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Ivr Contact Center Jobs (NOW HIRING)

ClifyX

IVR Tester

Charlotte, NC · On-site

ClifyX is seeking an IVR Tester to lead the System Integration test for a complex IVR and contact center. The role involves coordinating test efforts between various vendors and ensuring complete ...

INA Solution Inc

Contact Center Engineer

New York, NY · On-site

$50 - $65/hr

Contact Center Support Engineer - Five9 Location: New York, NY (Hybrid - 2 Days Onsite) Duration ... Investigate and resolve issues related to SIP, VoIP, IVR, call routing, dial plans, queues, and ...

1 point system

Cisco CVP IVR Engineer

Plano, TX · On-site

Cisco, CVP, Call Studio, VXML, IVR, Contact Center, JAVA Note: Need min 9 years of experience with Bachelors degree. Must have: * Proficient in Cisco CVP platform and Call Studio: Understanding the ...

K Anand Corporation

IVR BA with AI

Charlotte, NC · On-site

Minimum years of experience needed in the required skills- 5+ Minimum over all work experience required - 6+ Domain - IVR/Contact center Any certification required - NA Mandatory skills required : AI ...

Lorven Technologies

Twilio Technical Product Owner

Twilio Voice, IVR, Contact center platform, Provider, Payer, Operations, Healthcare domain, Product Owner * Exposure to Twilio IVR and Insights reporting Skills needed: * Seasoned Product Owner with ...

Avahi

Contact Center CX Consultant

Conduct current-state assessments of customer contact center environments, including IVR trees, call routing logic, queue structures, agent workflows, and reporting capabilities * Map customer ...

Immersion Consulting

Contact Center Agent

Annapolis, MD · On-site

$16 - $21.75/hr

Contact Center Agent At Immersion Consulting, we're driven by a simple mission: deliver meaningful ... Supports inquiries via phone, IVR-assisted calls, email, chat, and other communication channels.

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IVR Tester

Charlotte, NC • On-site

ClifyX
Recruiting and Staffing Services • 51 - 200 employees
Learn more about ClifyXexternal

Full-time

Re-posted 28 days ago

Job description

Job Summary:
ClifyX is seeking an IVR Tester to lead the System Integration test for a complex IVR and contact center. The role involves coordinating test efforts between various vendors and ensuring complete testing of all functions.
Responsibilities:
• lead the System Integration test for a complex IVR & contact center
• coordinate all other test efforts between eight vendor and State of Michigan groups to ensure complete testing of all technical and business functions
Qualifications:
Required:
• 3 or more years of experience as testing consultant with emphasis on IVR, telecommunications and contact center testing.
• IVR testing experience utilizing cloud based IVR technology, on premise switches and multiple web services.
• Experience utilizing SOAP UI or other web service testing tools.
• Experience leading and coordinating large, complex IVR installations.
• Excellent written and communication skills – experience reporting results out to clients.
• Self-starting capabilities and demonstrated experience driving projects to completion.
Company:
ClifyX provides innovative business solutions which satisfy requirements for mission-critical reliability, scalability, interoperations. Founded in 1998, the company is headquartered in South Plainfield, USA, with a team of 501-1000 employees. The company is currently Late Stage.
ClifyX logo

About ClifyX

Sourced by ZipRecruiter

ClifyX is a well-established player in the IT Services sector that specializes in providing result-oriented technological solutions to a wide range of industrial verticals. Based in South Plainfield, New Jersey, ClifyX offers a comprehensive selection of IT services that include project staffing, application development, professional consulting, and other IT-based solutions. While the company's website, clifyx.com, does not divulge the exact founding date, it is clear that ClifyX has grown into a renowned name within their domain, thanks to their unwavering commitment to innovative practices. The company's mission statement revolves around harnessing the power of technology to assist their clientele in steering their respective businesses towards success.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

South Plainfield, NJ, US

Year founded

1998

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