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Junior Technical Support Analyst Remote Jobs in Charlotte, NC

Ignite Retail Technology

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Tech Support Analyst II

Charlotte, NC · Remote

Technical Support Analyst II Type: Full-Time, Remote Ignite Retail Technology is hiring a Technical Support Analyst II to operate at the front line of our retail technology platform. This role is for ...

Acxiom

Decision Support Analyst (Remote)

Concord, NC · Remote

Provides data, analysis and recommendations to support multiple technical operations and ensure ... This position is not located in the aforementioned locations but applications for remote work may ...

DivIHN

SAP EDI Analyst (Remote)

Charlotte, NC · On-site +1

SAP EDI Analyst (Remote) Location: Remote - Candidates local to Corning, NY or Charlotte, NC ... support requirements and coordinate with technical teams as needed Qualifications Education ...

REW Technology

NSX Consultant Role

Concord, NC · Remote

Mentor junior technical consultants and provide guidance on troubleshooting and optimization ... support parts of the hiring process, such as reviewing applications, analyzing resumes, or ...

Ardurra Group, Inc.

GIS Analyst II

Charlotte, NC · On-site +1

Provide technical support to project managers, engineers, planners, and scientists, integrating GIS ... Train and mentor junior staff on GIS tools, workflows, and data management practices.  * Conduct ...

Ardurra

GIS Analyst II

Charlotte, NC · On-site +1

Provide technical support to project managers, engineers, planners, and scientists, integrating GIS ... Train and mentor junior staff on GIS tools, workflows, and data management practices. * Conduct ...

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How much do junior technical support analyst remote jobs pay per hour?

As of May 28, 2026, the average hourly pay for junior technical support analyst remote in Charlotte, NC is $31.37, according to ZipRecruiter salary data. Most workers in this role earn between $22.55 and $34.52 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Junior Technical Support Analyst Remote, and why are they important?

To thrive as a Junior Technical Support Analyst Remote, you need a solid understanding of computer systems, troubleshooting, and basic networking, often supported by a relevant degree or technical certification. Familiarity with ticketing systems like Zendesk, remote desktop tools, and knowledge of operating systems such as Windows or macOS is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and resolve technical issues. These competencies are essential to deliver timely technical support and maintain customer satisfaction in a remote work environment.

How does a Junior Technical Support Analyst typically collaborate with other teams in a remote environment?

As a Junior Technical Support Analyst working remotely, you'll frequently collaborate with cross-functional teams such as engineering, product management, and customer service through digital channels like email, chat, and video calls. Effective communication and documentation are essential, as you'll often need to escalate complex issues or relay customer feedback to the appropriate team. Regular virtual meetings and shared task management tools help ensure everyone stays aligned and support requests are resolved efficiently. This collaborative structure not only enhances problem-solving but also provides valuable learning opportunities from more experienced colleagues.

What does a Junior Technical Support Analyst do, especially in a remote role?

A Junior Technical Support Analyst provides first-level support for users experiencing technical issues with software, hardware, or network systems. In a remote role, they primarily communicate with clients or employees through email, chat, or phone to troubleshoot problems, guide users through solutions, and escalate complex issues to senior team members. They also document issues, maintain support records, and may assist with basic system updates or installations, all while working from a remote location. This role requires good communication skills, problem-solving abilities, and a basic understanding of IT systems.

What is the difference between Junior Technical Support Analyst Remote vs Technical Support Specialist Remote?

AspectJunior Technical Support Analyst RemoteTechnical Support Specialist Remote
Required CredentialsAssociate degree or equivalent, basic technical knowledgeHigh school diploma or equivalent, some technical training
Work EnvironmentRemote, entry-level support rolesRemote, customer-focused technical support
Employer & Industry UsageIT companies, tech support firms, software providersIT services, hardware vendors, software companies

The Junior Technical Support Analyst Remote typically requires foundational technical skills and an entry-level certification, focusing on troubleshooting and customer support. The Technical Support Specialist Remote may have similar credentials but often emphasizes customer service and product knowledge. Both roles are remote and common in tech industries, but the analyst role may involve more technical diagnostics, while the specialist focuses on customer interaction.

