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Jamf Jobs in Raleigh, NC (NOW HIRING)

Implus

IT Support Lead

Durham, NC · On-site

Administer and support Microsoft Intune/JAMF Endpoint Management platforms including device enrollment, compliance policies, application deployment, profile configuration, and security baselines

Implus

IT Support Lead

Durham, NC

Administer and support Microsoft Intune/JAMF Endpoint Management platforms including device enrollment, compliance policies, application deployment, profile configuration, and security baselines

Implus

IT Support Lead

Durham, NC · On-site

... JAMF Endpoint Management platforms including device enrollment, compliance policies, application deployment, profile configuration, and security baselines • Provide hands-on support for warehouse ...

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See Raleigh, NC salary details

$35K

$81.8K

$127.8K

How much do jamf jobs pay per year?

As of Jun 9, 2026, the average yearly pay for jamf in Raleigh, NC is $81,760.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,200.00 and $108,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Jamf position, and why are they important?

To thrive in a role managing Jamf, you need a solid understanding of Apple device management, macOS/iOS systems, and network administration, usually backed by IT certifications or relevant experience. Familiarity with the Jamf Pro platform, scripting languages (like Bash or Python), and MDM (Mobile Device Management) solutions is crucial. Strong troubleshooting, communication, and organizational skills help you effectively support users and coordinate with teams. These capabilities ensure secure, efficient, and scalable management of Apple devices across an organization.

What is a Jamf job?

A Jamf job typically involves managing Apple devices using Jamf software, which is a popular enterprise management solution for macOS, iOS, and other Apple devices. Professionals in this field configure, deploy, and maintain Apple device environments for businesses, schools, or other organizations. Common roles include Jamf Administrators, Engineers, or Consultants who use Jamf Pro or Jamf School to enforce security policies, automate software updates, and provide IT support. Knowledge of scripting (such as Bash or Python) and Apple deployment best practices is often beneficial.

What are some typical challenges faced by professionals working with Jamf, and how can they be addressed?

One of the common challenges when working with Jamf is staying updated with Apple's frequent software updates and ensuring that device configurations remain compliant and secure. Professionals must also balance user experience with necessary device restrictions, troubleshoot deployment issues, and support end-users across different departments. To address these challenges, continuous learning, proactive monitoring, and collaboration with cross-functional IT teams are crucial. Additionally, leveraging Jamf Nation and official documentation can help resolve issues and share best practices in real time.

What are the most commonly searched types of Jamf jobs in Raleigh, NC? The most popular types of Jamf jobs in Raleigh, NC are:
What are popular job titles related to Jamf jobs in Raleigh, NC? For Jamf jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Jamf jobs in Raleigh, NC look for? The top searched job categories for Jamf jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Jamf jobs? Cities near Raleigh, NC with the most Jamf job openings:
Jamf jobs near you
Infographic showing various Jamf job openings in Raleigh, NC as of May 2026, with employment types broken down into 73% Full Time, 10% Part Time, and 17% Contract. Highlights an 87% In-person, 6% Hybrid, and 7% Remote job distribution, with an average salary of $81,760 per year, or $39.3 per hour.

Customer Service Professional - macOS

Computer World Services

Morrisville, NC • On-site

Full-time

Posted yesterday

Job description

Computer World Services Corp (CWS) is seeking a detail-oriented and results-driven Customer Service Professional - macOS who is responsible for providing frontline technical support for Apple macOS-based systems in an enterprise environment. This role serves as the first point of contact for end users, delivering timely and effective support for hardware, software, and operating system issues while ensuring a high level of customer satisfaction.
The position focuses on incident intake, initial troubleshooting, and service request fulfillment, escalating more complex issues to higher-tier support as needed.
Key Tasks & Responsibilities
Technical Support & Troubleshooting
  • Provide support for macOS desktops, laptops, and peripherals.
  • Troubleshoot basic hardware, software, and macOS operating system issues.
  • Assist users with common issues related to email, applications, and system access on macOS devices.
  • Perform basic system setup, configuration, and software installations.
  • Escalate unresolved or complex issues.
  • Assist with setup and deployment of macOS systems.
  • Support basic hardware troubleshooting and peripheral setup (e.g., printers, monitors, docking stations).
  • Update asset records and support inventory tracking in ITAM systems (e.g., ServiceNow).
  • Ensure proper handling and documentation of assigned equipment.

Customer Service & End-User Support
  • Serve as the first point of contact via phone, email, web, and in-person support.
  • Log, track, and manage incidents and service requests in ITSM tools.
  • Communicate clearly with users regarding issue status and next steps.
  • Provide courteous, professional, and responsive customer service.
  • Maintain high levels of customer satisfaction and adherence to SLAs.

Service Management & Documentation
  • Accurately document incidents, service requests, and resolutions.
  • Follow established procedures for incident, request, and escalation management.
  • Contribute to knowledge base articles and standard operating procedures.
  • Ensure compliance with IT policies and security standards.

Collaboration & Support
  • Work closely with macOS support, Windows teams, MAC teams, and warehouse staff.
  • Support equipment deployments, relocations, and refresh activities.
  • Participate in training and team meetings to improve service delivery.

Required Skills & Competencies
  • Basic knowledge of macOS operating systems and Apple hardware
  • Familiarity with troubleshooting common macOS hardware and software issues
  • Strong customer service and communication skills

  • Ability to follow processes and document work accurately
  • Ability to manage multiple tasks in a fast-paced environment

Preferred Qualifications
  • Experience with ITSM tools (e.g., ServiceNow)
  • Experience in enterprise or government IT environments

Work Environment
  • Office and/or customer-site environment
  • May require physical handling of IT equipment and on-site support

Education & Experience
Education
  • Associate degree in Information Technology, Computer Science, or related field
    (or equivalent experience)

Experience
  • 1-3 years of experience in IT support, help desk, or customer service
  • Experience supporting macOS preferred

Certifications
  • Apple certifications (e.g., Apple Certified Support Professional - ACSP)
  • JAMF or other MDM certifications
  • ITIL certification preferred.

Security Clearance
  • Applicants must be able to obtain a Public Trust clearance

Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations.
Computer World Services is committed to the full inclusion of all qualified individuals. As part of this commitment, Computer World Services will ensure that individuals with disabilities (IWD) are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at [email protected].
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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