Florida City, FL · On-site
Contact Center IVR Concepts Work Location: Saint Johns, FL-or Any location is fine ---Onsite Must ... Develop and customize Amazon Connect integrations, call flows, reporting, and omnichannel ...
Florida City, FL · On-site
Contact Center IVR Concepts Work Location: Saint Johns, FL-or Any location is fine ---Onsite Must ... Develop and customize Amazon Connect integrations, call flows, reporting, and omnichannel ...
Norfolk, VA · On-site
Remote Job Summary Seeking experienced Call Center Systems Analysts with expertise in Genesys Cloud, Amazon Connect, and IVR technologies to support contact center migration and digital ...
Norfolk, VA · On-site
Remote Job Summary Seeking experienced Call Center Systems Analysts with expertise in Genesys Cloud, Amazon Connect, and IVR technologies to support contact center migration and digital ...
Remote Job Summary Seeking experienced Call Center Systems Analysts with expertise in Genesys Cloud, Amazon Connect, and IVR technologies to support contact center migration and digital ...
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Remote Job Summary Seeking experienced Call Center Systems Analysts with expertise in Genesys Cloud, Amazon Connect, and IVR technologies to support contact center migration and digital ...
Raritan, NJ · On-site
Lead development and deployment of IVR and Fax solutions (and other contact center technologies as ... Call Monitoring and Quality Programs - Facilitate call monitoring and call calibration processes
Raritan, NJ · On-site
Lead development and deployment of IVR and Fax solutions (and other contact center technologies as ... Call Monitoring and Quality Programs - Facilitate call monitoring and call calibration processes
Lead Consultant | Infrastructure-Contact Center | IVR Concepts • Work Location with Zip code ... Develop and customize Amazon Connect integrations, call flows, reporting, and omnichannel ...
Lead Consultant | Infrastructure-Contact Center | IVR Concepts • Work Location with Zip code ... Develop and customize Amazon Connect integrations, call flows, reporting, and omnichannel ...
Lead Consultant | Infrastructure-Contact Center | IVR Concepts • Work Location with Zip code ... Develop and customize Amazon Connect integrations, call flows, reporting, and omnichannel ...
Lead Consultant | Infrastructure-Contact Center | IVR Concepts • Work Location with Zip code ... Develop and customize Amazon Connect integrations, call flows, reporting, and omnichannel ...
$16.50 - $20.50/hr
Own, build, and maintain Dialpad Contact Center configurations, including ... IVR call flows and intelligent call trees * Skills-based routing, department queues, and main lines
$16.50 - $20.50/hr
Own, build, and maintain Dialpad Contact Center configurations, including ... IVR call flows and intelligent call trees * Skills-based routing, department queues, and main lines
Aliso Viejo, CA · Remote
$50 - $55/hr
Understanding of Call Center IVR / Agentic AI based applications. * Experience translating high level requirements into techno-functional requirements based on the Solution Architecture. * Good ...
Quick apply
Aliso Viejo, CA · Remote
$50 - $55/hr
Understanding of Call Center IVR / Agentic AI based applications. * Experience translating high level requirements into techno-functional requirements based on the Solution Architecture. * Good ...
Aliso Viejo, CA · Remote
$55 - $60/hr
Understanding of Call Center IVR and Agentic AI based applications. * Experience translating high level requirements into techno-functional requirements based on the Solution Architecture. * Good ...
Quick apply
Aliso Viejo, CA · Remote
$55 - $60/hr
Understanding of Call Center IVR and Agentic AI based applications. * Experience translating high level requirements into techno-functional requirements based on the Solution Architecture. * Good ...
Bethpage, NY · On-site
The role focuses on quality assurance testing, particularly within call center technology systems ... IVR, ACD, Agent Desktop Tools, Call Recording applications, or prior experience in a call center ...
Bethpage, NY · On-site
The role focuses on quality assurance testing, particularly within call center technology systems ... IVR, ACD, Agent Desktop Tools, Call Recording applications, or prior experience in a call center ...
$17.25 - $21.50/hr
Call Center Engineer (ACD Specialist) Lumen Solutions Group Inc. is a technology consulting ... IVR troubleshooting and basic design understanding. * Trunking (SIP trunks) and toll fraud ...
$17.25 - $21.50/hr
Call Center Engineer (ACD Specialist) Lumen Solutions Group Inc. is a technology consulting ... IVR troubleshooting and basic design understanding. * Trunking (SIP trunks) and toll fraud ...
$17.25 - $21.50/hr
This role involves troubleshooting call routing, managing IVR flows, and ensuring high availability ... center terminology and integrations such as CTI, VRU, call recording, WFM, SMS/Chat/Text, etc. • ...
$17.25 - $21.50/hr
This role involves troubleshooting call routing, managing IVR flows, and ensuring high availability ... center terminology and integrations such as CTI, VRU, call recording, WFM, SMS/Chat/Text, etc. • ...
$17.25 - $21.50/hr
Job Title - Call Center Engineer (ACD Specialist) Location - Washington, DC (Remote) Job Type ... IVR troubleshooting and basic design understanding. * Trunking (SIP trunks) and toll fraud ...