What are the most commonly searched types of Technical Support Analyst Remote jobs in Charlotte, NC? The most popular types of Technical Support Analyst Remote jobs in Charlotte, NC are:
What are popular job titles related to Junior Technical Support Analyst Remote jobs in Charlotte, NC? For Junior Technical Support Analyst Remote jobs in Charlotte, NC, the most frequently searched job titles are:
What job categories do people searching Junior Technical Support Analyst Remote jobs in Charlotte, NC look for? The top searched job categories for Junior Technical Support Analyst Remote jobs in Charlotte, NC are:
What cities near Charlotte, NC are hiring for Junior Technical Support Analyst Remote jobs? Cities near Charlotte, NC with the most Junior Technical Support Analyst Remote job openings:
Junior Technical Support Analyst Remote jobs near you
Tech Support Analyst II

Tech Support Analyst II

Ignite Retail Technology

Charlotte, NC • Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 25 days ago

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Job description

Technical Support Analyst II

Type: Full-Time, Remote


Ignite Retail Technology is hiring a Technical Support Analyst II to operate at the front line of our retail technology platform. This role is for technically capable support professionals who can own issues end-to-end, work directly with customers, and resolve real-world problems across POS, networking, databases, and integrated vendor systems. Tech Support Analysts are expected to think critically, act decisively, and deliver outcomes, not just triage tickets.


What You’ll Do

  • Own customer support cases from intake through resolution via phone, email, and ticketing systems
  • Troubleshoot moderately complex software, hardware, electronic point-of-sale (EPOS), and network issues
  • Remote into customer environments using SSH to diagnose and resolve issues in real time
  • Build and configure Linux based Loyalty Servers (Traffic Cops), pull and analyze logs, and document findings clearly
  • Assist with Tier I escalations and collaborate with senior support and QA when needed
  • Test EPOS transactions and reproduce customer issues in lab environments
  • Write clear, complete service tickets and knowledge-base articles
  • Open and coordinate tickets with integrated vendors
  • Identify critical issues and escalate appropriately to on-call, leads, or management
  • Maintain accurate documentation for repeatable support processes


What We’re Looking For

  • 3+ years supporting IT or technical software in a customer-facing role
  • Strong troubleshooting instincts across software, hardware, and networks
  • Comfortable working independently while knowing when to escalate
  • Experience with EPOS systems and transaction testing
  • Familiarity with APIs, logs, and system integrations
  • Strong written and verbal communication skills
  • Ability to prioritize multiple active issues in a fast-paced environment
  • High ownership, accountability, and follow-through


Preferred Experience & Certifications

  • Retail or payments ecosystem experience
  • Linux administration fundamentals, Linux+ or LPI
  • Intermediate networking experience. Networking experience, Network+ or similar


Role Requirements

  • Full-time, remote position in Charlotte, NC area
  • Strong attendance and punctuality
  • Self-motivated, reliable, and customer-focused


Why Ignite

At Ignite Retail Technology, we build and support the most intelligent retail technology platform on the planet. Our team members are trusted operators, empowered to act, expected to deliver, and supported by a team that values solving issues fully.

Company Description

About Ignite Retail Technology:
Ignite Retail Technology is a locally owned and operated company based out of Twin Falls, Idaho. Over the past 23 years, our business has grown to be a national leader in developing and managing customer rewards programs across the country. We build business solutions that make retail operators smarter and more profitable while helping them anticipate and meet their customers' growing needs. With more than 21 years of experience, we're recognized as the market leader in building customer rewards programs that generate brand loyalty, build repeat store visits, and increase bottom-line sales.
Ignite Retail Technology recognizes that businesses must be prepared to pivot to meet their customer base's changing needs to succeed in today's competitive retail environment. We are here to provide out retail clients with cutting-edge products and services they need to serve their customers.
As a company, we have high expectations of each other and work as a cohesive team to provide excellent customer service and support to our clients. We are a family that cares for and supports each other.