Build trusted relationships with key customer stakeholders, and ensuring an outstanding customer experience. * Manage customer support and service contracts throughout their full lifecycle, including ...
Build trusted relationships with key customer stakeholders, and ensuring an outstanding customer experience. * Manage customer support and service contracts throughout their full lifecycle, including ...
Pilot Success Manager
Atlanta, GA · On-site
Geotab is seeking a Pilot Success Manager who will focus on the most strategic accounts across ... Act as a trusted advisor to key customer stakeholders. Use pilot data and insights to proactively ...
Pilot Success Manager
Atlanta, GA · On-site
Geotab is seeking a Pilot Success Manager who will focus on the most strategic accounts across ... Act as a trusted advisor to key customer stakeholders. Use pilot data and insights to proactively ...
Client Manager
Atlanta, GA · On-site
... customer experience. The Client Manager will develop and maintain critical internal and external ... Escalates to key leadership partners and executes on risk mitigation strategies as agreed upon.
Client Manager
Atlanta, GA · On-site
... customer experience. The Client Manager will develop and maintain critical internal and external ... Escalates to key leadership partners and executes on risk mitigation strategies as agreed upon.
The Manager's key objective is to ensure the team provides comprehensive assistance and exceptional customer service that aligns with the company's service standards and objectives. Beyond ...
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The Manager's key objective is to ensure the team provides comprehensive assistance and exceptional customer service that aligns with the company's service standards and objectives. Beyond ...
The Customer Experience Manager leads customer experience strategy and continuous improvement ... key business objectives. This position starts at $100K; commensurate of experience + bonus ...
The Customer Experience Manager leads customer experience strategy and continuous improvement ... key business objectives. This position starts at $100K; commensurate of experience + bonus ...
The Customer Experience Manager leads customer experience strategy and continuous improvement ... key business objectives. This position starts at $100K; commensurate of experience + bonus ...
The Customer Experience Manager leads customer experience strategy and continuous improvement ... key business objectives. This position starts at $100K; commensurate of experience + bonus ...
Key Responsibilities * Lead the end-to-end execution of customer projects within the Control Rooms ... Develop and manage project plans, schedules, budgets, risk registers, and communication plans.
Key Responsibilities * Lead the end-to-end execution of customer projects within the Control Rooms ... Develop and manage project plans, schedules, budgets, risk registers, and communication plans.
Key Responsibilities * Lead the end-to-end execution of customer projects within the Control Rooms ... Develop and manage project plans, schedules, budgets, risk registers, and communication plans.
Key Responsibilities * Lead the end-to-end execution of customer projects within the Control Rooms ... Develop and manage project plans, schedules, budgets, risk registers, and communication plans.
Customer Success Manager For Radar Stripe is a financial infrastructure platform for businesses ... Own reporting and performance metrics, lead internal training, and participate in key customer ...
Customer Success Manager For Radar Stripe is a financial infrastructure platform for businesses ... Own reporting and performance metrics, lead internal training, and participate in key customer ...
Key Responsibilities * Lead the end-to-end execution of customer projects within the Control Rooms ... Develop and manage project plans, schedules, budgets, risk registers, and communication plans.
Key Responsibilities * Lead the end-to-end execution of customer projects within the Control Rooms ... Develop and manage project plans, schedules, budgets, risk registers, and communication plans.
Customer Success Account Manager
Atlanta, GA · On-site
$86K - $169K/yr
... Management blood running in your veins ... Do you want to be that key person that helps our more strategic enterprise customers achieving the ...
Customer Success Account Manager
Atlanta, GA · On-site
$86K - $169K/yr
... Management blood running in your veins ... Do you want to be that key person that helps our more strategic enterprise customers achieving the ...
Customer Lifecycle Manager
Atlanta, GA · On-site
Trusted by the wealth management industry for over 15 years, RedBlack supports more than $900 ... Case studies and success stories produced on a consistent cadence across key customer segments
Customer Lifecycle Manager
Atlanta, GA · On-site
Trusted by the wealth management industry for over 15 years, RedBlack supports more than $900 ... Case studies and success stories produced on a consistent cadence across key customer segments
Customer Success Manager
Atlanta, GA · On-site
Manage a portfolio of 30+ accounts across the full customer lifecycle, from implementation handoff ... Conduct regular meetings with key customer stakeholders and deliver executive-level Quarterly ...
Customer Success Manager
Atlanta, GA · On-site
Manage a portfolio of 30+ accounts across the full customer lifecycle, from implementation handoff ... Conduct regular meetings with key customer stakeholders and deliver executive-level Quarterly ...
GM Energy, Head of Customer Success
Atlanta, GA · On-site
$160K - $246K/yr
... your manager}. What You'll Do: * Develop and implement a customer success and CX strategy that improves customer outcomes and supports scalable GM Energy growth. * Define and Develop key customer ...
GM Energy, Head of Customer Success
Atlanta, GA · On-site
$160K - $246K/yr
... your manager}. What You'll Do: * Develop and implement a customer success and CX strategy that improves customer outcomes and supports scalable GM Energy growth. * Define and Develop key customer ...
Manage and align customer expectations while ensuring fulfillment of service commitments * Clarify ... Proven ability to manage key customer relationships in a complex environment * Excellent ...
Manage and align customer expectations while ensuring fulfillment of service commitments * Clarify ... Proven ability to manage key customer relationships in a complex environment * Excellent ...
