Testing Team Lead
Sacramento, CA · On-site
... and IVR test efforts to complete the customer experience • Developing and leading others to ... automation and develop test automation configuration and scripts • Holding and leading test ...
Testing Team Lead
Sacramento, CA · On-site
... and IVR test efforts to complete the customer experience • Developing and leading others to ... automation and develop test automation configuration and scripts • Holding and leading test ...
Technical Lead - CX/IVR Architecture & Automation
San Diego, CA · On-site
$85 - $110/hr
Kaleidoscope Innovation, Inc. is seeking a Technical Lead to design and develop the NICE CXone architecture for both voice and digital channels. This role involves leading the design of call flows ...
Technical Lead - CX/IVR Architecture & Automation
San Diego, CA · On-site
$85 - $110/hr
Kaleidoscope Innovation, Inc. is seeking a Technical Lead to design and develop the NICE CXone architecture for both voice and digital channels. This role involves leading the design of call flows ...
Engineering Manager, AI Integrations
Mountain View, CA · On-site
$180 - $240/hr
Set the integration strategy and determine when to use HL7 v2, FHIR, and X12 versus UI automation ... IVR Navigation * Real-Time Speech #J-18808-Ljbffr
Engineering Manager, AI Integrations
Mountain View, CA · On-site
$180 - $240/hr
Set the integration strategy and determine when to use HL7 v2, FHIR, and X12 versus UI automation ... IVR Navigation * Real-Time Speech #J-18808-Ljbffr
CRM Lead
San Jose, CA · On-site
... IVR, and call routing. Analyze business requirements and translate them into system design, workflow automation, and customer service logic. Guide the configuration of workspaces, workflows, rules ...
CRM Lead
San Jose, CA · On-site
... IVR, and call routing. Analyze business requirements and translate them into system design, workflow automation, and customer service logic. Guide the configuration of workspaces, workflows, rules ...
IT Project Manager
Rosemead, CA · On-site
$100K - $119K/yr
Customer Experience, Contact Center, IVR, IVA, Conversational AI, or customer service technologies. * Generative AI, AI-powered customer experiences, or automation platforms. * Experience in ...
IT Project Manager
Rosemead, CA · On-site
$100K - $119K/yr
Customer Experience, Contact Center, IVR, IVA, Conversational AI, or customer service technologies. * Generative AI, AI-powered customer experiences, or automation platforms. * Experience in ...
... IVR 8+ years of software quality assurance experience o Including 3+ years in a lead role or management position in test automation or Performance testing Experience testing Client-Server ...
... IVR 8+ years of software quality assurance experience o Including 3+ years in a lead role or management position in test automation or Performance testing Experience testing Client-Server ...
Test Analyst
CA · On-site +1
Experience with IVR (Interactive Voice Response) testing * Experience with Tricentis Tosca (test automation tool) * Experience with cross-browser testing
Test Analyst
CA · On-site +1
Experience with IVR (Interactive Voice Response) testing * Experience with Tricentis Tosca (test automation tool) * Experience with cross-browser testing
Senior Backend Platform Developer, Contact Center Systems
Palo Alto, CA · On-site
$141K - $184K/yr
... workflow automation environments. * Exposure to platforms such as Genesys Cloud, Twilio, Five9, NICE, Zoom Contact Center, or Avaya. * Familiarity with routing, queues, IVR, SIP, phone number ...
Senior Backend Platform Developer, Contact Center Systems
Palo Alto, CA · On-site
$141K - $184K/yr
... workflow automation environments. * Exposure to platforms such as Genesys Cloud, Twilio, Five9, NICE, Zoom Contact Center, or Avaya. * Familiarity with routing, queues, IVR, SIP, phone number ...
... IVR, and call routing. Analyze business requirements and translate them into system design, workflow automation, and customer service logic. Guide the configuration of workspaces, workflows, rules ...
Quick apply
... IVR, and call routing. Analyze business requirements and translate them into system design, workflow automation, and customer service logic. Guide the configuration of workspaces, workflows, rules ...
