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Junior Service Desk Analyst Jobs in Racine, WI (NOW HIRING)

ATIA Ltd

Social Media Engineer

Milwaukee, WI

Document Management System (DMS), * 6. Service Desk Plus (SDP), * 7.Service Management Systems (SMS ... Demonstrable social networking experience and social analytics tools knowledge * Knowledge of ...

ADVENT

Help Desk Support Technician

Wauwatosa, WI

$56K - $84K/yr

Monitor and work within inbound service requests (tickets), answering incoming Help Desk calls, and escalate issue as necessary to ensure user's downtime due to technology issues is limited * Analyze ...

ADVENT

Help Desk Support Technician

Wauwatosa, WI · On-site

$56K - $83K/yr

Monitor and work within inbound service requests (tickets), answering incoming Help Desk calls, and escalate issue as necessary to ensure user's downtime due to technology issues is limited * Analyze ...

ADVENT

Help Desk Support Technician

Milwaukee, WI · On-site

$56K - $84K/yr

Monitor and work within inbound service requests (tickets), answering incoming Help Desk calls, and escalate issue as necessary to ensure user's downtime due to technology issues is limited * Analyze ...

Johnson Controls

Senior Pricing Analyst

Milwaukee, WI · On-site

$85K - $117K/yr

Backed by advanced technology, lifecycle services and an industry-leading field organization, we ... Guide and mentor junior pricing analysts, sharing best practices and strengthening team capability.

Johnson Controls

Senior Pricing Analyst

Milwaukee, WI · On-site

$85K - $117K/yr

Backed by advanced technology, lifecycle services and an industry-leading field organization, we ... Guide and mentor junior pricing analysts, sharing best practices and strengthening team capability.

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Junior Service Desk Analyst information

See Racine, WI salary details

$14

$30

$50

How much do junior service desk analyst jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for junior service desk analyst in Racine, WI is $30.11, according to ZipRecruiter salary data. Most workers in this role earn between $21.63 and $33.12 per hour, depending on experience, location, and employer.

What is the difference between Junior Service Desk Analyst vs Service Desk Technician?

AspectJunior Service Desk AnalystService Desk Technician
CertificationsBasic IT certifications (e.g., CompTIA A+)Similar certifications, often the same or higher
Work EnvironmentHelp desk, remote support, entry-level IT supportHelp desk, on-site or remote support roles
Employer & Industry UsageCommon in IT support teams across various industriesUsed interchangeably in many organizations for entry-level support roles

The Junior Service Desk Analyst and Service Desk Technician roles are similar, often requiring comparable certifications and working in help desk environments. The main difference lies in terminology preference; both serve as entry-level support positions focused on resolving user issues and maintaining IT services.

What cities near Racine, WI are hiring for Junior Service Desk Analyst jobs? Cities near Racine, WI with the most Junior Service Desk Analyst job openings:
Junior Service Desk Analyst jobs near you
Infographic showing various Junior Service Desk Analyst job openings in Racine, WI as of June 2026, with employment types broken down into 96% Full Time, 1% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $62,639 per year, or $30.1 per hour.

Service Desk Support Manager

Trusted Fraternal Life

Milwaukee, WI

Full-time

Posted 20 days ago

Job description

Service Desk Support Manager
Role Summary
The Service Desk Support Manager oversees the technical support team that provides assistance to employees or sales agents facing issues with hardware, software or other computer-related services. This role requires technical expertise and strong leadership skills to effectively manage a team and ensure high customer satisfaction.
The Service Desk Support Manager is responsible delivering high-quality support to business partners and clients, both in person and remotely. This role requires an in-depth understanding of computer hardware and software, enabling the diagnosis and resolution of more complex technical issues. This role may also be responsible for providing in-depth training, managing system configurations, performing system upgrades, and assisting with IT infrastructure maintenance. The Service Desk Support Manager ensures that all technical issues are addressed promptly and efficiently, ensuring minimal disruption to business operations.
Responsibilities
  • Facilitates change management discussions.
  • Oversees the Support Technician team by managing workloads, monitoring performance, providing coaching and feedback, and ensuring service levels and quality standards are met.
  • Implements service desk policies, procedures, and best practices.
  • Assists with managing relationships with vendors for software or hardware support.
  • Monitoring and reporting on service desk performance metrics
  • Audits service desk tickets to ensure adherence to standards.
  • Responds to and manages more complex client support queries, troubleshooting hardware, software, and network-related issues.
  • Provides expert-level support in person, over the phone, or via remote access, with an emphasis on resolving issues in a timely manner.
  • Diagnoses and troubleshoots issues with computer software, peripherals, hardware, and network systems.
  • Utilizes diagnostic tools and troubleshooting techniques to identify the root causes of issues, including system crashes and connectivity problems.
  • Provides problem-solving support and guides clients through in-depth technical solutions.
  • Delivers training on advanced technical topics, including system configuration, software updates, and efficient usage of IT resources.
  • Installs, configures, and upgrades hardware and software systems to maintain optimal performance.
  • Collaborates with other IT teams to escalate unresolved or high-priority issues.
  • Completes support tickets, ensuring issues are tracked, documented, and resolved within set timeframes.
  • Develops and maintains documentation for troubleshooting procedures, software installations, and system configurations.
  • Participates in continuous improvement efforts to streamline support processes and enhance user experience.
  • Other duties as assigned.
Qualifications amp; Skills
  • Post-Secondary Degree in Information Systems or equivalent experience in related field.
  • 7+ years working in information technology operations is preferred.
  • Experience with managing IT service desk operations is preferred.
  • Working knowledge of and hands-on experience with IT Asset Management (ITAM), IT Service Management (ITSM), and IT Infrastructure Library (ITIL) frameworks, including the application of best practices to support service delivery, incident management, and continuous improvement initiatives.
  • Analytical and problem-solving skills; ability to troubleshoot computer problems.
  • Self-starter with excellent teamwork skills and an innate sense of urgency.
  • Proficient in service desk software, remote access tools, and ITSM platforms.
  • Exceptional analytical and problem-solving abilities, with experience handling complex technical issues.
  • Ability to work under pressure and manage multiple priorities, ensuring timely resolution of client requests.
  • Strong interpersonal and communication skills, with the ability to explain technical concepts to non-technical users.
About Trusted Fraternal Life
Trusted Fraternal Life’s purpose is to serve communities, provide financial security, and enhance quality of Life. Its vision is to be the innovative leader in fraternal partnerships and consolidation, while growing existing business, and engaging more people to enjoy financially secure, purposeful lives. Created in March 2024 by Trusted Fraternal Life, Trusted Fraternal Life is committed to building the NextGen fraternal benefit society. The organization’s financial strength rating was upgraded to an A with a stable outlook in 2024 by the Kroll Bond Rating Agency and it has been recognized as a Top Workplace eleven years in a row. The Trusted Fraternal Life family of brands includes Trusted Fraternal Life, Degree of Honor, Woman’s Life and Catholic United Financial.
Our Mission...
Trusted Fraternal Life's purpose is to facilitate consolidation in the fraternal sector, while preserving unique identities and traditions, and achieving the necessary scale to be relevant, to compete, and to grow.
Our vision is to be an innovative leader in fraternal partnerships, while growing our existing business and engaging more people to enjoy financially secure, purposeful lives.
Trusted Fraternal Life serves as the cornerstone to a family of fraternal brands. We celebrate the unique missions and traditions that each brand brings to the family, while providing financial strength, advanced technology, and additional products to the brands of Trusted Fraternal Life

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