least 1 year of experience in a retail or customer service environment
  • Previous supervisory or team lead experience preferred
  • Strong communication and interpersonal skills
  • Dependable, trustworthy, and able to follow all operational and security procedures
  • Alignment with AGI's mission and values
  • Flexibility to work evenings, weekends, and holidays as needed
Physical Requirements
  • Ability to stand and walk for extended periods
  • Frequent lifting/moving of merchandise up to 50 lbs.
  • Ability to bend, reach, and perform repetitive tasks in a retail environment
  • Ability to work in non-climate-controlled environments
Critical Performance Factors:
  • Operational Leadership & Reliability: Consistently executes opening and closing procedures, maintains store cleanliness and organization, ensures safety and loss prevention, and reliably supports daily operations in the absence of management.
  • Customer, Donor & Team Engagement: Delivers mission-aligned service to customers and donors, resolves issues with professionalism, supports and guides team members during shifts, and contributes to a respectful, inclusive store environment
  • Mission Focus & Accountability: Demonstrates an understanding of AGI's mission and how daily retail operations support job training and community programs; models accountability, follows procedures, and promotes AGI's values through all interactions.

I have read this job description, reviewed it with my team leader, and understand what is required of me.
Team Member (print/sign):________________/____________________ Date: ____________
Team Leader (print/sign):_________________/____________________ Date: _____________
Talent & Culture (print/sign):_________________/_________________ Date: _____________

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