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Ivr Automation Jobs in Ohio (NOW HIRING)

Forhyre

OH · On-site

$44.50 - $58.75/hr

... IVR Testing, Automation Testing - UFT / QTP, Botium Testing tool, Chatbot Testing, ComputerVision Testing, Java Script, JDBC, JIRA Administrator - Testing, ML/NLP Testing, Model based testing (MBT ...

PNC Bank

Software Engineer Principal

Strongsville, OH · On-site

$124K - $167K/yr

... IVR Systems oAgent Desktop Platforms oHR and Workforce Systems oReporting and Analytics Platforms oAI and Automation Services Technical Leadership Serve as the principal technical authority for ...

Gifthealth

Sr. Five9 Contact Center Engineer

Columbus, OH · On-site

$115K - $130K/yr

Experience with enterprise call flow design, IVR development, routing strategies, and omnichannel ... Experience developing automation scripts using Python, JavaScript, or PowerShell. * Familiarity ...

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Ivr Automation information

What is IVR automation?

IVR automation refers to the use of Interactive Voice Response (IVR) technology to automate customer interactions over the phone. It allows callers to interact with a computerized system using voice commands or keypad inputs, enabling them to access information, perform transactions, or be routed to the appropriate department without speaking to a live agent. This technology helps businesses streamline call center operations, reduce wait times, and improve customer service efficiency.

What are the key skills and qualifications needed to thrive as an IVR Automation specialist?

To thrive as an IVR Automation Specialist, you need expertise in telephony systems, scripting languages (such as VXML or JavaScript), and experience with call flow design, typically supported by a degree in computer science or a related field. Familiarity with IVR platforms (like Genesys, Avaya, or Cisco), integration tools, and knowledge of API or database connectivity are essential. Strong analytical thinking, problem-solving abilities, and effective communication help in collaborating with stakeholders and troubleshooting complex issues. These skills are crucial for designing efficient, user-friendly IVR solutions that enhance customer experience and optimize business operations.

What are some common challenges faced by professionals working in IVR automation, and how can they be addressed?

Professionals in IVR Automation often encounter challenges such as integrating new IVR solutions with legacy systems, ensuring a seamless customer experience, and managing frequent updates to call flows based on evolving business needs. To address these, it's important to develop strong collaboration with IT and customer service teams, maintain up-to-date documentation, and utilize robust testing frameworks to simulate real-world usage scenarios. Continuous learning and staying informed about the latest IVR technologies can also help professionals proactively solve integration and design challenges.

What is the difference between Ivr Automation vs Call Center Agent?

AspectIvr AutomationCall Center Agent
CredentialsTechnical skills, knowledge of telephony systemsCommunication skills, customer service experience
Work EnvironmentRemote or on-site technical setup, automated systemsCall centers, customer service centers
Industry UsageTelecommunications, customer support automationCustomer service, sales, support roles

Ivr Automation involves designing and managing automated phone systems to handle customer interactions, while Call Center Agents directly communicate with customers. Both roles are essential in customer support but differ in technical complexity and daily tasks.

Ivr Automation jobs near you

QA Automation with IVR

Robotics Prcocess Automation, LLC

Columbus, OH • On-site

$70 - $98/hr

Other

Posted 3 days ago

New

Job description

Job Description



  • Experience with functional testing automation tools (Selenium, Java, Cucumber, Python) and with API test automation (Rest Assured, SoapUI, Postman)

  • Proficient in all aspects of the Software Development Life Cycle

  • Proficient knowledge and experience in the following tools: Gradle, Maven, Git, Bit bucket, JIRA, Confluence, qTest, JMeter/Load Runner

  • Strong knowledge of contact center operations, digital banking workflows, and backend banking systems.

  • Proficient in testing IVR, Live Chat, Web and Mobile applications.

  • Experience with enterprise tools such as CCaaS, Operations Desktop, and Admin Tools.

  • Strong analytical and problem-solving skills; ability to trace defects across multiple systems.

  • Excellent communication and stakeholder management abilities.

  • Familiarity with Agile / Scrum methodologies and defect management tools (e.g., JIRA, ALM, etc.).

  • Understanding of UAT best practices, test data management, and end-user validation processes.


ROBOTIC PROCESS AUTOMATION LLC is an equal opportunity employer inclusive of female, minority, disability and veterans, (M/F/D/V). Hiring, promotion, transfer, compensation, benefits, discipline, termination and all other employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, national origin, citizenship/immigration status, veteran status or any other protected status. ROBOTIC PROCESS AUTOMATION LLC will not make any posting or employment decision that does not comply with applicable laws relating to labor and employment, equal opportunity, employment eligibility requirements or related matters. Nor will ROBOTIC PROCESS AUTOMATION LLC require in a posting or otherwise U.S. citizenship or lawful permanent residency in the U.S. as a condition of employment except as necessary to comply with law, regulation, executive order, or federal, state, or local government contract

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