Title: Senior Client Support Engineer
Location: Nashville, TN ( w/ occasional travel )
Duration: 6-Month W2 Contract
Compensation: $35-37/hr
Work Requirements: US Citizen, GC Holders
The Senior Client Support Engineer role will provide support for end users by troubleshooting hardware, software, mobile devices, printers, phones, conference room technology, and other office equipment. Resolve technical issues received, assist with user moves and equipment deployments, manage account access, and collaborate with other IT teams to ensure timely issue resolution and ongoing support.
Key Responsibilities:
- Provide phone, remote, and onsite technical support for hardware, software, and user account issues.
- Resolve incidents and service requests, escalating or routing issues when appropriate.
- Install, configure, and support desktops, laptops, printers, mobile devices, IP phones, and audio/visual equipment.
- Assist with user onboarding, equipment moves, and asset lifecycle activities.
- Create and maintain technical documentation and identify recurring issues to improve support processes.
- Coordinate help desk projects, mentor junior technicians, and partner with internal IT teams to support business operations.
- Leverage scripting and automation to improve efficiency and support continuous process improvements.
Qualifications:
- Strong customer service and advanced troubleshooting skills in Microsoft Windows environments.
- Experience with Active Directory, Azure AD, Microsoft 365/Exchange Online, SCCM, Intune, PowerShell, and endpoint management.
- Knowledge of networking fundamentals (DNS, DHCP, IP networking), virtualization (Hyper-V), Outlook, browsers, and Apple/Android mobile devices.
- Excellent communication, documentation, and multitasking skills in a fast-paced support environment.
- Associate's degree required; Bachelor's degree preferred (or equivalent experience). A+, Network+, and Microsoft Azure certifications are a plus.
Our benefits package includes:
- Comprehensive medical benefits
About INSPYR Solutions
Technology is our focus and quality is our commitment. As a leading expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our tailored offerings include a wide variety of professional services, project solutions, managed services, and talent resources, all bolstered by our strategic partnerships with cutting-edge technology services. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at www.inspyrsolutions.com.
INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
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