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Kaiser Permanente Call Center Jobs (NOW HIRING)

Kaiser Permanente

RN Navigator

Atlanta, GA · On-site

$47.37/hr

Kaiser Permanente nurses are guided by an integrated nursing model that places patients and families in the center. The Registered Nurse (RN) Navigator practices professional nursing as defined by ...

Kaiser Permanente

RN Navigator

Atlanta, GA · On-site

$47.37/hr

Kaiser Permanente nurses are guided by an integrated nursing model that places patients and families in the center. The Registered Nurse (RN) Navigator practices professional nursing as defined by ...

Kaiser Permanente

RN Navigator Float

Atlanta, GA · On-site

$47.37/hr

Kaiser Permanente nurses are guided by an integrated nursing model that places patients and families in the center. The Registered Nurse (RN) Navigator practices professional nursing as defined by ...

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How much do kaiser permanente call center jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for kaiser permanente call center in the United States is $20.41, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $25.96 per hour, depending on experience, location, and employer.

What is the highest paying call center job?

In call centers, supervisory or managerial roles such as Call Center Manager or Operations Manager typically offer the highest salaries. These positions require leadership skills, experience, and often involve overseeing staff and processes, resulting in higher compensation compared to entry-level customer service roles.

Why are people leaving Kaiser Permanente?

Employees in Kaiser Permanente call center roles may leave due to factors such as workload, shift schedules, limited advancement opportunities, or compensation concerns. High turnover is common in customer service positions across healthcare organizations, often driven by job stress and work-life balance issues.

What is the difference between Kaiser Permanente Call Center vs Kaiser Permanente Customer Service Representative?

AspectKaiser Permanente Call CenterKaiser Permanente Customer Service Representative
Primary RoleHandling inbound calls, scheduling, and providing information to membersAssisting members with inquiries, billing, and account management
Required SkillsCommunication, problem-solving, basic medical knowledgeCustomer service, communication, data entry
Work EnvironmentCall center setting, fast-pacedCall center or office setting, member-focused
CertificationsNone typically required, healthcare knowledge beneficialCustomer service experience, healthcare knowledge optional

Both roles involve working in a call center environment within Kaiser Permanente, focusing on member support. The Call Center role emphasizes handling a variety of inquiries and scheduling, while Customer Service Representatives focus more on billing and account assistance. Both positions require strong communication skills and are essential for member satisfaction in the healthcare industry.

How do on call positions work at Kaiser?

In a Kaiser Permanente call center, on-call positions typically involve working flexible hours where employees are called in as needed to handle patient inquiries and support services. These roles often require availability outside regular shifts and may include rotating schedules or on-call shifts, with compensation based on hours worked and adherence to company policies.

What are the key skills and qualifications needed to thrive as a Kaiser Permanente Call Center Representative, and why are they important?

To thrive as a Kaiser Permanente Call Center Representative, you need strong customer service skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with call center software, electronic health record (EHR) systems, and multi-line phone systems is typically required. Effective communication, patience, and the ability to remain calm under pressure are standout soft skills for this position. These competencies are crucial to ensure efficient patient support, accurate information delivery, and a positive experience for members seeking healthcare assistance.

How hard is it to get hired by Kaiser?

Getting hired as a Kaiser Permanente call center representative typically requires a high school diploma or equivalent, good communication skills, and customer service experience. The application process involves submitting an online application, passing assessments, and completing interviews, with competition varying based on location and position availability.

What does a Kaiser Permanente Call Center representative do?

A Kaiser Permanente Call Center representative assists patients and members by answering questions, scheduling appointments, resolving billing or insurance issues, and providing information about Kaiser Permanente services. They serve as the first point of contact for many customers, ensuring their needs are addressed efficiently and professionally. Representatives may also help with prescription refills, connect callers to appropriate medical departments, and provide general support to improve the member experience. Excellent communication and problem-solving skills are essential in this role.

What are the main challenges faced by employees working in a Kaiser Permanente Call Center, and how can they be effectively managed?

