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Kaiser Permanente Call Center Jobs (NOW HIRING)

Kaiser Permanente

Pharmacy Technician

Atlanta, GA · On-site

$22 - $28.32/hr

Works in concert with center administration to ensure effective delivery of pharmacy services ... Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive ...

Kaiser Permanente

Patient Access Representative

Seattle, WA · On-site

$19.75 - $25/hr

  • Medical

... Kaiser Permanente services. Basic Qualifications: Experience * Minimum one (1) year of experience in a business office within a medical care delivery, hospital, insurance or large contact center ...

Kaiser Permanente

Wound Ostomy Continence

Irvine, CA · On-site

$79.25 - $97.47/hr

OC Irvine Medical Center - Enterostomal Thrpy-Hosp Based - 0801 Pay Range: $79.25 - $97.47 / hour Kaiser Permanente strives to offer a market competitive total rewards package and is committed to pay ...

Kaiser Permanente

RN Navigator

Fairburn, GA · On-site

Kaiser Permanente nurses are guided by an integrated nursing model that places patients and families in the center. The Registered Nurse (RN) Navigator practices professional nursing as defined by ...

Kaiser Permanente

Ophthalmic Photographer

Los Angeles, CA · On-site

$37.31 - $41.31/hr

Vermont Medical Offices Schedule Call-in/On-Call Shift Day Salary $37.31 - $41.31 / hour Job Number ... Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive ...

Kaiser Permanente

RN Navigator

Lithonia, GA · On-site

Kaiser Permanente nurses are guided by an integrated nursing model that places patients and families in the center. The Registered Nurse (RN) Navigator practices professional nursing as defined by ...

Kaiser Permanente

RN Navigator

Johns Creek, GA · On-site

Kaiser Permanente nurses are guided by an integrated nursing model that places patients and families in the center. The Registered Nurse (RN) Navigator practices professional nursing as defined by ...

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Kaiser Permanente Call Center information

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How much do kaiser permanente call center jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for kaiser permanente call center in the United States is $20.41, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $25.96 per hour, depending on experience, location, and employer.

What does a Kaiser Permanente call center representative do?

A Kaiser Permanente Call Center representative assists patients and members by answering questions, scheduling appointments, resolving billing or insurance issues, and providing information about Kaiser Permanente services. They serve as the first point of contact for many customers, ensuring their needs are addressed efficiently and professionally. Representatives may also help with prescription refills, connect callers to appropriate medical departments, and provide general support to improve the member experience. Excellent communication and problem-solving skills are essential in this role.

What are the key skills and qualifications needed to thrive as a Kaiser Permanente call center representative, and why are they important?

To thrive as a Kaiser Permanente Call Center Representative, you need strong customer service skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with call center software, electronic health record (EHR) systems, and multi-line phone systems is typically required. Effective communication, patience, and the ability to remain calm under pressure are standout soft skills for this position. These competencies are crucial to ensure efficient patient support, accurate information delivery, and a positive experience for members seeking healthcare assistance.

What are the main challenges faced by employees working in a Kaiser Permanente call center, and how can they be effectively managed?

Employees in a Kaiser Permanente Call Center often face challenges such as managing a high volume of calls, addressing diverse patient inquiries, and handling sensitive health information with empathy and accuracy. To manage these challenges, effective time management, strong communication skills, and the ability to remain calm under pressure are essential. Kaiser Permanente typically provides comprehensive training and ongoing support, fostering a collaborative environment where team members can share best practices and seek assistance when needed.

What is the difference between Kaiser Permanente Call Center vs Kaiser Permanente Customer Service Representative?

AspectKaiser Permanente Call CenterKaiser Permanente Customer Service Representative
Primary RoleHandling inbound calls, scheduling, and providing information to membersAssisting members with inquiries, billing, and account management
Required SkillsCommunication, problem-solving, basic medical knowledgeCustomer service, communication, data entry
Work EnvironmentCall center setting, fast-pacedCall center or office setting, member-focused
CertificationsNone typically required, healthcare knowledge beneficialCustomer service experience, healthcare knowledge optional

Both roles involve working in a call center environment within Kaiser Permanente, focusing on member support. The Call Center role emphasizes handling a variety of inquiries and scheduling, while Customer Service Representatives focus more on billing and account assistance. Both positions require strong communication skills and are essential for member satisfaction in the healthcare industry.

