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Ivr Project Manager Jobs in Washington, DC (NOW HIRING)

SAIC

Microsoft Cloud Services Engineer

Washington, DC · On-site

$160K - $200K/yr

... IVR, CTI) * Hands-on experience with Azure (Logic Apps, Functions, API Management, Foundry AI ... projects. SAIC's approximately 15,000 employees are driven by integrity and mission focus to serve ...

New

Care Access

Sub Investigator

Arlington, VA · On-site

$53K - $54K/yr

Attends and participates in meetings with the director, other managers, and staff as necessary ... Be available to see subjects virtually or in-person as dictated by project design, answer their ...

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Ivr Project Manager information

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$24

$52

$86

How much do ivr project manager jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for ivr project manager in Washington, DC is $52.37, according to ZipRecruiter salary data. Most workers in this role earn between $45.48 and $57.45 per hour, depending on experience, location, and employer.

What does an IVR Project Manager do?

An IVR Project Manager is responsible for overseeing the planning, development, and implementation of Interactive Voice Response (IVR) systems. They coordinate with stakeholders to gather requirements, manage project timelines, and ensure the system meets business needs. Their role includes collaborating with technical teams, testing the IVR solution, and ensuring a smooth deployment. They also monitor performance and troubleshoot issues to maintain optimal system functionality.

What skills and qualifications are needed to be an IVR Project Manager?

To thrive as an IVR Project Manager, you need expertise in project management, telecommunications, and interactive voice response systems, often supported by a bachelor’s degree in a related field and PMP or similar certification. Familiarity with IVR development platforms, telephony infrastructure, and workflow management tools like Jira or Microsoft Project is typically required. Strong communication, problem-solving, and leadership skills help in managing cross-functional teams and client expectations. These skills ensure the successful implementation of IVR solutions that meet technical requirements and deliver excellent user experiences.

How does an IVR Project Manager collaborate with cross-functional teams during IVR system implementation?

An IVR Project Manager works closely with software engineers, UX designers, QA testers, and business stakeholders to ensure that the IVR solution meets both technical and business requirements. This involves facilitating regular meetings to gather input, clarify project goals, and address challenges as they arise. The IVR Project Manager often acts as a bridge between technical and non-technical teams, translating business needs into actionable tasks for developers and ensuring thorough testing before deployment. Effective communication and collaboration are key to delivering a seamless IVR experience on schedule.

Is an IVR project manager in high demand?

IVR project managers are in moderate to high demand as businesses increasingly adopt automated customer service solutions. They need skills in project management, telecommunications, and familiarity with IVR systems, often requiring certifications like PMP. The role is expected to grow with the expansion of contact center technologies.

What are popular job titles related to Ivr Project Manager jobs in Washington, DC?

For Ivr Project Manager jobs in Washington, DC, the most frequently searched job titles are:

What job categories do people searching Ivr Project Manager jobs in Washington, DC look for?

The top searched job categories for Ivr Project Manager jobs in Washington, DC are:

Ivr Project Manager jobs near you
Infographic showing various Ivr Project Manager job openings in Washington, DC as of August 2026, with employment types broken down into 86% Full Time, 12% Part Time, and 2% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $108,938 per year, or $52.4 per hour.

Amazon Connect Senior Consultant, Technical Transformation

Deloitte

Mclean, VA • On-site

Full-time

Re-posted 11 days ago

Key responsibilities

  • Design and build Amazon Connect contact center capabilities, including contact flows, routing, IVR, prompts, and hours/holiday logic

  • Develop integrations using AWS services and enterprise systems, and support testing, releases, and stabilization

  • Own technical tasks from design through deployment, troubleshoot production issues, and provide technical guidance to clients

Deloitte rating

8.2

Company rating: 8.2 out of 10

Based on 93 frontline employees who took The Breakroom Quiz

47th of 154 rated financial services

Job description

Amazon Connect Senior Consultant, Technical Transformation

Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce

Recruiting for this role ends on December 31, 2026.

Work you'll do

As an Amazon Connect technical Senior Consultant, you'll be a hands-on contributor and workstream lead for designing, configuring, and building Amazon Connect contact center capabilities. You'll translate requirements into contact flows and integrations, partner closely with client stakeholders and project leadership, and help coordinate day-to-day delivery with onshore/offshore developers. You'll apply AWS best practices to produce secure, reliable solutions and support testing, releases, and early-life stabilization. Key responsibilities include:

  • Design and build Amazon Connect solutions (contact flows, routing/queues, IVR, prompts, hours/holiday logic)
  • Develop integrations using AWS services (e.g., Lambda, API Gateway, DynamoDB/S3, Lex) and enterprise systems (CRM/ITSM)
  • Own technical tasks from design through deployment (estimates, stories, documentation, unit testing)
  • Support sprint execution by managing dependencies and unblocking development across teams
  • Contribute to quality via code reviews, standards, monitoring/logging, and defect triage
  • Troubleshoot production issues and support release cutovers and post-go-live stabilization
  • Provide day-to-day client-facing technical guidance; contribute to proposals/solutioning as needed

A successful candidate would possess these skills:

  •   Ability to work independently and collaborate as part of a team
  •   Effective written and verbal communication skills
  •   Meticulous attention to detail and quality of work product
  •   Ability to build and sustain professional relationship
  •   Ability to lead projects or workstreams
  •   Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
  •   Strong interpersonal skills and professional demeanor
  •   Ability to meet deadlines
  •   Ability to provide clear guidance to others

The team

Our Sales & Service offering drives global customer transformation by designing and implementing innovative sales and service experiences. We blend strategy, technology, and creativity to solve complex challenges, bringing customer strategies to life and creating new markets.