Employees in a Kaiser Permanente Call Center often face challenges such as managing a high volume of calls, addressing diverse patient inquiries, and handling sensitive health information with empathy and accuracy. To manage these challenges, effective time management, strong communication skills, and the ability to remain calm under pressure are essential. Kaiser Permanente typically provides comprehensive training and ongoing support, fostering a collaborative environment where team members can share best practices and seek assistance when needed.
More about Kaiser Permanente Call Center jobs
What cities are hiring for Kaiser Permanente Call Center jobs? Cities with the most Kaiser Permanente Call Center job openings:
What states have the most Kaiser Permanente Call Center jobs? States with the most job openings for Kaiser Permanente Call Center jobs include:
What job categories do people searching Kaiser Permanente Call Center jobs look for? The top searched job categories for Kaiser Permanente Call Center jobs are:
Kaiser Permanente Call Center jobs near you
Infographic showing various Kaiser Permanente Call Center job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 79% Full Time, 13% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $42,460 per year, or $20.4 per hour.

Pediatrics Intensivist in Oakland, CA | The Permanente Medical Group

The Permanente Medical Group, Inc.-Kaiser Permanente

Oakland, CA

$339K - $350K/yr

Other

Medical, Dental, Vision, Life, Retirement

Posted 21 days ago

Job description

Pediatric Cardiac Intensivist Openings at Kaiser Permanente - Oakland

Exciting opportunity to develop and lead high-impact Pediatric Cardiac Intensive Care

About Kaiser Oakland’s Pediatric Heart Center

Established in 2018, the Pediatric Cardiac Surgical Program at Kaiser Oakland Medical Center provides multifaceted cardiac care supported by a strong partnership with Lucile Packard Children’s Hospital Stanford. Our combined Pediatric Heart Center team includes experienced cardiac surgeons, cardiac intensivists, pediatric intensivists, pediatric cardiac electrophysiologists, advanced cardiac imaging experts, transesophageal echocardiography, pediatric cardiac interventionalists, cardiovascular genetics, experienced critical care nursing, pediatric perfusionists, and more.

As the designated Kaiser Permanente Medical center responsible for pediatric cardiac surgical and interventional cardiac care to all of Kaiser Permanente’s 4.6 million Northern California patient population, we are expanding our clinical team and seeking skilled cardiac intensivists to help shape and further develop our cardiac intensive care program. Ideal candidates will bring strong collaboration, leadership, clinical, and interpersonal skills to thrive in a dynamic, multidisciplinary environment. Opportunities exist to pursue individual interests in clinical research, quality improvement, and leadership.

We are recruiting two Cardiac Intensivist positions:

1. Medical Director of the Pediatric Cardiac ICU

2. Staff Pediatric Cardiac Intensivist

The Pediatric Cardiac ICU Director will work closely with Kaiser Permanente Pediatric Heart Center leadership and Pediatric ICU staff and leadership to advance our growing program.

Role & Responsibilities for both positions include:

1. Inpatient care of pediatric cardiac surgical, interventional cardiology, and congenital heart disease patients within the pediatric intensive care at Kaiser Oakland Medical Center.

2. Active participation in a collaborative, interdisciplinary congenital heart program.

3. Depending on training background and board certifications, and skillsets, responsibilities may also include:
Inpatient/Outpatient pediatric cardiology clinical care
Pediatric ICU (PICU) coverage

Qualifications:
Board Certification or Eligibility in Pediatric Cardiology and/or Pediatric Critical Care
Dual board certification in Pediatric Cardiology and Pediatric Critical Care preferred

Cardiac intensive care training and experience required

Eligibility for a California medical license (or currently licensed in CA)
EXTRAORDINARY BENEFITS

  • Base Salary Range for this position: $339,539.00 to $350,040.00
  • Reduced schedules (with pro-rated compensation) may be available
  • Some incentive opportunities are estimates based on potential premium pay
  • Competitive benefits, including medical/dental/vision
  • Interest-free home loan program up to $250,000 (approval required)
  • Relocation assistance up to $10,000 (approval required)
  • PSLF-eligible employer
  • Malpractice and tail coverage
  • Life insurance and optional long-term care insurance
  • Paid holidays, sick leave, and education leave
  • Shareholder track with three retirement plans (including pension and 401(k)

A FEW REASONS TO CONSIDER A PRACTICE WITH TPMG

  • Work?life balance–focused practice, including flexible schedules and unmatched practice support
  • Freedom to focus on clinical care without overhead, billing, or RVUs
  • Physician-led medical group with leadership development pathways
  • Strong organizational commitment to equity, inclusion, and physician wellness
  • Opportunities for research, teaching, mentorship, and community engagement
  • Outstanding EMR (Epic)
  • Comprehensive Physician Health & Wellness Program

For more information regarding practicing with TPMG and to apply, please visit: https://northerncalifornia.permanente.org/jobs/type/pediatrics?subspecialty=cardiology

We are an equal opportunity employer | VEVRAA Federal Contractor

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