More about Kaiser Permanente Call Center jobs

What cities are hiring for Kaiser Permanente Call Center jobs?

Cities with the most Kaiser Permanente Call Center job openings:

What states have the most Kaiser Permanente Call Center jobs?

States with the most job openings for Kaiser Permanente Call Center jobs include:

What job categories do people searching Kaiser Permanente Call Center jobs look for?

The top searched job categories for Kaiser Permanente Call Center jobs are:

Kaiser Permanente Call Center jobs near you
Infographic showing various Kaiser Permanente Call Center job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $42,460 per year, or $20.4 per hour.

Pharmacy Technician

Kaiser Permanente

Atlanta, GA • On-site

$22 - $28.32/hr

Other

Posted 4 days ago

Job description

Description:
Job Summary:
Under supervision of licensed Pharmacist, performs general clerical and technical duties. Maintains pharmacy services in accordance with departmental policies and standards as well as state regulations. Works in concert with center administration to ensure effective delivery of pharmacy services. Essential Responsibilities:
  • Performs general clerical duties including cash register operation, cash handling, member eligibility verification, bookkeeping, filing and general supply maintenance.
  • Under supervision of a Registered Pharmacist, performs technical duties including entering prescription and allergy data into the computer or typing prescription labels, retrieving medication from shelves, counting and packaging medication, labeling medication, retrieving refill request information from phone and automated systems.
  • Assists with inventory control, purchasing, pharmaceutical returns, return-to-stock, shelf cleanliness, product rotation and maintenance.
  • Serves members in a friendly, courteous and expedient manner which promotes member satisfaction and retention.
  • Works in conjunction with medical records and nursing staff to collect and disseminate prescription related information (e.g. advice slips, refill requests).
  • In conjunction with supervisor or under supervisors direction, orients and instructs new pharmacy personnel regarding department policies and procedures.
  • Participates in patient education programs as appropriate.
  • May have specific clinical pharmacy service responsibilities such as patient enrollment in the service, telecommunication to patients and practitioners, written patient communication, laboratory data retrieval, processing reports (e.g. missed appointments), collecting data for quality improvement projects, maintaining a filing system, and handling administrative office activities.
  • Attends pharmacy education or training programs as appropriate.
Basic Qualifications:
Experience
  • N/A
Education
  • High School Diploma or General Education Development (GED) required.
License, Certification, Registration
  • Pharmacy Technician License (Georgia)
Additional Requirements:
  • Ability to deal pleasantly and effectively with medical staff and patients.
  • Knowledge of basic cash register operations and cash control systems.
  • Demonstrated ability to read and interpret written prescriptions.
  • Ability to work in a repetitive environment.
  • Complete a job specific assessment.
Preferred Qualifications:
  • One (1) year of experience as a pharmacy technician in a hospital or retail setting or one (1) year of experience as a Pharmacy Assistant in a Kaiser Permanente Pharmacy preferred.

Primary Location: Georgia,Atlanta,Glenlake Medical Offices
Scheduled Weekly Hours: 1
Shift: Day
Workdays: Sun, Mon, Tue, Wed, Thu, Fri, Sat
Working Hours Start: 07:00 AM
Working Hours End: 11:00 PM
Job Schedule: Call-in/On-Call
Job Type: Standard
Worker Location: Onsite
Employee Status: Regular
Employee Group/Union Affiliation: GTC|UFCW|Local 1996
Job Level: Individual Contributor
Department: Glenlake Medical Offices - O/P Pharmacy 1st Floor-A/Main - 2808
Pay Range: $22 - $28.32 / hour Kaiser Permanente strives to offer a market competitive total rewards package and is committed to pay equity and transparency. The posted pay range is based on possible base salaries for the role and does not reflect the full value of our total rewards package. Actual base pay determined at offer will be based on labor market data, internal alignment, and a candidate's years of relevant work experience, education, certifications, skills, and geographic location.
Travel: Yes, 100 % of the Time
On-site: Work location is on-site (KP designated office, medical office building or hospital). Worker location must align with Kaiser Permanente's Authorized States policy. Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.

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