IVR Application support (Avaya & Linux) Location: Cleveland, OH Duration: Full Time Roles and ... Linux, Unix Development and Support Mix and Experience in Installation and configurations Avaya ...
IVR Application support (Avaya & Linux) Location: Cleveland, OH Duration: Full Time Roles and ... Linux, Unix Development and Support Mix and Experience in Installation and configurations Avaya ...
CTI Application Developer
Columbus, OH · On-site
Application Developers are expected to work closely with the entire IVR and CTI Development team and also work with offshore counterparts.
CTI Application Developer
Columbus, OH · On-site
Application Developers are expected to work closely with the entire IVR and CTI Development team and also work with offshore counterparts.
Telecommunication Specialist
Columbus, OH · On-site
... Management, Application Development & Reporting Overall Technical Environment Summary: Mitel ... call routing, IVR, workforce management, video conferencing, Audio / Web conferencing, etc.
Telecommunication Specialist
Columbus, OH · On-site
... Management, Application Development & Reporting Overall Technical Environment Summary: Mitel ... call routing, IVR, workforce management, video conferencing, Audio / Web conferencing, etc.
Experience testing IVR, contact center, telephony, or customer communication platforms is highly ... Broad knowledge of test automation across application layers, including UI automation, API testing ...
Experience testing IVR, contact center, telephony, or customer communication platforms is highly ... Broad knowledge of test automation across application layers, including UI automation, API testing ...
Lead Data BSA
Columbus, OH · Hybrid
$101.80K - $132.70K/yr
IVR, call flows, customer journey understanding * Strong data analytics & reporting background ... We offer quality career resources, training, certifications, development opportunities, and a ...
Lead Data BSA
Columbus, OH · Hybrid
$101.80K - $132.70K/yr
IVR, call flows, customer journey understanding * Strong data analytics & reporting background ... We offer quality career resources, training, certifications, development opportunities, and a ...
... IVR, Open Consumer, and 200+ other applications. To ensure the on-going consistent, world-class ... Through this program, application hosting environments are being reviewed and rearchitected ...
... IVR, Open Consumer, and 200+ other applications. To ensure the on-going consistent, world-class ... Through this program, application hosting environments are being reviewed and rearchitected ...
Principal Platform Engineer- Customer Communication Orchestration
Cincinnati, OH · On-site
$129.50K - $173.70K/yr
... IVR, web, and cloud-based platforms to deliver seamless customer experiences across digital ... Utilize AWS services including EKS, MSK, and Snowflake for cloud-native application deployment and ...
Principal Platform Engineer- Customer Communication Orchestration
Cincinnati, OH · On-site
$129.50K - $173.70K/yr
... IVR, web, and cloud-based platforms to deliver seamless customer experiences across digital ... Utilize AWS services including EKS, MSK, and Snowflake for cloud-native application deployment and ...
Principal Platform Engineer- Customer Communication Orchestration
Cincinnati, OH · On-site +1
$129.50K - $173.70K/yr
... IVR, web, and cloud-based platforms to deliver seamless customer experiences across digital ... Utilize AWS services including EKS, MSK, and Snowflake for cloud-native application deployment and ...
Principal Platform Engineer- Customer Communication Orchestration
Cincinnati, OH · On-site +1
$129.50K - $173.70K/yr
... IVR, web, and cloud-based platforms to deliver seamless customer experiences across digital ... Utilize AWS services including EKS, MSK, and Snowflake for cloud-native application deployment and ...
Principal Platform Engineer- Customer Communication Orchestration
Cincinnati, OH · On-site +1
$129.60K - $173.80K/yr
... IVR, web, and cloud-based platforms to deliver seamless customer experiences across digital ... Utilize AWS services including EKS, MSK, and Snowflake for cloud-native application deployment and ...
Principal Platform Engineer- Customer Communication Orchestration
Cincinnati, OH · On-site +1
$129.60K - $173.80K/yr
... IVR, web, and cloud-based platforms to deliver seamless customer experiences across digital ... Utilize AWS services including EKS, MSK, and Snowflake for cloud-native application deployment and ...
