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What is the work environment like at the Jacksonville Zoo?

The Jacksonville Zoo offers a dynamic and collaborative work environment where employees are dedicated to animal care, visitor education, and conservation efforts. Team members often work closely across departments—including animal keepers, veterinarians, horticulturists, and guest services—to ensure seamless day-to-day operations and exceptional guest experiences. Staff participate in regular trainings, cross-departmental meetings, and conservation projects, fostering a strong sense of teamwork. This collaborative atmosphere not only enhances animal welfare and educational outreach, but also provides opportunities for professional growth and advancement within the organization.

What is a Jacksonville Zoo job?

A Jacksonville Zoo job refers to employment opportunities at the Jacksonville Zoo and Gardens, where staff work in various roles such as animal care, guest services, education, horticulture, and maintenance. Employees help support the zoo's mission of conservation, education, and providing a great visitor experience. Jobs range from entry-level positions to specialized roles requiring experience or degrees in fields like zoology or veterinary science.

What are the key skills and qualifications needed to thrive in a Jacksonville Zoo position?

To thrive at the Jacksonville Zoo, roles typically require specialized knowledge in animal care, wildlife conservation, biology, or related fields, along with relevant experience or education. Proficiency with animal husbandry tools, safety protocols, and, for some positions, certifications such as CPR or AZA training may be required. Strong teamwork, communication skills, and a passion for education and public engagement help employees stand out. These qualities are important for ensuring excellent animal welfare, smooth daily operations, and positive guest experiences.

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Jacksonville Zoo jobs near you
Infographic showing various Jacksonville Zoo job openings in the United States as of August 2026, with employment types broken down into 71% Full Time, and 29% Part Time. Highlights an 100% In-person job distribution.

Interpretive Guide I

Jacksonville Zoo and Gardens

Jacksonville, FL • On-site

$15/hr

Full-time

Re-posted 14 days ago

Job description

Interpretive Guide I
Education - Interpretive Engagement
Jacksonville Zoo and Botanical Gardens
Education - Interpretive Engagement
Status: Non-Exempt (Hourly)
Location: On-site | Jacksonville, FL
Reports To: Interpretive Engagement Supervisor
Schedule: Flexible availability required, including evenings, weekends,
and holidays
ABOUT THE ROLE
Do you love wildlife, storytelling, and sparking curiosity in others? Join
Jacksonville Zoo and Botanical Gardens as an Interpretive Guide I and become
a frontline ambassador for conservation.
In this entry-level role, you'll bring animals and ecosystems to life for
guests of all ages - families, school groups, and curious adults alike. From
the Lorikeet Aviary to Stingray Bay, you'll facilitate unforgettable
interactive experiences while championing the zoo's mission to connect
communities with wildlife and wild places.
WHAT YOU'LL DO
Guest Engagement, safety & Education
  • Lead interactive experiences at the Lorikeet Aviary, Giraffe Overlook, Animal Care Yard, and Stingray Bay.
  • Share compelling animal, plant, and conservation stories tailored to families, school groups, and guests of all abilities.
  • Inspire guests to take meaningful conservation action through approachable, inquiry-based interpretation.
  • Deliver excellent service by answering questions, guiding animal interactions, and keeping areas running smoothly.
  • Monitor guest behavior and animal welfare to ensure a safe, enjoyable experience for everyone.
  • Address guest concerns calmly and escalate when needed.

Teamwork & Professionalism
  • Collaborate within a diverse, fast-paced team environment.
  • Represent JZBG's values of Culture, Conservation, Education, and
  • Innovation in every interaction.
  • Maintain accurate records and adhere to all JZBG policies and procedures.

WHAT YOU BRING
Required
  • High school diploma or equivalent.
  • 1-2 years of experience in education, customer service, interpretation, or a related field.
  • Genuine passion for wildlife, conservation, and informal education.
  • Strong verbal communication and public-speaking skills.
  • Ability to engage large and diverse audiences confidently.
  • Excellent interpersonal and customer service skills.
  • Strong organizational, time-management, and problem-solving abilities.
  • Commitment to inclusion, equity, and respectful communication.
  • Proficiency in Microsoft Office and basic digital tools.

Preferred
  • Some college coursework or a Bachelor's degree in Zoology, Environmental
  • Biology, Education, or a related field.
  • Bilingual or multilingual skills.

PHYSICAL & ENVIRONMENTAL REQUIREMENTS
  • Ability to stand and walk for extended periods in an outdoor environment.
  • Ability to lift and carry up to 30-50 pounds.
  • Ability to bend, kneel, climb, crouch, and reach as needed.
  • Comfort working outdoors in varying weather conditions.
  • Potential exposure to allergens, animals, zoonotic diseases, and environmental hazards.

OUR COMMITMENT
At Jacksonville Zoo and Botanical Gardens, we believe that inspiring people
to care for the natural world starts with caring for our team. We are
committed to employee wellbeing, and we welcome
candidates from all backgrounds who share our passion for conservation.
This position description is not exhaustive and may evolve as organizational
needs change.
HOW TO APPLY
Visit www.jacksonvillezoo.org/careers to submit your application.
Jacksonville Zoo and Botanical Gardens is an Equal Opportunity and Drug Free Employer.
Pay Range: $15 per hour

Apply