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Kaiser Permanente Call Center Jobs (NOW HIRING)

Kaiser Permanente Medical Foundation

$319K - $375K/yr

... Center in Seattle, Washington. Fellowship training is highly preferred, but not required. All ... No hospital-based call. * AI Scribing & Summarization support to cut down charting time by half.

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How much do kaiser permanente call center jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for kaiser permanente call center in the United States is $20.41, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $25.96 per hour, depending on experience, location, and employer.

What does a Kaiser Permanente call center representative do?

A Kaiser Permanente Call Center representative assists patients and members by answering questions, scheduling appointments, resolving billing or insurance issues, and providing information about Kaiser Permanente services. They serve as the first point of contact for many customers, ensuring their needs are addressed efficiently and professionally. Representatives may also help with prescription refills, connect callers to appropriate medical departments, and provide general support to improve the member experience. Excellent communication and problem-solving skills are essential in this role.

What are the key skills and qualifications needed to thrive as a Kaiser Permanente call center representative, and why are they important?

To thrive as a Kaiser Permanente Call Center Representative, you need strong customer service skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with call center software, electronic health record (EHR) systems, and multi-line phone systems is typically required. Effective communication, patience, and the ability to remain calm under pressure are standout soft skills for this position. These competencies are crucial to ensure efficient patient support, accurate information delivery, and a positive experience for members seeking healthcare assistance.

What are the main challenges faced by employees working in a Kaiser Permanente call center, and how can they be effectively managed?

Employees in a Kaiser Permanente Call Center often face challenges such as managing a high volume of calls, addressing diverse patient inquiries, and handling sensitive health information with empathy and accuracy. To manage these challenges, effective time management, strong communication skills, and the ability to remain calm under pressure are essential. Kaiser Permanente typically provides comprehensive training and ongoing support, fostering a collaborative environment where team members can share best practices and seek assistance when needed.

What is the difference between Kaiser Permanente Call Center vs Kaiser Permanente Customer Service Representative?

AspectKaiser Permanente Call CenterKaiser Permanente Customer Service Representative
Primary RoleHandling inbound calls, scheduling, and providing information to membersAssisting members with inquiries, billing, and account management
Required SkillsCommunication, problem-solving, basic medical knowledgeCustomer service, communication, data entry
Work EnvironmentCall center setting, fast-pacedCall center or office setting, member-focused
CertificationsNone typically required, healthcare knowledge beneficialCustomer service experience, healthcare knowledge optional

Both roles involve working in a call center environment within Kaiser Permanente, focusing on member support. The Call Center role emphasizes handling a variety of inquiries and scheduling, while Customer Service Representatives focus more on billing and account assistance. Both positions require strong communication skills and are essential for member satisfaction in the healthcare industry.

More about Kaiser Permanente Call Center jobs

What cities are hiring for Kaiser Permanente Call Center jobs?

Cities with the most Kaiser Permanente Call Center job openings:

What states have the most Kaiser Permanente Call Center jobs?

States with the most job openings for Kaiser Permanente Call Center jobs include:

What job categories do people searching Kaiser Permanente Call Center jobs look for?

The top searched job categories for Kaiser Permanente Call Center jobs are:

Kaiser Permanente Call Center jobs near you
Infographic showing various Kaiser Permanente Call Center job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $42,460 per year, or $20.4 per hour.

Pharmacist - KPWA Contact Center (PRN/Per Diem)

Kaiser Permanente

Renton, WA • On-site

$92.51 - $110.25/hr

Other

Posted 4 days ago

Job description

Description:
Job Summary:
Pharmacists at Kaiser Permanente ensure that patients receive safe, effective, and optimal medication therapy while providing expertise and information to empower patients and prescribers to make informed choices in medication therapy. Pharmacists ensure that pharmacy care is coordinated with the patient care plan.
Essential Responsibilities:
  • Ensures that patients receive safe, effective, and optimal medication therapy by: Interpreting prescription orders; counseling patients using clear and effective communication skills and providing written information as necessary; ensuring patient safety by identifying opportunities to prevent unusual occurrences; consistently performing safety checks when dispensing medications; taking appropriate steps to resolve and report unusual occurrences.
  • Provides medication expertise and information that empowers patients and prescribers to make informed choices in medication therapy by: by using appropriate evidence-based medicine references to form recommendations to patients and providers; clearly communicating rationale around medication therapy selection; evaluating clinical appropriateness of medication therapy; staying current on clinical initiatives and priorities.
  • Ensure efficient and effective pharmacy process workflow and cash handling by: supervising pharmacy assistants, technicians, interns and externs in all aspects of daily pharmacy workflow including the appropriate processing and releasing of prescriptions and customer service; ensuring the proper and safe storage of medications and keep accurate records of such; having working knowledge and competency with cashiering processes and procedures; adhering to Kaiser Permanente Cash Security and Compliance standards.
Basic Qualifications:
Experience
  • Minimum one (1) year of experience working in a pharmacy practice environment using current technology.
Education
  • Bachelors degree in pharmacy or PharmD required.
License, Certification, Registration
  • Pharmacist License (Washington) required at hire
Additional Requirements:
  • Ability to work effectively in a team environment.
  • Ability to prioritize workload effectively.
  • Verbal and written communication skills.
  • Customer service skills.
  • Ability to work quickly and efficiently.
  • Ability to evaluate clinical appropriateness of medication therapy.
  • Knowledge of major medication therapy, drug interactions, and disease states.
  • Ability to evaluate clinical appropriateness of medication therapy.
  • Knowledge of major medication therapy, drug-drug interactions, and disease states.
  • Ability to work effectively in a team environment.
  • May be required to travel to other Kaiser Foundation Health Plan of Washington locations as needed.
Preferred Qualifications:
  • Three (3) years of experience working in a pharmacy practice environment using current technology.
  • Experience interacting with an interdisciplinary team including physicians.

Primary Location: Washington,Renton,Renton Administration - Adams
Scheduled Weekly Hours: 1
Shift: Variable
Workdays: Sun, Mon, Tue, Wed, Thu, Fri, Sat
Working Hours Start: 06:30 AM
Working Hours End: 11:00 PM
Job Schedule: Part-time
Job Type: Standard
Worker Location: Onsite
Employee Status: Temporary
Employee Group/Union Affiliation: J07|UFCW|Local 3000
Job Level: Individual Contributor
Department: Renton Admin Adam - Central Fill Call Center - 1130
Pay Range: $92.51 - $110.25 / hour Kaiser Permanente strives to offer a market competitive total rewards package and is committed to pay equity and transparency. The posted pay range is based on possible base salaries for the role and does not reflect the full value of our total rewards package. Actual base pay determined at offer will be based on labor market data, internal alignment, and a candidate's years of relevant work experience, education, certifications, skills, and geographic location.
Travel: No
On-site: Work location is on-site (KP designated office, medical office building or hospital). Worker location must align with Kaiser Permanente's Authorized States policy. Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.

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