$17.25 - $21.50/hr
Job Title - Call Center Engineer (ACD Specialist) Location - Washington, DC (Remote) Job Type ... IVR troubleshooting and basic design understanding. * Trunking (SIP trunks) and toll fraud ...
$17.25 - $21.50/hr
This role involves troubleshooting call routing, managing IVR flows, and ensuring high availability ... center terminology and integrations such as CTI, VRU, call recording, WFM, SMS/Chat/Text, etc. • ...
$17.25 - $21.50/hr
This role involves troubleshooting call routing, managing IVR flows, and ensuring high availability ... center terminology and integrations such as CTI, VRU, call recording, WFM, SMS/Chat/Text, etc. • ...
Aliso Viejo, CA · Remote
$55 - $60/hr
Understanding of Call Center IVR and Agentic AI based applications. * Experience translating high level requirements into techno-functional requirements based on the Solution Architecture. * Good ...
Quick apply
Aliso Viejo, CA · Remote
$55 - $60/hr
Understanding of Call Center IVR and Agentic AI based applications. * Experience translating high level requirements into techno-functional requirements based on the Solution Architecture. * Good ...
Denver, CO · On-site
$16.50 - $20.50/hr
Qualifications * Minimum of 1 year of experience in a call center * Strong phone and verbal ... Experience using IVR/ACD (Five9, Cisco, etc) Additional Information All your information will be ...
Denver, CO · On-site
$16.50 - $20.50/hr
Qualifications * Minimum of 1 year of experience in a call center * Strong phone and verbal ... Experience using IVR/ACD (Five9, Cisco, etc) Additional Information All your information will be ...
Lead operational support for key telephony system issues (like IVR, AVAYA, Verint). Develop ... Call Center Support Experience minimum of 5 years. Leadership Experience minimum of 5 years.
Lead operational support for key telephony system issues (like IVR, AVAYA, Verint). Develop ... Call Center Support Experience minimum of 5 years. Leadership Experience minimum of 5 years.
Tampa, FL · On-site
... in a call center environment Java, Linux, Oracle .Net, C+ Qualifications MUST have IVR background There will be on-call rotations - every 7 weeks on call for 24 hrs for 7 seven days Heavy ...
Tampa, FL · On-site
... in a call center environment Java, Linux, Oracle .Net, C+ Qualifications MUST have IVR background There will be on-call rotations - every 7 weeks on call for 24 hrs for 7 seven days Heavy ...
Company Description First IT Solutions Technical/Functional Skills : Call center applications like NICE, Aspect, Genesys, CTI, Pega, IVR, etc. Qualifications Bachelors Additional Information Job ...
Company Description First IT Solutions Technical/Functional Skills : Call center applications like NICE, Aspect, Genesys, CTI, Pega, IVR, etc. Qualifications Bachelors Additional Information Job ...
Newark, DE · On-site
... in a call center environment Java, Linux, Oracle .Net, C+ Qualifications MUST have IVR background There will be on-call rotations - every 7 weeks on call for 24 hrs for 7 seven days Heavy ...
Newark, DE · On-site
... in a call center environment Java, Linux, Oracle .Net, C+ Qualifications MUST have IVR background There will be on-call rotations - every 7 weeks on call for 24 hrs for 7 seven days Heavy ...
$10.58 - $11.89
2% of jobs
$11.89 - $13.20
8% of jobs
$13.20 - $14.51
12% of jobs
$14.72 is the 25th percentile. Wages below this are outliers.
$14.51 - $15.82
18% of jobs
The median wage is $16.39 / hr.
$15.82 - $17.13
23% of jobs
$17.13 - $18.44
12% of jobs
$18.47 is the 75th percentile. Wages above this are outliers.
$18.44 - $19.76
12% of jobs
$19.76 - $21.07
5% of jobs
$21.07 - $22.38
4% of jobs
$22.38 - $23.69
2% of jobs
$23.69 - $25
2% of jobs
$10
$17
$25
For Call Center Ivr jobs, the most frequently searched job titles are:
Florida City, FL • On-site
Other
Posted 27 days ago
Contact Center IVR Concepts
Work Location: Saint Johns, FL-or Any location is fine ---Onsite
Must have skills:
Amazon connect
LLM
Python, Lambda
Detailed Job Description:
Design, build, and support Contact Center solutions, with a strong focus on cloud-based customer experience platforms.
Develop and customize Amazon Connect integrations, call flows, reporting, and omnichannel capabilities.
Collaborate with cross functional teams to deliver scalable, secure, and high performing contact center solutions.
Amazon Connect, Python, Lambda, LLM Assisted NLU
Minimum years of experience: 10+ years
Top responsibilities
Develop and customize Amazon Connect integrations, call flows, reporting, and omnichannel capabilities
Sirisha N
Sr IT Analyst
Humac Inc.
Sourced by ZipRecruiter
It services
51 - 200 Employees
Phoenix, AZ, US
2006