Pilot Success Manager
Atlanta, GA · On-site
Geotab is seeking a Pilot Success Manager who will focus on the most strategic accounts across ... Act as a trusted advisor to key customer stakeholders. Use pilot data and insights to proactively ...
Pilot Success Manager
Atlanta, GA · On-site
Geotab is seeking a Pilot Success Manager who will focus on the most strategic accounts across ... Act as a trusted advisor to key customer stakeholders. Use pilot data and insights to proactively ...
Build and manage engagement plans for key customer segments, specialties, and affinity groups. * Establish trusted relationships with clinicians, administrators, executives, and other key ...
Build and manage engagement plans for key customer segments, specialties, and affinity groups. * Establish trusted relationships with clinicians, administrators, executives, and other key ...
Build and manage engagement plans for key customer segments, specialties, and affinity groups. * Establish trusted relationships with clinicians, administrators, executives, and other key ...
Build and manage engagement plans for key customer segments, specialties, and affinity groups. * Establish trusted relationships with clinicians, administrators, executives, and other key ...
Build and manage engagement plans for key customer segments, specialties, and affinity groups. * Establish trusted relationships with clinicians, administrators, executives, and other key ...
Build and manage engagement plans for key customer segments, specialties, and affinity groups. * Establish trusted relationships with clinicians, administrators, executives, and other key ...
Build and manage engagement plans for key customer segments, specialties, and affinity groups. * Establish trusted relationships with clinicians, administrators, executives, and other key ...
Build and manage engagement plans for key customer segments, specialties, and affinity groups. * Establish trusted relationships with clinicians, administrators, executives, and other key ...
Key Customer Manager information
What is the difference between Key Customer Manager vs Account Manager?
| Aspect | Key Customer Manager | Account Manager |
|---|---|---|
| Primary Focus | Managing relationships with key clients to ensure retention and growth | Managing a portfolio of client accounts, ensuring satisfaction and sales |
| Required Credentials | Relevant experience in client management, industry-specific knowledge | Sales or customer service background, often with similar certifications |
| Work Environment | Strategic, high-level client interactions, often in B2B settings | Operational, day-to-day client communication, sales-driven |
| Industry Usage | Common in B2B sectors like manufacturing, tech, and services | Widely used across various industries including retail, tech, and finance |
While both roles involve client relationship management, the Key Customer Manager focuses on strategic relationships with key clients to foster long-term growth, whereas the Account Manager handles a broader client portfolio with an emphasis on sales and satisfaction. Understanding these differences helps in choosing the right career path or job search focus.
Customer Service Account Manager
Atlanta, GA • On-site
Swisslog Holding AG
Other
Posted 9 days ago
Job description
Customer Service Account Manager
Where do people love what they do, and being great at what they do?At Swisslog, that’s where! Our teams are the heart of a world-leading Robotics company that’s harnessing the power of technology to shape the future of intralogistics. The result? We’re transforming performance and efficiency for customers across the globe, giving them the vital edge in their markets.
Responsibilities Make an impactAs a trusted partner to our customers, you will take ownership ofTotal Customer Care for a portfolio of strategic accounts, ensuring they maximize the value of their Swisslog solutions. You will serve as the primary advocate for your customers, building strong relationships, identifying growth opportunities, and delivering exceptional service experiences that drive long-term success.In this highly visible role, you will collaborate across teams to strengthen customer partnerships, increase service revenue, and support operational excellence. Your ability to think strategically, solve complex challenges, and make confident decisions will help shape customer outcomes while contributing directly to Swisslog's continued growth and innovation.Success in this role will be measured through customer satisfaction, service business growth, contract performance, and overall account development.
What You\'ll Do:- Drive the implementation of Swisslog's customer service and account growth strategy across assigned customers.
- Build trusted relationships with key customer stakeholders, and ensuring an outstanding customer experience.
- Manage customer support and service contracts throughout their full lifecycle, including design, proposal development, negotiation, renewal, reassessment, and upgrade opportunities.
- Monitor and drive budgeted service revenue targets for assigned accounts, leveraging internal resources and cross-functional partnerships to achieve business goals.
- Identify and develop new service, modernization, and enhancement opportunities within the installed customer base beyond the original project scope.
- Develop a deep understanding of Swisslog's products, solutions, and services to effectively advise customers and uncover opportunities to add value to their operations.
- Proactively identify product quality or performance issues that may impact customer satisfaction, contract profitability, warranty costs, or future business opportunities.
- Support the proposal and sales process by estimating service and support requirements for new customer opportunities.
- Provide consultative guidance to customers, helping them understand how Swisslog innovations can improve performance, efficiency, and business outcomes.
- Partner with internal teams to ensure seamless delivery of services and support, fostering a customer-centric culture across the organization.
- Bachelor's degree in Business, Engineering, Supply Chain, or a related field, or equivalent experience.
- 2+ years of leadership experience.
- 2+ years in customer service, customer success, or service sales, preferably in a technical environment.
- Proficiency with Microsoft Office and SAP.
- Basic understanding of supply chain and logistics operations.
- Experience in warehouse automation, factory automation, material handling, or intralogistics preferred.
- Strong business acumen, including budget, financial, or P&L management experience.
- Excellent communication, customer relationship, and problem-solving skills.