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Ivr Contact Center Jobs (NOW HIRING)

Immersion Consulting

Contact Center Agent

Annapolis, MD · On-site

$16 - $21.75/hr

The Contact Center Agent role is key to ensuring exceptional service for millions of customers, and ... Supports inquiries via phone, IVR-assisted calls, email, chat, and other communication channels.

Immersion Consulting, LLC

Contact Center Agent

Annapolis, MD · On-site

$16 - $21.75/hr

The Contact Center Agent role is key to ensuring exceptional service for millions of customers, and ... Supports inquiries via phone, IVR-assisted calls, email, chat, and other communication channels.

Arete Technologies, Inc.

IVR Test Lead

Lansing, MI · On-site

$48.25 - $65.75/hr

The IVR Test Lead will lead the System Integration test for a complex IVR & contact center and coordinate all other test efforts between eight vendors and State of Michigan groups to ensure complete ...

Jobtailor

Contact Center Systems Analyst

Mclean, VA · On-site

Experience supporting IVR, voice, SMS, and digital interaction workflows * Strong troubleshooting ... Cloud Contact Center Technologies * IVR Configuration * Troubleshooting and Incident Management

VersaTech, Inc.

Contact Center Systems Analyst

$85K - $105K/yr

The analyst will work closely with Salesforce, CRM, IT, Service Center, and business stakeholders to support voice, SMS, dialer, IVR, and related contact center workflows. The ideal candidate is a ...

Attain Partners

Contact Center Systems Analyst

The analyst will work closely with Salesforce, CRM, IT, Service Center, and business stakeholders to support voice, SMS, dialer, IVR, and related contact center workflows. The ideal candidate is a ...

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How much do ivr contact center jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for ivr contact center in the United States is $20.92, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $21.15 per hour, depending on experience, location, and employer.

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Contact Center - Technology Consultant

Coppell, TX • On-site

GroHR
See more jobs at GroHRexternal

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 8 days ago

Key responsibilities

  • Perform hands-on configuration within NICE CXone, including call flows, routing, and platform enhancements

  • Provide ongoing support, maintenance, and optimization of enterprise contact center platforms

  • Build and maintain IVR workflows, dialog flows, and self-service automation

Job description

Contact Center Technology Consultant (NICE CXone)  

About the Role

Voxai Solutions, Inc. in Coppell, TX is seeking an in-person Contact Center Technology Consultant with hands-on experience in NICE CXone to support and enhance modern, cloud-based customer engagement platforms. This role is ideal for someone who enjoys solving technical challenges, improving system performance, and working directly with advanced contact center technologies including AI, IVR, and omnichannel solutions.

You will play a key role in day-to-day system support, configuration, and optimization, while contributing to ongoing platform improvements and new feature deployments.

About Voxai Solutions

We apply purpose-driven digital strategy and tailor-made CX solutions powered by Genesys products to elevate your brand.

Voxai is the partner for brands looking to embrace a customer-first and digital-first mindset. We exist to empower clients to own experiences that satisfy unmet customer needs. We help our clients reimagine their contact center to serve customers and employees better and provide sustainable growth through new experiences.

What You’ll Do

  • Perform hands-on configuration within NICE CXone, including call flows, routing, and platform enhancements

  • Provide ongoing support, maintenance, and optimization of enterprise contact center platforms

  • Build and maintain IVR workflows, dialog flows, and self-service automation

  • Support AI-driven customer engagement tools, including chatbots and virtual assistants

  • Troubleshoot system issues, analyze root causes, and resolve or escalate as needed

  • Monitor platform performance and recommend improvements to enhance customer experience

  • Collaborate with internal teams and stakeholders on system updates and enhancements

  • Assist in implementing new features, integrations, and platform updates

Required Experience & Skills

  • Direct, hands-on experience with NICE CXone (NICE inContact) – this is required

  • 2+ years working with contact center platforms (NICE, Genesys, Cisco, Avaya, etc.)

  • Experience configuring call routing, skill-based routing, and contact flows

  • Familiarity with IVR systems, voice platforms, and digital channels (chat, messaging, etc.)

  • Understanding of CTI (Computer Telephony Integration) concepts

  • Exposure to AI/self-service tools and chatbot technologies

  • Basic knowledge of JavaScript, HTML, or web-based technologies is a plus

  • Strong troubleshooting, analytical, and communication skills

Preferred Qualifications

  • Experience working in cloud-based contact center environments (CCaaS)

  • Experience with Cognigy or similar conversational AI platforms

  • Background in contact center analytics, reporting, or workforce optimization tools

Education

  • Bachelor’s degree in Information Technology, Computer Science, or related field

  • Equivalent hands-on experience will also be considered

Why Join Us

  • Competitive compensation and growth opportunities

  • 401(k) with company match

  • Medical, dental, and vision coverage

  • Health Savings Account (HSA)

  • Generous paid time off

  • Employee referral incentives