Manager of Support Technology & AI
Fountain Valley, CA · Remote
$108K - $135K/yr
AI/Automation: Experience or a strong aptitude for implementing AI agents, LLMs, or automated ... Ability to troubleshoot complex logic within IVR scripts and API integrations with a "outside the ...
Manager of Support Technology & AI
Fountain Valley, CA · Remote
$108K - $135K/yr
AI/Automation: Experience or a strong aptitude for implementing AI agents, LLMs, or automated ... Ability to troubleshoot complex logic within IVR scripts and API integrations with a "outside the ...
Senior Backend Platform Developer, Contact Center Systems
Palo Alto, CA · On-site
$118K - $264K/yr
... workflow automation environments. * Exposure to platforms such as Genesys Cloud, Twilio, Five9, NICE, Zoom Contact Center, or Avaya. * Familiarity with routing, queues, IVR, SIP, phone number ...
Senior Backend Platform Developer, Contact Center Systems
Palo Alto, CA · On-site
$118K - $264K/yr
... workflow automation environments. * Exposure to platforms such as Genesys Cloud, Twilio, Five9, NICE, Zoom Contact Center, or Avaya. * Familiarity with routing, queues, IVR, SIP, phone number ...
Senior Engineer - Artificial Intelligence
Palo Alto, CA · On-site
$105K - $215K/yr
... voice, IVR, chat, SMS Email) in CRM application. * Build and optimize multi-agent systems that enable intelligent,collaborative decision-making to improve automation and customerexperience.
Senior Engineer - Artificial Intelligence
Palo Alto, CA · On-site
$105K - $215K/yr
... voice, IVR, chat, SMS Email) in CRM application. * Build and optimize multi-agent systems that enable intelligent,collaborative decision-making to improve automation and customerexperience.
Application Reliability engineer
Santa Clara, CA · On-site
$120K - $151K/yr
... automation opportunities to prevent incidents from recurring. • Develop prototypes and execute ... IVR systems • Language speaking / reading skills (Chinese or Spanish) Company : Omega was ...
Application Reliability engineer
Santa Clara, CA · On-site
$120K - $151K/yr
... automation opportunities to prevent incidents from recurring. • Develop prototypes and execute ... IVR systems • Language speaking / reading skills (Chinese or Spanish) Company : Omega was ...
Voice Operations Engineer
Glendale, CA · On-site +1
Build and maintain automation (Python, Bash, or Go) for provisioning, monitoring, configuration ... Experience with PBX and IVR routing concepts in an enterprise or hosted environment. * Bachelor ...
Voice Operations Engineer
Glendale, CA · On-site +1
Build and maintain automation (Python, Bash, or Go) for provisioning, monitoring, configuration ... Experience with PBX and IVR routing concepts in an enterprise or hosted environment. * Bachelor ...
Senior Backend Platform Developer, Contact Center Systems
Palo Alto, CA · On-site
$118.80 - $264/hr
... workflow automation environments. * Exposure to platforms such as Genesys Cloud, Twilio, Five9, NICE, Zoom Contact Center, or Avaya. * Familiarity with routing, queues, IVR, SIP, phone number ...
Senior Backend Platform Developer, Contact Center Systems
Palo Alto, CA · On-site
$118.80 - $264/hr
... workflow automation environments. * Exposure to platforms such as Genesys Cloud, Twilio, Five9, NICE, Zoom Contact Center, or Avaya. * Familiarity with routing, queues, IVR, SIP, phone number ...
WW RCC Data Scientist
$175K - $263K/yr
... where automation creates value and where human expertise remains essential. You will work with ... Previous experience measuring the performance of automated customer interaction systems (e.g., IVR ...
WW RCC Data Scientist
$175K - $263K/yr
... where automation creates value and where human expertise remains essential. You will work with ... Previous experience measuring the performance of automated customer interaction systems (e.g., IVR ...
