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Ivr Engineer Jobs in Arizona (NOW HIRING)

INT Technologies

WebServices Developer

Chandler, AZ · On-site

... IVR, Computer Telephony Integration platforms (e.g., Genesys, Cisco), NICE Call Recording, etc.) 2+ years of experience using Client ALM/Quality Center for requirements / test case / defect tracking ...

Volto USA

Genesys admin at Phoenix, AZ

Phoenix, AZ · On-site

Looking for someone who is strong in Genesys Administration, Engineering & in general understands ... IVR and call flow design (Architect) ACD routing and queue management Telephony (SIP, VoIP ...

WillScot

Senior IT Engineer

Scottsdale, AZ · On-site

IVR application design support * Cisco and Palo Alto Networks, TCP/IP, VPN, Firewalls, Frame Relay ... Extract, Transform and Load (ETL) design, programming and testing * Intermediate proficiency in ...

Miratech

Genesys Cloud Architect

Arizona City, AZ · On-site +1

$65.50 - $83.25/hr

Guide and mentor engineering teams, ensuring best practices and architectural standards are ... IVR, call flows, and routing strategies; Omnichannel solutions (voice, chat, email, messaging)

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Ivr Engineer information

What is the difference between Ivr Engineer vs VoIP Engineer?

AspectIvr EngineerVoIP Engineer
Required CredentialsBachelor's in Computer Science or Telecommunications, certifications like CCNA, CCNPBachelor's in Computer Science, certifications like CCNA, CCNP, or VoIP-specific courses
Work EnvironmentTelecommunications companies, call centers, service providersIT firms, telecom providers, enterprise networks
Industry UsageDesigning and maintaining IVR systems for customer interactionImplementing and managing VoIP solutions for voice communication
Common Search/ComparisonYesYes

While both Ivr Engineers and VoIP Engineers work within telecommunications and require similar certifications, Ivr Engineers focus on developing and maintaining interactive voice response systems used for customer service automation. VoIP Engineers specialize in deploying and managing voice over IP solutions for seamless voice communication over networks. The roles often overlap but serve distinct functions within the telecom industry.

What are some common challenges an IVR engineer faces when integrating new systems with existing telephony infrastructure?

IVR Engineers often encounter challenges related to compatibility and seamless integration when connecting new IVR solutions to legacy telephony systems. These can include dealing with outdated hardware, inconsistent data formats, and varying communication protocols. To address these issues, IVR Engineers work closely with IT, network, and telecom teams to conduct thorough assessments, perform rigorous testing, and develop custom middleware if necessary. Overcoming these challenges is essential to ensure reliable call routing and a smooth caller experience.

What are the key skills and qualifications needed to thrive as an IVR engineer, and why are they important?

To thrive as an IVR Engineer, you need a solid understanding of telephony systems, VoIP technologies, and programming languages like Java or Python, typically backed by a degree in computer science or a related field. Familiarity with IVR platforms (such as Genesys, Avaya, or Cisco), SIP protocols, and relevant certifications (like CCNA or specific IVR vendor credentials) is highly valuable. Strong problem-solving abilities, attention to detail, and effective communication skills help you collaborate with cross-functional teams and address user needs. These skills ensure reliable and user-friendly IVR solutions that enhance customer experience and optimize business operations.

What is an IVR engineer?

An IVR Engineer is a technology professional who designs, develops, and maintains Interactive Voice Response (IVR) systems. These systems allow callers to interact with a company's phone system via voice or keypad inputs, automating tasks such as customer support, account inquiries, and information retrieval. IVR Engineers work with telephony platforms, scripting languages, and APIs to create seamless automated call flows. They are also responsible for troubleshooting, optimizing, and ensuring the IVR system meets the business needs and provides a positive user experience.
What are popular job titles related to Ivr Engineer jobs in Arizona? For Ivr Engineer jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Ivr Engineer jobs in Arizona look for? The top searched job categories for Ivr Engineer jobs in Arizona are:
Ivr Engineer jobs near you
Infographic showing various Ivr Engineer job openings in Arizona as of August 2026, with employment types broken down into 53% Full Time, and 47% Contract. Highlights an 85% In-person, 2% Hybrid, and 13% Remote job distribution.

WebServices Developer

INT Technologies

Chandler, AZ • On-site

Contractor

Re-posted 20 days ago

Job description

Company Description
Top financial institution.
Job Description
  • As a Webservices developer you will be responsible for planning, designing, developing, testing, implementing and troubleshooting webservices, under minimal direction, in a Windows and Linux (RHEL) environment primarily leveraging CA DevTest (LISA) virtualization.
  • The developer will also be responsible for developing Subject Matter Expertise on the Applications Under Test and supporting testing data, helping to define/refine the data driven automation framework for core Contact Center application platforms and integrations, developing virtualized webservices that automate what would assist with both manual and automation test execution.
  • The primary application area supported is the Enterprise Contact Technology portfolio, consisting of Customer Relationship Management (Sales/Service) desktop, Interactive Voice Response, and Computer Telephony Integration platforms.
  • This role will be crucial for supporting our Agile / Speed to Market initiatives.
  • The developer will be working closely with the functional QA testers, developers and automation engineers, and will report under the Test Automation Team Lead

Qualifications
***MINIMUM REQUIREMENTS:***
5+ years application development and implementation experience
Excellent verbal, written, and interpersonal communication skills*
4+ years of hands on development on WebServices (REST and/or SOAP based) and WebService Security Development of APIs and reusable components specifically
3+ years of hands on development experience with CA DevTest / LISA
3+ years of experience with database and test and data driven development (SQL/Oracle)
2+ years of experience with Oracle, DB2, and/or SQL Server databases
2+ years of working experience with Middleware servers like Weblogic, Websphere, Apache Tomcat, and Jboss. - Experience developing with testing Contact Center Technologies (IVR, Computer Telephony Integration platforms (e.g., Genesys, Cisco), NICE Call Recording, etc.)
2+ years of experience using Client ALM/Quality Center for requirements / test case / defect tracking; including experience integrating automation with Client ALM/Quality Center.
Strong understanding of server Operating Systems (UNIX/Linux, Windows) and experience creating, editing, executing OS-level programs/scripts.
Ability to handle projects independently and successfully in challenging and cross platform environment.
Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
***PREFERRED QUALIFICATIONS:***
BS degree in Computer Science or higher
Exposure to internet technologies such as HTML 5, JSP and understanding of internet architectural components is a plus.
Experience working with an onshore/offshore team model
Additional Information
All your information will be kept confidential according to EEO guidelines.

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