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Ivr Engineer Jobs in Arizona (NOW HIRING)

Volto USA

Genesys admin at Phoenix, AZ

Phoenix, AZ · On-site

Looking for someone who is strong in Genesys Administration, Engineering & in general understands ... IVR and call flow design (Architect) ACD routing and queue management Telephony (SIP, VoIP ...

Miratech

Genesys Cloud Architect

Arizona City, AZ · On-site +1

$65.50 - $83.25/hr

Guide and mentor engineering teams, ensuring best practices and architectural standards are ... IVR, call flows, and routing strategies; Omnichannel solutions (voice, chat, email, messaging)

Infosys Limited Digital

Senior GCP Developer

Phoenix, AZ · On-site

$54 - $71.50/hr

... IVR design, NLU/NLP modeling, intent and flow orchestration, webhook integrations, speech-to-text/text-to-speech. Architect secure, resilient cloud infrastructure on major cloud services provider ...

Telgian Corporation

Field Inspector

Phoenix, AZ · On-site

$25 - $40/hr

Ensures inspections reports are completed accurately and on-time using Mobiliti; all IVR and ... Lead Field Engineer. * Maintain test equipment in good working order and make requests for ...

Infosys

Senior GCP Developer

Phoenix, AZ · On-site

$54 - $71.50/hr

... IVR design, NLU/NLP modeling, intent and flow orchestration, webhook integrations, speech-to-text/text-to-speech. Architect secure, resilient cloud infrastructure on major cloud services provider ...

Telgian Corporation

Field Inspector

Phoenix, AZ · On-site

$40 - $50/hr

Ensures inspections reports are completed accurately and on-time using Mobiliti; all IVR and ... Lead Field Engineer. * Maintain test equipment in good working order and make requests for ...

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Ivr Engineer information

What is an IVR engineer?

An IVR Engineer is a technology professional who designs, develops, and maintains Interactive Voice Response (IVR) systems. These systems allow callers to interact with a company's phone system via voice or keypad inputs, automating tasks such as customer support, account inquiries, and information retrieval. IVR Engineers work with telephony platforms, scripting languages, and APIs to create seamless automated call flows. They are also responsible for troubleshooting, optimizing, and ensuring the IVR system meets the business needs and provides a positive user experience.

What are the key skills and qualifications needed to thrive as an IVR engineer, and why are they important?

To thrive as an IVR Engineer, you need a solid understanding of telephony systems, VoIP technologies, and programming languages like Java or Python, typically backed by a degree in computer science or a related field. Familiarity with IVR platforms (such as Genesys, Avaya, or Cisco), SIP protocols, and relevant certifications (like CCNA or specific IVR vendor credentials) is highly valuable. Strong problem-solving abilities, attention to detail, and effective communication skills help you collaborate with cross-functional teams and address user needs. These skills ensure reliable and user-friendly IVR solutions that enhance customer experience and optimize business operations.

What are some common challenges an IVR engineer faces when integrating new systems with existing telephony infrastructure?

IVR Engineers often encounter challenges related to compatibility and seamless integration when connecting new IVR solutions to legacy telephony systems. These can include dealing with outdated hardware, inconsistent data formats, and varying communication protocols. To address these issues, IVR Engineers work closely with IT, network, and telecom teams to conduct thorough assessments, perform rigorous testing, and develop custom middleware if necessary. Overcoming these challenges is essential to ensure reliable call routing and a smooth caller experience.

What is the difference between Ivr Engineer vs VoIP Engineer?

AspectIvr EngineerVoIP Engineer
Required CredentialsBachelor's in Computer Science or Telecommunications, certifications like CCNA, CCNPBachelor's in Computer Science, certifications like CCNA, CCNP, or VoIP-specific courses
Work EnvironmentTelecommunications companies, call centers, service providersIT firms, telecom providers, enterprise networks
Industry UsageDesigning and maintaining IVR systems for customer interactionImplementing and managing VoIP solutions for voice communication
Common Search/ComparisonYesYes

While both Ivr Engineers and VoIP Engineers work within telecommunications and require similar certifications, Ivr Engineers focus on developing and maintaining interactive voice response systems used for customer service automation. VoIP Engineers specialize in deploying and managing voice over IP solutions for seamless voice communication over networks. The roles often overlap but serve distinct functions within the telecom industry.

What are popular job titles related to Ivr Engineer jobs in Arizona?

For Ivr Engineer jobs in Arizona, the most frequently searched job titles are:

What job categories do people searching Ivr Engineer jobs in Arizona look for?

The top searched job categories for Ivr Engineer jobs in Arizona are:

Ivr Engineer jobs near you
Infographic showing various Ivr Engineer job openings in Arizona as of August 2026, with employment types broken down into 53% Full Time, and 47% Contract. Highlights an 85% In-person, 2% Hybrid, and 13% Remote job distribution.

Genesys admin at Phoenix, AZ

Volto USA

Phoenix, AZ • On-site

Contractor

Re-posted 14 days ago

Job description

Role: Genesys admin
Location: ONSITE- Phoenix AZ
Duration: 6 months
Descriptions:
Looking for someone who is strong in Genesys Administration, Engineering & in general understands Genesys features & capabilities. We have 30+ physical branch locations to be migrated to Genesys & looking for folks who have experience with collaborating with business, demos, user administration, hard phone administration & configuration, quality testing, user acceptance testing facilitation, release & deployment, and post release hyper care.
"Hands-on administration and enablement within Contact Center as a Service (CCaaS) environments.Technical Knowledge: Understanding of ACD (Automatic Call Distribution), omnichannel routing, web protocols, and REST APIs.
Strong experience with Genesys Cloud CX / Genesys Engage
Knowledge of:
IVR and call flow design (Architect)
ACD routing and queue management
Telephony (SIP, VoIP)
Experience in integrations (APIs, CRM systems)
Understanding of contact center operations"
Hands-on administration and enablement within Contact Center as a Service (CCaaS) environments.Technical Knowledge: Understanding of ACD (Automatic Call Distribution), omnichannel routing, web protocols, and REST APIs.
Skills: Genesys Engage