Dallas, TX · Hybrid
$45.50 - $60/hr
Automation Test Engineer - Amazon Connect, IVR, Cyara Hybrid : TX,NY,MO, CA Overview: * We are seeking a skilled Automation Test Engineer with deep expertise in Amazon Connect, IVR systems, and Cyara.
Quick apply
Dallas, TX · Hybrid
$45.50 - $60/hr
Automation Test Engineer - Amazon Connect, IVR, Cyara Hybrid : TX,NY,MO, CA Overview: * We are seeking a skilled Automation Test Engineer with deep expertise in Amazon Connect, IVR systems, and Cyara.
This role focuses on building automation frameworks, validating APIs and integrations, testing IVR ... Key Responsibilities Automation Engineering (Cypress) Develop and maintain Cypress frameworks for U ...
Quick apply
This role focuses on building automation frameworks, validating APIs and integrations, testing IVR ... Key Responsibilities Automation Engineering (Cypress) Develop and maintain Cypress frameworks for U ...
$96K - $130K/yr
This role supports contact center operations, interactive voice response (IVR), automation ... using source control, DevOps tools, or collaborative development practices. * 1+ years of ...
New
$96K - $130K/yr
This role supports contact center operations, interactive voice response (IVR), automation ... using source control, DevOps tools, or collaborative development practices. * 1+ years of ...
New
Richardson, TX · On-site
$96K - $130K/yr
This role supports contact center operations, interactive voice response (IVR), automation ... using source control, DevOps tools, or collaborative development practices. * 1+ years of ...
New
Richardson, TX · On-site
$96K - $130K/yr
This role supports contact center operations, interactive voice response (IVR), automation ... using source control, DevOps tools, or collaborative development practices. * 1+ years of ...
New
Irving, TX · On-site
$50.75 - $69.50/hr
JOB TITLE: Cloud Support & DevOPS Engineer OVERVIEW: Kore.ai is seeking an experienced Cloud ... Proficiency with Asterisk, FreePBX, Vicidial, and IVR platform administration required. * Deep ...
Irving, TX · On-site
$50.75 - $69.50/hr
JOB TITLE: Cloud Support & DevOPS Engineer OVERVIEW: Kore.ai is seeking an experienced Cloud ... Proficiency with Asterisk, FreePBX, Vicidial, and IVR platform administration required. * Deep ...
Richardson, TX · On-site
We focus on adopting a data-first approach to engineering and value-stream management, enabling ... ACD, IVR, WFM, QM, Analytics, Digital Channels. • Liaison with client, provide consulting for ...
Richardson, TX · On-site
We focus on adopting a data-first approach to engineering and value-stream management, enabling ... ACD, IVR, WFM, QM, Analytics, Digital Channels. • Liaison with client, provide consulting for ...
Plano, TX · On-site
$95K - $115K/yr
Participate in incident triage calls , working with operations, engineering, and vendor teams to resolve complex routing and IVR issues. * Monitor system performance and proactively identify ...
Plano, TX · On-site
$95K - $115K/yr
Participate in incident triage calls , working with operations, engineering, and vendor teams to resolve complex routing and IVR issues. * Monitor system performance and proactively identify ...
Plano, TX · On-site
$70K - $80K/yr
Participate in incident triage calls , working with operations, engineering, and vendor teams to resolve complex routing and IVR issues. * Monitor system performance and proactively identify ...
Plano, TX · On-site
$70K - $80K/yr
Participate in incident triage calls , working with operations, engineering, and vendor teams to resolve complex routing and IVR issues. * Monitor system performance and proactively identify ...
Dallas, TX · Remote
$60 - $65/hr
AWS Connect Developer Location : Remote Compensation : 50-60$/Hr on C2C/1099 Work Authorization ... enhance IVR/chatbot automation. · Collaborate with business teams to automate workflows (lead ...
Quick apply
Dallas, TX · Remote
$60 - $65/hr
AWS Connect Developer Location : Remote Compensation : 50-60$/Hr on C2C/1099 Work Authorization ... enhance IVR/chatbot automation. · Collaborate with business teams to automate workflows (lead ...
