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Junior It Support Specialist Jobs in Green Bay, WI

Oconto County (WI)

IT Support Technician

Oconto, WI · On-site

$25.37/hr

Provides help desk support. Assists Senior Client Tech in technology assessment pertaining to ... Supplemental Information LANGUAGE SKILLS Knowledge of data communications technology. Knowledge of ...

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Junior It Support Specialist information

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$33.6K

$67.3K

$108.5K

How much do junior it support specialist jobs pay per year?

As of May 27, 2026, the average yearly pay for junior it support specialist in Green Bay, WI is $67,344.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,200.00 and $91,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Junior IT Support Specialist, and why are they important?

To thrive as a Junior IT Support Specialist, you need a solid grasp of computer hardware, software troubleshooting, networking basics, and typically an associate’s degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and Windows/Mac OS environments is commonly required. Strong communication, patience, and problem-solving abilities help you deliver effective support to end-users. These skills ensure timely resolution of technical issues, minimize downtime, and provide a positive user experience.

What are some common challenges faced by Junior IT Support Specialists in their first year on the job?

Junior IT Support Specialists often encounter challenges such as managing a high volume of support tickets, learning to diagnose unfamiliar technical issues quickly, and adapting to varied user skill levels when providing assistance. Additionally, they may need to balance ongoing training with daily responsibilities and become familiar with internal systems and documentation protocols. Overcoming these challenges is key to building confidence and efficiency in the role, and most organizations provide mentorship and structured onboarding to help new team members succeed.

What does a Junior IT Support Specialist do?

A Junior IT Support Specialist provides technical assistance and support to users experiencing issues with computer systems, software, or hardware. They typically handle tasks such as troubleshooting problems, installing and configuring software, and maintaining equipment. This entry-level role often involves responding to help desk tickets, guiding users through solutions, and escalating more complex issues to senior staff. Junior IT Support Specialists play a crucial role in ensuring the smooth operation of an organization's IT infrastructure.

What is the difference between Junior It Support Specialist vs Help Desk Technician?

AspectJunior It Support SpecialistHelp Desk Technician
Required CertificationsCompTIA A+, Network+ (often)CompTIA A+, HDI certifications (common)
Work EnvironmentCorporate, IT departments, tech support teamsHelp desks, call centers, remote support
Employer & Industry UsageIT companies, large organizationsIT service providers, internal support teams
Common Search & ComparisonYesYes

The Junior It Support Specialist and Help Desk Technician roles often overlap in certifications and work environments, focusing on troubleshooting and user support. The main difference lies in scope: Junior It Support Specialists may handle more technical tasks and hardware issues, while Help Desk Technicians primarily provide remote support and customer service. Both roles serve as entry points into IT support careers, with similar skills and employer usage.

What are the most commonly searched types of It Support Specialist jobs in Green Bay, WI? The most popular types of It Support Specialist jobs in Green Bay, WI are:
What job categories do people searching Junior It Support Specialist jobs in Green Bay, WI look for? The top searched job categories for Junior It Support Specialist jobs in Green Bay, WI are:
Junior It Support Specialist jobs near you
IT Cybersecurity and Support Intern

IT Cybersecurity and Support Intern

Burger Boat Company

Manitowoc, WI • On-site

$14.50 - $19.25/hr

Other

This job post has expired today. Applications are no longer accepted.

Job description

POSITION SUMMARY:


The IT Cybersecurity & Support Intern will support the IT department’s daily operations with a focus on documentation, infrastructure support, cybersecurity monitoring assistance, and compliance readiness activities. This junior-level internship is designed for students seeking hands-on experience in enterprise IT environments, cybersecurity fundamentals, and structured compliance frameworks such as CMMC Level 2.


ESSENTIAL JOB FUNCTIONS:

  1. Assist with installation, movement, removal, and setup of IT equipment.
  2. Support installation, configuration, testing, and upgrade of software applications.
  3. Provide basic IT support to end users under supervision.
  4. Document existing IT policies, procedures, and work instructions.
  5. Create and update network and facilities drawings and diagrams.
  6. Support cybersecurity alert monitoring and incident documentation.
  7. Assist with CMMC Level 2 compliance documentation and evidence collection.
  8. Perform other IT-related duties as assigned


POSITION IN ORGANIZATION:


This position reports directly to the IT Administrator and has no direct reports, but demonstrates confidence, awareness, the ability to influence without authority to achieve successful outcomes regardless of reporting structures.


DECISION MAKING:


Exercise judgment consistent with Burger’s mission, vision, and code of business conduct regularly and continuously. Assumes responsibility for decisions, consequences, and results.




COMMUNICATION:


Must demonstrate great verbal and written communication skills, including the ability to listen, talk, and teach. Demonstrate an all-pervasive positive attitude and approach to obstacles. Possess the ability to communicate professionally and effectively with clients, employees, vendors, etc. Identifies and escalates issues and obstacles in a timely manner with recommendations on how to overcome and move forward.


EDUCATION:

Currently pursuing an Associate’s or bachelor’s degree in IT, Cybersecurity, Computer Science, or related field (junior-level preferred).


EXPERIENCE:


Basic understanding of computer hardware, Windows OS, networking fundamentals, and cybersecurity concepts.

Strong attention to detail and ability to handle confidential information responsibly.


PREFERED EXPERIENCE:

Prior IT support or internship experience.

Familiarity with Microsoft 365, Active Directory, or ticketing systems.

Exposure to NIST, CMMC, or other compliance frameworks


PHYSICAL REQUIREMENTS:


Frequent seated position for extended periods of time while operating a computer. Will occasionally need to walk/stand for longer periods for company events and tours.


GENERAL STATEMENT:


This description is a general statement of required major duties and responsibilities performed on a regular and continuous basis. As a highly organized and capable administrative and functional support professional, other duty may be assigned if the need arises.


1st shift schedule similar to 7:30am-4:00pm with some flexibility