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Manager of Enrollment Services: Job Description

Reports to: Officer of Educational Effectiveness

Classification: Regular, Full-time, Exempt.

Position Summary: This position is responsible for leading the Enrollment team, including Enrollment Counselors (ECs), Student Services Advisors (SSAs), and Enrollment Assistants; maintaining all prospective student and current student enrollment processes; and executing communication plans and reporting for Enrollment/Retention.

Principle Responsibilities:

1. Provide ongoing coaching and leadership to Student Services Advisors (SSA) and Enrollment Counselors (EC) to achieve established enrollment goals, as well as to ensure quality support for prospective and current students.
2. Assist in the development of student retention strategies to increase the overall retention rate consistent with the Seminary’s retention goals and objectives.
3. Work with the Registrar and IT departments to execute basic new student and current student reporting for the advancement of recruitment and retention. Assist in establishing a robust reporting infrastructure for the Enrollment team.
4. Plan recruiting events for Enrollment Counselors and maintain an updated recruiting plan and calendar.
5. Attend recruiting events locally and nationally as needed.
6. Provide oversight and work with Communications team on national conference presence (TGC, CrossCon, etc.)
7. Lead continual enhancements to the visit experience for future students, including the creation of annual or bi-annual Preview Days.
8. Assist Enrollment Counselors, Student Services Advisors, and Enrollment Assistants in day-to-day activities.
9. Review applications for candidates for admission to academic programs.
10. Provide oversight of Academic and Distinguished Scholarships and work with the Financial Aid Coordinator on the awarding of Distinguished Scholarships.
11. Work with the VP of Operations to establish new student and total headcount goals for each semester.
12. Manage Enrollment Management Communication plan for new and current students, including the implementation of new strategies to engage students (texting, video, etc.)
13. Seek out training and development opportunities, both for personal development and staff development, to grow in sales and customer service practices.
14. Serve as a leader on campus in understanding CRM and SIS systems functionalities and capabilities.

Specific Accountabilities:

1. Maintain and distribute bi-weekly enrollment dashboards.

2. Updating EC and SSA manuals.

3. Lead regular SSA and EC team huddles, provide feedback to cabinet team as needed.

4. Maintain and update any forms and processes used by Student Services.

5. Approve PTO and Timecards for enrollment team.

6. Lead and/or provide oversight of all recruitment / student services events, such as New Student Orientation, Preview Nights, student dinners, chapels, hikes, etc.

7. Complete performance evaluations for team members.

8. Manage the team according to approved budget and provide budget information as needed. 1

9. Train new team members during onboarding process.

Qualifications:

1. Bachelor’s degree from a regionally accredited institution is required; preferred graduate studies in theological education in process or completed.

2. Prior customer service and/or management experience is preferred.

3. Work experience in higher education is preferred.

4. Excellent written and oral communication skills.

5. Proficient with MS Office Suite (Word, Outlook, Excel, PowerPoint) and comfortable with learning new systems. Experience in Blackbaud, Keap, Parsey, and DocuSign preferred.

6. Good time management skills in order to meet required timelines.

7. Critical thinking skills, attention to detail, and analytical skills.

8. Ability to work in a high-volume, fast-paced work environment.

9. Excellent planning, organizational, multi-tasking, case-management and follow up skills. 10. Knowledge of Phoenix Seminary educational programs, financial aid requirements, financial policies, plans and options.

11. Commitment to teamwork and servant leadership.

12. Evidence of a commitment to Jesus Christ and alignment with the statement of faith of Phoenix Seminary.

Physical Requirements:

1. Prolonged periods sitting at a desk and working on a computer.

2. Must be able to regularly lift up to 25 pounds and occasionally up to 50 pounds. 3. Must be able to communicate effectively through speech and listening.

Training/Development

Self-initiated study and personal development are both expected and encouraged. As funds are available, this position may annually attend a workshop or seminar to upgrade job skills with approval.