Dallas, TX · On-site
IVR Design and Development * IAM (Identity and Access Management) * SDET/Test Automation experience in cloud-based contact center environments
Dallas, TX · On-site
IVR Design and Development * IAM (Identity and Access Management) * SDET/Test Automation experience in cloud-based contact center environments
Richardson, TX · On-site
$86K - $141K/yr
The Contact Center Data Engineer I plays a critical role in improving contact center performance by ... Analyze contact center, IVR, digital, customer, and operational data to identify trends, root ...
Richardson, TX · On-site
$86K - $141K/yr
The Contact Center Data Engineer I plays a critical role in improving contact center performance by ... Analyze contact center, IVR, digital, customer, and operational data to identify trends, root ...
Dallas, TX · On-site
IVR Design and Development * IAM (Identity and Access Management) * SDET/Test Automation experience in cloud-based contact center environments
Quick apply
Dallas, TX · On-site
IVR Design and Development * IAM (Identity and Access Management) * SDET/Test Automation experience in cloud-based contact center environments
Irving, TX · On-site
$15.50 - $18.75/hr
... IVR systems. * Strong leadership skills with the ability to motivate, inspire, and guide a team of talented Gen AI developers. * Excellent communication and collaboration skills to effectively ...
Irving, TX · On-site
$15.50 - $18.75/hr
... IVR systems. * Strong leadership skills with the ability to motivate, inspire, and guide a team of talented Gen AI developers. * Excellent communication and collaboration skills to effectively ...
Irving, TX · On-site
$15.50 - $18.75/hr
... IVR systems. * Strong leadership skills with the ability to motivate, inspire, and guide a team of talented Gen AI developers. * Excellent communication and collaboration skills to effectively ...
Irving, TX · On-site
$15.50 - $18.75/hr
... IVR systems. * Strong leadership skills with the ability to motivate, inspire, and guide a team of talented Gen AI developers. * Excellent communication and collaboration skills to effectively ...
Plano, TX · On-site
$50 - $55/hr
Knowledge of contact center concepts such as IVR, routing, CTI, call recording, and agent desktop ... We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and ...
Quick apply
Plano, TX · On-site
$50 - $55/hr
Knowledge of contact center concepts such as IVR, routing, CTI, call recording, and agent desktop ... We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and ...
Dallas, TX · On-site
$55.50 - $74/hr
Hands-on experience with Genesys Cloud Architect, IVR development, routing strategies, queues ... AWS Certified Solutions Architect, Developer, or SysOps Administrator certification. Experience ...
Dallas, TX · On-site
$55.50 - $74/hr
Hands-on experience with Genesys Cloud Architect, IVR development, routing strategies, queues ... AWS Certified Solutions Architect, Developer, or SysOps Administrator certification. Experience ...
$50 - $55/hr
Looking for an engineer with strong hands-on Amazon Connect implementation experience to lead ... Build IVR/contact flows using Lambda, Lex/LLM, APIs, and dynamic routing. Enable voice/chat/email ...
Quick apply
$50 - $55/hr
Looking for an engineer with strong hands-on Amazon Connect implementation experience to lead ... Build IVR/contact flows using Lambda, Lex/LLM, APIs, and dynamic routing. Enable voice/chat/email ...
Addison, TX · On-site
AWS Connect Engineer Level 2 or Level 3 Duration: 6-month contract-to-hire. Worksite Location: 4 ... IVR / Chatbot Development, including deep knowledge of best practices in IVR and chatbot creation ...
Quick apply
Addison, TX · On-site
AWS Connect Engineer Level 2 or Level 3 Duration: 6-month contract-to-hire. Worksite Location: 4 ... IVR / Chatbot Development, including deep knowledge of best practices in IVR and chatbot creation ...
Southlake, TX · On-site
$61 - $66/hr
Our client is currently seeking a Senior Frontend Web Developer Location: Southlake, TX (On-site 4 ... routing, interactive voice response (IVR) concepts, or workforce management integrations.
Southlake, TX · On-site
$61 - $66/hr
Our client is currently seeking a Senior Frontend Web Developer Location: Southlake, TX (On-site 4 ... routing, interactive voice response (IVR) concepts, or workforce management integrations.