Solutions Architect II, AI & Customer Service Technology, Ring & Blink Customer Service Technology
Hawthorne, CA · On-site
... chat automation, and self-service experiences for millions of Ring and Blink customers. You will ... IVR-to-LLM handoff patterns, intent classification, real-time transcription pipelines, and ...
Solutions Architect II, AI & Customer Service Technology, Ring & Blink Customer Service Technology
Hawthorne, CA · On-site
... chat automation, and self-service experiences for millions of Ring and Blink customers. You will ... IVR-to-LLM handoff patterns, intent classification, real-time transcription pipelines, and ...
... chat automation, and self-service experiences for millions of Ring and Blink customers. You will ... IVR-to-LLM handoff patterns, intent classification, real-time transcription pipelines, and ...
... chat automation, and self-service experiences for millions of Ring and Blink customers. You will ... IVR-to-LLM handoff patterns, intent classification, real-time transcription pipelines, and ...
Strong, holistic knowledge of Contact Center technologies, including IVR, ACD, WFM, CRM integration, chatbots, natural language processing, RPA, and reporting/analytics. * Deep expertise in Google ...
Strong, holistic knowledge of Contact Center technologies, including IVR, ACD, WFM, CRM integration, chatbots, natural language processing, RPA, and reporting/analytics. * Deep expertise in Google ...
... automation skills. Key Responsibilities Include: * Administer and maintain the Five9 platform: IVR, queues, campaigns, dialers, reporting, user accounts, permissions, and integrations. * Troubleshoot ...
... automation skills. Key Responsibilities Include: * Administer and maintain the Five9 platform: IVR, queues, campaigns, dialers, reporting, user accounts, permissions, and integrations. * Troubleshoot ...
Ivr Automation information
What is IVR automation?
IVR automation refers to the use of Interactive Voice Response (IVR) technology to automate customer interactions over the phone. It allows callers to interact with a computerized system using voice commands or keypad inputs, enabling them to access information, perform transactions, or be routed to the appropriate department without speaking to a live agent. This technology helps businesses streamline call center operations, reduce wait times, and improve customer service efficiency.
What are the key skills and qualifications needed to thrive as an IVR Automation specialist?
To thrive as an IVR Automation Specialist, you need expertise in telephony systems, scripting languages (such as VXML or JavaScript), and experience with call flow design, typically supported by a degree in computer science or a related field. Familiarity with IVR platforms (like Genesys, Avaya, or Cisco), integration tools, and knowledge of API or database connectivity are essential. Strong analytical thinking, problem-solving abilities, and effective communication help in collaborating with stakeholders and troubleshooting complex issues. These skills are crucial for designing efficient, user-friendly IVR solutions that enhance customer experience and optimize business operations.
What are some common challenges faced by professionals working in IVR automation, and how can they be addressed?
Professionals in IVR Automation often encounter challenges such as integrating new IVR solutions with legacy systems, ensuring a seamless customer experience, and managing frequent updates to call flows based on evolving business needs. To address these, it's important to develop strong collaboration with IT and customer service teams, maintain up-to-date documentation, and utilize robust testing frameworks to simulate real-world usage scenarios. Continuous learning and staying informed about the latest IVR technologies can also help professionals proactively solve integration and design challenges.
What is the difference between Ivr Automation vs Call Center Agent?
| Aspect | Ivr Automation | Call Center Agent |
|---|---|---|
| Credentials | Technical skills, knowledge of telephony systems | Communication skills, customer service experience |
| Work Environment | Remote or on-site technical setup, automated systems | Call centers, customer service centers |
| Industry Usage | Telecommunications, customer support automation | Customer service, sales, support roles |
Ivr Automation involves designing and managing automated phone systems to handle customer interactions, while Call Center Agents directly communicate with customers. Both roles are essential in customer support but differ in technical complexity and daily tasks.
What cities in California are hiring for Ivr Automation jobs?