Manage Genesys CX Cloud components including queues, skills, routing, flows, bots, and IVR/IVA ... We offer quality career resources, training, certifications, development opportunities, and a ...
Manage Genesys CX Cloud components including queues, skills, routing, flows, bots, and IVR/IVA ... We offer quality career resources, training, certifications, development opportunities, and a ...
EAS Operations Manager
Cleveland, OH · On-site
$62.68K - $76.70K/yr
... and the IVR Scheduling system. Essential Functions: The following duties are normal for this ... Oversee application processing, eligibility determination, and benefit issuance, ensuring adherence ...
EAS Operations Manager
Cleveland, OH · On-site
$62.68K - $76.70K/yr
... and the IVR Scheduling system. Essential Functions: The following duties are normal for this ... Oversee application processing, eligibility determination, and benefit issuance, ensuring adherence ...
... and the IVR Scheduling system. Essential Functions: The following duties are normal for this ... Oversee application processing, eligibility determination, and benefit issuance, ensuring adherence ...
... and the IVR Scheduling system. Essential Functions: The following duties are normal for this ... Oversee application processing, eligibility determination, and benefit issuance, ensuring adherence ...
Senior Contact Center Engineer (Architect)
Cincinnati, OH · Hybrid
$54 - $69.50/hr
... IVR) for speech recognition and introduction of natural language processing (NLP) for intelligent ... Typically requires 3-5 years contact center platform development experience - Required * Typically ...
Senior Contact Center Engineer (Architect)
Cincinnati, OH · Hybrid
$54 - $69.50/hr
... IVR) for speech recognition and introduction of natural language processing (NLP) for intelligent ... Typically requires 3-5 years contact center platform development experience - Required * Typically ...
Senior Contact Center Engineer (Architect)
Cincinnati, OH · Hybrid
$53 - $68.50/hr
... development, and support. Responsibilities * Individual contributor collaborating with and ... Telecommunications experience - Preferred * (NCAP)NICE Certified Application Professional ...
Senior Contact Center Engineer (Architect)
Cincinnati, OH · Hybrid
$53 - $68.50/hr
... development, and support. Responsibilities * Individual contributor collaborating with and ... Telecommunications experience - Preferred * (NCAP)NICE Certified Application Professional ...
Senior Contact Center Engineer (Architect)
Cincinnati, OH · On-site
$54 - $69.50/hr
... IVR) for speech recognition and introduction of natural language processing (NLP) for intelligent ... Typically requires 3-5 years contact center platform development experience - Required * Typically ...
Senior Contact Center Engineer (Architect)
Cincinnati, OH · On-site
$54 - $69.50/hr
... IVR) for speech recognition and introduction of natural language processing (NLP) for intelligent ... Typically requires 3-5 years contact center platform development experience - Required * Typically ...
Senior Contact Center Engineer (Architect)
Cincinnati, OH · Hybrid
$54 - $69.50/hr
... IVR) for speech recognition and introduction of natural language processing (NLP) for intelligent ... Typically requires 3-5 years contact center platform development experience - Required * Typically ...
Senior Contact Center Engineer (Architect)
Cincinnati, OH · Hybrid
$54 - $69.50/hr
... IVR) for speech recognition and introduction of natural language processing (NLP) for intelligent ... Typically requires 3-5 years contact center platform development experience - Required * Typically ...
Ivr Application Development information
What are the key skills and qualifications needed to thrive as an IVR Application Developer, and why are they important?
To thrive as an IVR Application Developer, you need strong programming skills (such as Java, C#, or Python), understanding of telephony systems, and experience with voice user interface design, often supported by a degree in computer science or a related field. Familiarity with IVR platforms (like Genesys, Avaya, or Cisco), knowledge of VoiceXML, and certifications in telephony technologies are commonly required. Problem-solving abilities, attention to detail, and effective communication skills help you excel in designing user-friendly and reliable IVR solutions. These skills are crucial to delivering seamless automated customer interactions and maintaining high system reliability for businesses.
What are some common challenges faced by IVR Application Developers in integrating new features with legacy telephony systems?