Plano, TX · On-site
$100K - $120K/yr
Development experience in Groovy Framework Experience in Splunk logging Experience in Cassandra or SQL Experience in agile methodology Knowledge in IVR Domain. TCS Employee Benefits Summary:
Plano, TX · On-site
$100K - $120K/yr
Development experience in Groovy Framework Experience in Splunk logging Experience in Cassandra or SQL Experience in agile methodology Knowledge in IVR Domain. TCS Employee Benefits Summary:
To thrive as an IVR Developer, you need a solid background in software development, strong knowledge of telephony systems, and experience with scripting or programming languages such as VXML, Java, or Python—often supported by a degree in computer science or a related field. Familiarity with IVR platforms like Genesys, Avaya, or Cisco, as well as an understanding of APIs and speech recognition technologies, are frequently required; relevant certifications in these platforms can be advantageous. Strong problem-solving abilities, effective communication, and attention to detail are essential soft skills for this role. These competencies ensure the development of reliable, user-friendly IVR systems and enable effective collaboration with cross-functional teams to meet business needs.
An IVR Developer is responsible for designing, developing, and maintaining Interactive Voice Response (IVR) systems that automate customer interactions over the phone. They work with telephony technologies, scripting languages, and APIs to create voice-driven applications that handle tasks like call routing, authentication, and self-service options. IVR Developers collaborate with business teams to gather requirements and ensure the system meets customer needs while integrating with backend databases or CRM systems. Strong knowledge of VoIP, SIP protocols, and IVR tools like Genesys, Avaya, or Twilio is often required.
IVR Developers typically spend their days designing, coding, and testing interactive voice response applications tailored to meet specific business requirements. They collaborate closely with business analysts, QA testers, and system administrators to ensure seamless integration with existing infrastructure and optimal user experience. Daily tasks often include troubleshooting issues, optimizing call flows, maintaining documentation, and implementing updates based on user feedback or new features. This role frequently involves analyzing call data and user interactions to identify areas for improvement and deliver high-quality voice solutions.
Job Title: Automation Test Engineer – Amazon Connect, IVR, Cyara
Hybrid : TX,NY,MO, CA
Overview:
• We are seeking a skilled Automation Test Engineer with deep expertise in Amazon Connect, IVR systems, and Cyara. The role involves designing, developing, and executing automated tests to ensure the reliability and performance of contact center solutions.
Key Responsibilities:
1. Test Automation & Execution
• Design and maintain automated test scripts for Amazon Connect call flows.
• Use Cyara to simulate real-world voice interactions and stress-test IVR components.
• Validate performance and functionality of contact center solutions.
• Integrate API-based tests (e.g., using Postman or custom scripts) for inbound/outbound call simulations.
2. Test Management & Reporting
• Develop and manage test cases, plans, and suites using QTest.
• Track defects, analyze test results, and report quality metrics.
• Collaborate with QA and development teams to resolve issues and improve testing processes.
3. Collaboration & Continuous Improvement
• Work with cross-functional teams (developers, product managers, operations) to integrate testing into the CI/CD pipeline.
• Participate in agile ceremonies and contribute to refining testing strategies.
• Stay updated on testing trends and best practices.
4. Documentation & Compliance
• Ensure all test documentation is complete and adheres to industry standards.
• Contribute to technical documentation and internal training materials.
Required Qualifications:
• 5+ years of experience in software testing with a focus on automation.
• Hands-on experience with Amazon Connect and IVR testing.
• Proven expertise in Cyara for automated contact center testing.
• Experience with QTest for test case and defect management.
• Proficiency in scripting languages like Python, Java, or JavaScript.
• Familiarity with API testing and CI/CD integration.
• Strong analytical and communication skills.
Preferred Qualifications:
• Experience with additional automation tools and frameworks.
• Knowledge of broader AWS services.
• Certifications in software testing or QA
Cheers,
Sharanya Mulinti
w: www.MomentoUSA.com e: sharanya@momentousa.com
LinkedIn: www.linkedin.com/in/sharanya-mulinti-887368307
440 Benigno Blvd, Unit#A 2nd Floor. Bellmawr, NJ 08031
Interstate Business Park
Sourced by ZipRecruiter
It services
11 - 50 Employees
Mount Laurel, NJ, US
2009
