Jewelry Operations Associate Jobs in Raleigh, NC

Luxury. Innovation. Opportunity.  

At REEDS Jewelers, we believe every milestone deserves to be marked with elegance, and every moment honored with meaning. As one of the nation's largest family-owned jewelers, we are proud to pair a rich legacy with a modern vision for the future of luxury retail. 

Our luxury locations offer an exclusive opportunity to represent some of the world's most prestigious names in fine jewelry and timepieces. Here, exceptional client service is an art form - one built on deep product knowledge, personal relationships, and a passion for excellence. You'll be joining a high-performing team of top industry professionals, where talent, expertise, and a shared commitment to delivering an unparalleled client experience set us apart. At REEDS, you will collaborate with some of the best in the business, continually raising the standard for luxury service and building a career with limitless potential. 

We are seeking a Luxury Sales Professional to join our growing team. This role is ideal for a passionate retail professional with a strong background in client service and a desire to thrive in a high-performance luxury environment. It's an exceptional opportunity to work in a competitive, client-driven setting while building valuable experience in sales, leadership, and operations. 

Raleigh is a thriving part of North Carolina's Research Triangle, consistently ranked among the best cities to live and work. Crabtree Valley Mall and Triangle Town Center serve as major retail hubs, drawing steady year-round customers who appreciate excellent service and brand variety. The TAG Heuer Boutique at Crabtree offers a specialized environment for timepiece experts and luxury retail professionals. Raleigh's growing tech industry, diverse professional community, and vibrant culture provide exceptional opportunities for career growth. 

Client Experience & Sales Excellence 

• Create memorable, one-on-one client experiences by delivering personalized, high-touch service 
• Act as a trusted advisor by understanding each client's story, style, and preferences 
• Build and maintain meaningful relationships with a global and diverse clientele 
• Meet and exceed individual sales goals while contributing to overall store success 
• Engage in thoughtful follow-up and client outreach using clienteling systems and CRM tools 
• Collaborate with team members to ensure every client interaction is seamless and unforgettable 

Product Knowledge & Development 

• Continuously improve product knowledge to confidently present luxury jewelry and timepieces 
• Maintain awareness of brand stories, materials, and craftsmanship to enhance client connection 
• Participate in ongoing training programs designed to sharpen your luxury sales expertise 
• Represent REEDS' brand and values through polished communication, presentation, and service 
• Take a proactive and creative approach to problem-solving and client engagement 

Professional Growth & Team Contribution 

• Work collaboratively in a team-focused environment to achieve shared goals 
• Demonstrate curiosity, adaptability, and a strong desire to learn and grow 
• Support in-store events and brand activations to enhance visibility and client excitement 
• Uphold the visual and operational standards of a luxury retail space 

This team member must embody REEDS' core values: 

• Integrity - We live ethically and honestly in every moment and interaction. 
• Performance Excellence - We pursue success relentlessly and learn from every experience. 
• Stewardship - We honor the trust placed in us by our associates, clients, and communities. 
• Professionalism - We attract and grow exceptional talent through development and self-leadership. 
• Entrepreneurial Spirit - We embrace imagination, creativity, and forward-thinking action. 
• Team Orientation - We thrive through collaboration, shared goals, and mutual respect. 
• Passion - Our love for what we do drives extraordinary customer experiences-and makes it fun. 

Requirements

• Experience in luxury or client-centric retail required; fine jewelry or timepiece background strongly preferred 
• A strategic sales mindset and motivation to continuously elevate personal performance 
• Proven success in customer service with a refined, global, and diverse clientele 
• Strong interpersonal skills with a passion for relationship building and client development 
• Self-starter who thrives in a fast-paced, dynamic environment and welcomes new challenges 
• Creativity, adaptability, and a proactive approach to problem-solving 
• Must be legally eligible to work in the U.S. 
• Must be able to sit or stand for extended periods as required 

Benefits

REEDS Jewelers offers a comprehensive compensation program that includes paid time off, health, dental, life, disability insurance, 401k, merchandise discounts, career growth and a drug free workplace.

REEDS Jewelers is an Equal Opportunity Employer. We value the diversity of our team, and employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. REEDS provides a smoke and drug-free environment.