Cities in California with the most Ivr Automation job openings:
Job description
Job Summary:
PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are looking for a Testing Team Lead to help us design and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results.
Responsibilities:
• Effectively leading a small team of testers to meet project deadlines
• Planning web and IVR test efforts to complete the customer experience
• Developing and leading others to develop test plans (test cases and test scripts)
• Identifying testing efforts required based on design documents
• Balancing test resources across multiple functional areas and releases
• Working with project tools (Microsoft TFS) for test management, and reporting, and daily execution, and training others where needed
• Identifying areas for test automation and develop test automation configuration and scripts
• Holding and leading test review meetings with clients and staff
• Anticipating tasks to meet schedule deadlines and resolving issues to avoid delays
• Monitoring test progress by constantly assessing the work assigned to each of the resources and re-balancing or re-allocating as required
• Conducting test team meetings and presenting testing status to managers
• Creating a fun and conducive working environment for maximum throughput
Qualifications:
Required:
• Bachelor's degree in a Computer Science, IT Management, or related field
• Minimum 4 years of experience planning, executing, and reporting test efforts
• Minimum 4 years of experience writing test cases and test scripts for web applications
• Experience with QA strategies and best practices for web application testing
• Experience writing SQL queries to condition and access test data and to validate results
• Strong interpersonal communication skills and an ability to lead client meetings and reviews
• Excellent verbal and written communication skills and the ability to interact with a diverse group including executives, managers, and subject matter experts (technical and non-technical)
Preferred:
• Previous State of California government testing experience
• Experience with Microsoft Team Foundation Server or Azure DevOps ALM tools, including Microsoft Test Manager or Azure Test Plans
• Experience with IVR (Interactive Voice Response) testing
Company:
PTP is a consulting firm wholly focused on helping organizations deliver strategic customer experience solutions that drive revenue. Founded in 2004, the company is headquartered in Gold River, USA, with a team of 51-200 employees. The company is currently Growth Stage.
PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are looking for a Testing Team Lead to help us design and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results.
Responsibilities:
• Effectively leading a small team of testers to meet project deadlines
• Planning web and IVR test efforts to complete the customer experience
• Developing and leading others to develop test plans (test cases and test scripts)
• Identifying testing efforts required based on design documents
• Balancing test resources across multiple functional areas and releases
• Working with project tools (Microsoft TFS) for test management, and reporting, and daily execution, and training others where needed
• Identifying areas for test automation and develop test automation configuration and scripts
• Holding and leading test review meetings with clients and staff
• Anticipating tasks to meet schedule deadlines and resolving issues to avoid delays
• Monitoring test progress by constantly assessing the work assigned to each of the resources and re-balancing or re-allocating as required
• Conducting test team meetings and presenting testing status to managers
• Creating a fun and conducive working environment for maximum throughput
Qualifications:
Required:
• Bachelor's degree in a Computer Science, IT Management, or related field
• Minimum 4 years of experience planning, executing, and reporting test efforts
• Minimum 4 years of experience writing test cases and test scripts for web applications
• Experience with QA strategies and best practices for web application testing
• Experience writing SQL queries to condition and access test data and to validate results
• Strong interpersonal communication skills and an ability to lead client meetings and reviews
• Excellent verbal and written communication skills and the ability to interact with a diverse group including executives, managers, and subject matter experts (technical and non-technical)
Preferred:
• Previous State of California government testing experience
• Experience with Microsoft Team Foundation Server or Azure DevOps ALM tools, including Microsoft Test Manager or Azure Test Plans
• Experience with IVR (Interactive Voice Response) testing
Company:
PTP is a consulting firm wholly focused on helping organizations deliver strategic customer experience solutions that drive revenue. Founded in 2004, the company is headquartered in Gold River, USA, with a team of 51-200 employees. The company is currently Growth Stage.
About PTP
Sourced by ZipRecruiter
Industry
It services
Company size
51 - 200 Employees
Headquarters location
San Francisco, CA, US
Year founded
2004