Qualifications

Required

  •   Minimum 6+ years of overall experience in IT/software delivery, including 3+ years delivering enterprise contact center or cloud solutions end-to-end
  • 3+ years of hands-on Amazon Connect implementation experience (contact flows, routing/queues, IVR, integrations, testing and cutover)
  • 2+ years leading a technical workstream or small delivery team (onshore/offshore) with accountability for scope, quality, and timelines
  • Bachelor's degree in Computer Science, Engineering, or equivalent work experience
  • Ability to travel up to 50% on average, based on the work you do and the clients and industries/sectors you serve
  • Limited immigration sponsorship may be available

Preferred

  • Experience leading Amazon Connect and other Contact Center as a Service  (CCaaS) solution implementations, including integrations to common desktop applications such as Salesforce, SreviceNow, Oracle, or SAP.
  • Experience with contact center technology strategy, multi-channel routing, self-service applications, outbound campaign management, work force management, and artificial intelligence in customer service
  • Amazon Connect Chat and/or Tasks, outbound campaigns, and integration with CRM/ITSM platforms
  • Experience with Amazon Lex and/or speech analytics, plus Connect reporting (CTR analysis, real-time/historical metrics)
  • Telephony/SIP and contact center migration experience
  • AWS certifications (e.g., AWS Certified Developer/Architect) or Amazon Connect-specific training
  • Strong understanding of SDLC methodologies (Agile, SCRUM, RUP, other)

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $110,700 to $218,300.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

#Customer_US

#SS_US

 
Qualifications:

Amazon Connect Senior Consultant, Technical Transformation

Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce

Recruiting for this role ends on December 31, 2026.

Work you'll do

As an Amazon Connect technical Senior Consultant, you'll be a hands-on contributor and workstream lead for designing, configuring, and building Amazon Connect contact center capabilities. You'll translate requirements into contact flows and integrations, partner closely with client stakeholders and project leadership, and help coordinate day-to-day delivery with onshore/offshore developers. You'll apply AWS best practices to produce secure, reliable solutions and support testing, releases, and early-life stabilization. Key responsibilities include:

  • Design and build Amazon Connect solutions (contact flows, routing/queues, IVR, prompts, hours/holiday logic)
  • Develop integrations using AWS services (e.g., Lambda, API Gateway, DynamoDB/S3, Lex) and enterprise systems (CRM/ITSM)
  • Own technical tasks from design through deployment (estimates, stories, documentation, unit testing)
  • Support sprint execution by managing dependencies and unblocking development across teams
  • Contribute to quality via code reviews, standards, monitoring/logging, and defect triage
  • Troubleshoot production issues and support release cutovers and post-go-live stabilization
  • Provide day-to-day client-facing technical guidance; contribute to proposals/solutioning as needed

A successful candidate would possess these skills:

  •   Ability to work independently and collaborate as part of a team
  •   Effective written and verbal communication skills
  •   Meticulous attention to detail and quality of work product
  •   Ability to build and sustain professional relationship
  •   Ability to lead projects or workstreams
  •   Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
  •   Strong interpersonal skills and professional demeanor
  •   Ability to meet deadlines
  •   Ability to provide clear guidance to others

The team

Our Sales & Service offering drives global customer transformation by designing and implementing innovative sales and service experiences. We blend strategy, technology, and creativity to solve complex challenges, bringing customer strategies to life and creating new markets.

Qualifications

Required

  •   Minimum 6+ years of overall experience in IT/software delivery, including 3+ years delivering enterprise contact center or cloud solutions end-to-end
  • 3+ years of hands-on Amazon Connect implementation experience (contact flows, routing/queues, IVR, integrations, testing and cutover)
  • 2+ years leading a technical workstream or small delivery team (onshore/offshore) with accountability for scope, quality, and timelines
  • Bachelor's degree in Computer Science, Engineering, or equivalent work experience
  • Ability to travel up to 50% on average, based on the work you do and the clients and industries/sectors you serve
  • Limited immigration sponsorship may be available

Preferred

  • Experience leading Amazon Connect and other Contact Center as a Service  (CCaaS) solution implementations, including integrations to common desktop applications such as Salesforce, SreviceNow, Oracle, or SAP.
  • Experience with contact center technology strategy, multi-channel routing, self-service applications, outbound campaign management, work force management, and artificial intelligence in customer service
  • Amazon Connect Chat and/or Tasks, outbound campaigns, and integration with CRM/ITSM platforms
  • Experience with Amazon Lex and/or speech analytics, plus Connect reporting (CTR analysis, real-time/historical metrics)
  • Telephony/SIP and contact center migration experience
  • AWS certifications (e.g., AWS Certified Developer/Architect) or Amazon Connect-specific training
  • Strong understanding of SDLC methodologies (Agile, SCRUM, RUP, other)

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $110,700 to $218,300.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

#Customer_US

#SS_US

 
Education:Bachelor's DegreeEmployment Type:

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