IVR Application Developers often encounter challenges when integrating new functionalities with existing legacy telephony systems. These systems may use outdated protocols or lack comprehensive documentation, making it difficult to ensure seamless compatibility. Developers must frequently troubleshoot connectivity issues, adapt to varying hardware or platform constraints, and rigorously test to avoid disruptions to customer service. Collaboration with network engineers and thorough planning are essential to overcome these integration hurdles and deliver reliable IVR solutions.
What is IVR application development?
IVR (Interactive Voice Response) application development involves creating automated telephony systems that interact with callers, gather information, and route calls to the appropriate recipient. Developers design and program these systems to interpret voice or keypad inputs, enabling businesses to automate customer service, conduct surveys, or process transactions over the phone. IVR applications can improve efficiency, reduce wait times, and offer 24/7 support to customers. The development process includes integrating telephony hardware, software frameworks, and sometimes AI for speech recognition.
What is the difference between Ivr Application Development vs Call Center Software Development?
| Aspect | Ivr Application Development | Call Center Software Development |
|---|---|---|
| Credentials | Programming, VoIP, telephony | Software engineering, telephony integration |
| Work Environment | Telecommunications, software firms | Customer service, contact centers |
| Industry Usage | Telecom, VoIP providers | Customer support, BPO |
While both roles involve telephony and software skills, Ivr Application Development focuses on creating interactive voice response systems, whereas Call Center Software Development involves building broader contact center solutions. Understanding these distinctions helps employers and professionals target the right skills and projects in the telecommunications and customer service industries.
What are popular job titles related to Ivr Application Development jobs in Ohio? For Ivr Application Development jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Ivr Application Development jobs in Ohio look for? The top searched job categories for Ivr Application Development jobs in Ohio are:
What cities in Ohio are hiring for Ivr Application Development jobs? Cities in Ohio with the most Ivr Application Development job openings:
Other
Posted 22 days ago
Job description
Company Description
E*Pro Consulting service offerings include contingent Staff Augmentation of IT professionals, Permanent Recruiting and Temp-to-Hire. In addition, our industry expertise and knowledge within financial services, Insurance, Telecom, Manufacturing, Technology, Media and Entertainment, Pharmaceutical, Health Care and service industries ensures our services are customized to meet specific needs. For more details please visit our website www.epro-tech.com.
Job Description
Job Title: IVR Application support (Avaya & Linux)
Location: Cleveland, OH
Duration: Full Time
Job Description:
Roles and Responsibilities:
6-7 years of Experience in Avaya IVR Development, Configuring and troubleshooting IVR applications, Configuring Voice Protal Maagement Systems
Experience in Operations and Implementation Inbound and Outbound voice applications on Avaya Platform like Avaya Dialog Designer, Avaya Voice Portal/Experience Portal.
Demonstrated abilities in Integration of IVR application with database and Web Services
Strong problem solving and technical Skills coupled with confident decision making enabling effective solutions leading to high customer satisfaction
Experience in installation of IVR Systems like Avaya Voice Portal and Voice Portal Management System Configurations
Experience in Configurations and Support for Call Center Technologies like Nice, Verint System
Maintenance and trouble shooting the Avaya and Genesys Call Routing system
Experience understanding of Call Vectors and deployment of Call Flows
Experience Scheduling Backups and performance tuning.
Knowledge in integrating IVR with telephony interfaces (ACD and Genesys CTI).
Must have skills:
Linux, Unix
Development and Support Mix and Experience in Installation and configurations
Avaya Voice Portal 5.2 / Experience Portal 6-7,
Genesys CTI, Oracle DB,
Strong technical, logical, and analytical skills.
Strong team player and cooperative skills. H3
Nice to have skills:
Advanced analytical, conceptual, and problem-solving abilities
Strong written and oral communication skills
Proven ability and initiative to learn and research new concepts, ideas, and technologies quickly
Ability to work in a team-oriented, collaborative environment.
Ability to translate an idea or need into a completed solution or work product.
Additional Information
All your information will be kept confidential according to EEO guidelines.