Jr Program Analyst Jobs in Severn, MD (NOW HIRING)

Description

Leading with our people, Digital Consultants' mission is to deliver the highest level of professional solutions while being a trusted partner and advisor to our customers. With a culture of practicality, opportunity, and creativity, we remain dedicated to being honest, trustworthy, respectful, and ethical in everything we do.?We are a certified SBA 8(a) small, disadvantaged business that supports multiple IT customers within the Federal, civilian, and private sectors. Digital Consultants also offers our employees growth opportunities, competitive wages, and a full benefits package. Our founding principles, Fairness and Common Sense, make working here more than a job; it's the Digital family.

Digital Consultants seeks one Junior Network Administrator to provide on-site Local Area Network, system administration, patching, data center, and escalated help desk support to the Naval Medical Leader and Professional Development Command (NMLPDC). The role focuses on configuring, installing, troubleshooting, and monitoring LAN electronics; supporting server and recovery activities; and assisting the Senior Network Administrator in maintaining reliable network operations.

Duties to include: 

• Assist the Senior Network Administrator with daily network, server, and data center operations. 
• Configure, install, troubleshoot, and monitor Local Area Network electronics and associated connectivity. 
• Support maintenance and improvement of network components to help sustain high availability for users and equipment. 
• Perform system administration activities under established procedures and senior technical direction. 
• Support data recovery activities and help verify restoration of systems and services. 
• Install approved software, operating system updates, security patches, and configuration changes. 
• Monitor LAN and system performance, identify potential problems, and escalate complex or mission-impacting issues to the Senior Network Administrator. 
• Provide help desk support for incidents that cannot be resolved at lower tiers and support both local and remote users. 
• Coordinate with Helpdesk Technicians, Mac Engineers, network services, software systems, application teams, and Government personnel to restore service. 
• Maintain accurate technical, patching, configuration, inventory, and incident documentation. 
• Follow approved cybersecurity, change-management, configuration-management, and customer-service procedures while performing all support activities. 

Requirements

• Working knowledge of Local Area Network electronics, network monitoring, connectivity troubleshooting, and enterprise infrastructure support. 
• Experience configuring, installing, troubleshooting, and monitoring network devices and related systems. 
• Knowledge of system administration, software installation, patch management, security updates, and data recovery support. 
• Ability to resolve escalated help desk issues and provide support to local and remote users. 
• Strong analytical, documentation, customer-service, oral communication, and written communication skills. 
• Ability to work under senior technical direction, prioritize multiple assignments, and coordinate effectively with technical teams and Government personnel. 
• Clearance: Active Secret security clearance required. 
• Certifications: CompTIA Security+ or an equivalent certification required before accessing the network. 
• Education: Associate degree in IT or related discipline; two additional years of relevant experience may substitute. 
• Experience: Minimum of 3 years Network/System Administration. Cisco switching/routing, Active Directory, Windows Server, VMware, LAN/WAN, DNS, DHCP, Group Policy, patch management, backup/recovery, network monitoring, virtualization, server administration 
• Physical Requirements: The candidate must be able to travel to other worksites as required and, with or without reasonable accommodation, sit, stand, use computers and monitors, and perform duties in an office and data center environment for extended periods. The candidate must be able to lift up to 40 lbs. on occasion, such as moving computers, monitors, network equipment, peripheral devices, or a case of paper. 

Compensation and Benefits: The salary range for this position is $105,000 - 129,000 depending upon experience. 

The company offers the following benefits to permanent, full-time employees: 

• Paid Time Off (PTO) 
• Group health plans 
• Income protection and supplemental benefits 
• 401(k) plan with company matching 
• Health Savings Account (HSA) 
• Flexible Spending Account (FSA) 
• Pet insurance options 
• Employee Assistance Program (EAP) 

Digital Consultants, an inclusive and welcoming company, is fully committed to hiring and retaining a diverse workforce without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, age (40 or older), disability, veteran status or any other protected characteristic.

We provide reasonable accommodation to individuals who require assistance at any stage of the employment process. If you need assistance navigating Digital Consultants' job openings or applying for a position, please email recruiting@digiconintl.com or call 571-306-3444. Please provide your contact information so we can assist you.